Tom Sneddon | Page 3

Tom is the man, he helped me navigate my purchase on my 2025 Chevy high country, answered all questions, thanks Tom!! 2025 Chevy high country, answered all questions, thanks Tom!! More

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Tom Sneddon and Mike Wolfe are legends to work with, always a great experience at Van Buick GMC. always a great experience at Van Buick GMC. More

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Went to van after a terrible experience with another dealer and they definitely hit a home run. Experience was great and everyone was very easy to deal with. Definitely come back. dealer and they definitely hit a home run. Experience was great and everyone was very easy to deal with. Definitely come back. More

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I brought my 2019 Ford Ranger in due to persistent harsh shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have M shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have MPP extended protection. The service record shows the engine and transmission mounts were replaced, which I appreciate, but my original shifting concern still remains. What was confusing is that I was told no metal debris or internal transmission issues were found, yet the invoice clearly states: “Transmission pan was not dropped for diagnosis.” Without dropping the pan or inspecting the filter, I don’t understand how the internal condition of the transmission could be confidently evaluated. I also had difficulty getting the vehicle re-checked. Initially, I was told I would need to leave the vehicle for three days with no loaner, which made it nearly impossible to move forward. I ended up having to request management involvement just to get clarity and a path forward. Once I escalated, I was eventually able to get scheduled, and communication improved. However, the main transmission shifting concern still needs to be properly diagnosed, not just assumed to be normal or maintenance-related. I’m simply asking for: • A complete, documented transmission inspection, including dropping the pan and examining the filter. • Transparent communication. • A reasonable solution path under the MPP coverage I purchased. I hope this review encourages a clearer and more thorough diagnostic approach going forward. More

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