Tom Stensrud
Tom Stensrud at Valley Buick GMC

Tom Stensrud

Service Advisor

Valley Buick GMC

7500 145th St W
Apple Valley, MN 55124

4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Tom Stensrud

November 10, 2024

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Employee Rating

Brought truck in for three warranty items along with oil change and tire rotation. Work was done on time and included a ride home when truck was dropped off. Very convenient. More

by tschultz01
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller

November 08, 2024

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Great service experience. Highly recommend. I have been going for yesrs and am slwsys highly satisfied. Everyone very helpful and friendly. More

by kathymarinello
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Recommend Dealer
Yes

November 07, 2024

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Overall, I have been very pleased with Valley Buick. However, Heather is very abrasive and routinely tells me what she can’t do. She seems unwilling to offer solutions. This is in sharp contrast to e More

by amtmccauley
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Nov 08, 2024

Valley Buick GMC responded

Thank you for your feedback. We appreciate your positive thoughts about Valley Buick GMC of Apple Valley and are glad to hear you have had a good experience with most of our team. Your comments regarding customer service are noted. We encourage you to reach out to us directly for any further concerns, as your satisfaction is our priority. Thank you for choosing us, and we hope to serve you better in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 06, 2024

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Always courteous. Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! More

by paulsenpack
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Recommend Dealer
Yes
Nov 08, 2024

Valley Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback about the courteous service and quick diagnosis you experienced at Valley Buick GMC of Apple Valley. We're glad to know that our efforts to accommodate you with a courtesy car were appreciated. We look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 05, 2024

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Good customers service and get ride to go home. very good environment to go back to get service More

by Mehereteab12345
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Nov 06, 2024

Valley Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that you appreciated the good customer service and found our environment welcoming at Valley Buick GMC of Apple Valley. We strive to make every visit comfortable and convenient. We look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 04, 2024

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Great service immediately and fixed the next day! Courteous people and prompt!! Unfortunately, for me it was a spendy fix, but I assume it was comparable elsewhere!! More

by carolynwicks6
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Recommend Dealer
Yes
Nov 06, 2024

Valley Buick GMC responded

Thank you for your feedback! We're glad to hear you received great service and that our team was courteous and prompt in addressing your needs. While we understand that repairs can sometimes be on the pricier side, we strive to provide competitive pricing and quality service at Valley Buick GMC of Apple Valley. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 04, 2024

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Service was completed on time; Staff was friendly and attentive; A recommendation was made for me to purchase new tires and sales rep did not try to sell me the most expensive tires. More

by kimg1
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Recommend Dealer
Yes
Nov 06, 2024

Valley Buick GMC responded

Thank you for your wonderful review! We're glad to hear that your service at Valley Buick GMC of Apple Valley was completed on time and that our staff provided you with friendly and attentive service. Our aim is always to ensure you get the best recommendations without pressure. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 04, 2024

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I switched to this dealership from where I purchased my car because they are so good to work with. More

by tlmosell
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Nov 06, 2024

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you've made the switch to Valley Buick GMC of Apple Valley. It's our priority to ensure our customers have a great experience, and we appreciate your trust in us. We look forward to continuing to serve you! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 01, 2024

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The Service advisors and the body shop crew and the sales staff are Top Shelf More

by admonke19
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Recommend Dealer
Yes
Nov 04, 2024

Valley Buick GMC responded

Thank you for your amazing review! We're thrilled to hear that you had a great experience with our service advisors, body shop crew, and sales staff at Valley Buick GMC of Apple Valley. Your kind words mean a lot to us! We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 31, 2024

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Always great service and trustworthy staff! ! They are punctual and explain everything in detail. I don’t question anything they recommend Thant should be done to my vehicle More

by Goodysal
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Nov 02, 2024

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive great service from our trustworthy staff at Valley Buick GMC of Apple Valley. It's fantastic that you feel confident in our recommendations and appreciate our detailed explanations. We look forward to seeing you again for your next visit! Sincerely, The Team at Valley Buick GMC of Apple Valley

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