Tom Morfeld | Page 3

Used car sales follow up. The actual car buying experience went very well with the sales and financial staff very pleasant to work with. My wife and I thought that we got a ve The actual car buying experience went very well with the sales and financial staff very pleasant to work with. My wife and I thought that we got a very good deal on the purchase of a 2014 Audi A7 and we were happy to take our new to us (pre-owned) car home. In our state of "new car" euphoria we neglected to notice that the car didn't come equipped with a front license plate bracket. Being from a state (Illinois) that requires this and buying the car from Missouri, again a front license plate required state, I was under the impression that one was required and would be provided. I guess that was my mistake, We have tried unsuccessfully for 2 months to have the dealership follow through and provide this legally required item. Calls and text messages were exchanged with both salesmen that assisted on the sale, which were at first responded to with promises to locate a bracket and contact us when this was done. Future attempts were put off and then blatantly ignored, as well as 2 follow up visits to the dealership, where again we were promised to follow through and contact us. Another issue we had with the care was screeching brakes, I didn't notice this at first due to being a little hearing challenged. When I took the car back to dealership, they did at least check the car, stating that the brakes did indeed make noise and that 60% of the brake pads were present, thus there was nothing they could do. This was a nearly $38,000 Audi, unless I'm wrong, the brakes should work and do so with making a horrible noise. My son and I replaced the front disc pads ourselves and the screeching went away, now it sounds like an Audi should. In short the buying experience went very well, that would be rated at 4 or 5 stars. Following through on any problems, as well as common courtesy (returning texts or phone calls), well... I just got the feeling that out of sight, out of mind. I delayed writing this review for 2 months giving the "Dean Team" time and the benefit of the doubt to make things right. For this they should have received 1 or no stars. More

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Awful customer service They asked my for my cellphone number.i told them I didnt have one at the moment *mine broke a couple days ago. And they literally told me if I cant a They asked my for my cellphone number.i told them I didnt have one at the moment *mine broke a couple days ago. And they literally told me if I cant afford a phone why am I shopping for a car. Like serious if this is how you treat a potential customer id hate to see how they would treat a current customer. More

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Good experience I don't get a hard sell and like the cars I can find there. There is a good selection of used cars and I ended up buying a new car this last time. Pe I don't get a hard sell and like the cars I can find there. There is a good selection of used cars and I ended up buying a new car this last time. People are friendly and I feel like I am treated with respect. The only thing I do not like is how difficult and dangerous to pull out of the dealership. They need a better entry/exit location. More

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Happy with TDI Had to trade in my blue 2014 Passat tdi. John helped me get burgundy 2015 Passat tdi. Now happily motoring again, with car titled & registered. Had to trade in my blue 2014 Passat tdi. John helped me get burgundy 2015 Passat tdi. Now happily motoring again, with car titled & registered. More

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Great service friendly staff!! Perfect dealings with these friendly people, awesome vehicles to look at as well!!! Have nothing but exceptional things to say about this dealership! Perfect dealings with these friendly people, awesome vehicles to look at as well!!! Have nothing but exceptional things to say about this dealership! Couldn't be happier!! More

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Love my Dealer Dean Team of Kirkwood is always respectful, courteous, helpful, and honest. I feel like family!! They always inform me of options and give me the bes Dean Team of Kirkwood is always respectful, courteous, helpful, and honest. I feel like family!! They always inform me of options and give me the best and most economical choice for my budget. More

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In with Airbag light, out with dead radio! UPDATED. Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio wit Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio with no charge. They also offered to fix my worn drivers side axle labor free. They are even letting me buy my own part from partsgeek.com. A $600+ repair is now only going to cost me $76. I have to give them credit for making it right, because I sure did have a terrible taste in my mouth about this. Somebody feel free to correct me if I'm out of line here, but here's what happened to me yesterday at their Service Center.... I brought my 2007 Jetta in for a transmission slip, a slight vibration at low speeds, and the airbag light was on. They found that the vibration was caused from a worn out driver's side axle and didn't find any issues with the transmission at this time. I chose to let the axle go for now and will look into repairing it myself. Now for the part that I don't understand. I was told the airbag light was caused by a wiring issue. After diagnosing the problem they found there was a loose connection under the seat and fixed the issue. I paid for the repair, got in the car and left. As I was leaving the lot, I realized the radio wasn't working. I drove down the road a ways trying to turn the radio on (it's my daughter's car so I wasn't 100% sure how to turn it on.) After texting her, I confirmed that the radio doesn't really shut off. It's a fancy new radio with colored lights that you can't really turn off. At all times, the clock is at least on. Well this radio was now totally dead. No lights, no nothing. It worked fine when I dropped it off for service because I was listening to it. When I drop a car off for any type of service, out of respect I always turn the radio off or turn the volume down. For this radio, there's too many buttons so I just turned it down. So I turn around and go back to the Service Center. I go in and tell them that the radio is totally dead and it worked fine before. The guy acts confused and tell me that they didn't work on the radio. I said yeah, but you guys did diagnose a wiring problem. They could be related. He says he doesn't think so but he'll call the Tech (he was at lunch) to ask him about it. He comes back and tells me that the Tech said the radio didn't work when he got in the car to test drive it for the shaking and transmission issue. So he says sorry, it's an aftermarket radio so it's not our responsibility. A wire probably came loose from the original installation. Right. So something just happened to go wrong with the radio at the same time they diagnosed a wiring issue with the airbag. What are the odds? So I go back out to the car to check the radio fuses myself. All the fuses are fine and I start thinking how silly it is for them to just brush me aside when I KNOW for a fact the radio worked fine before I left my car with them. I went back inside and told the guy that I would be in the waiting room until the radio was fixed and I handed him the keys. He told me that I would have to pay for their diagnostics to fix the radio and he began arguing with me in front of another customer and told me it wasn't their responsibility. I said "Not your responsibility? That doesn't make sense. It worked when I dropped it off, now it doesn't. How is that NOT your responsibility?" He repeated, "We didn't work on the radio, so we don't have anything to do with that.". So I said, "Okay, what if I dropped off my car for service and when I came back their was a huge dent in the hood. Would you tell me it's not your responsibility since you didn't work on the hood?" He said "that's apples and oranges". So I was seeing red at this point and grabbed my keys out of his hand and left. I was so mad I couldn't see straight. So apparently they are free to screw up your radio at their leisure and just claim it's not their responsibility since they didn't work on it. What the xxxx is going on here? Am I out of my mind? This is the last thing I expected when I went back to them with this issue. I figured they would be very apologetic and take a look at it immediately. Instead I get a guy basically calling me a liar in front of another customer, implying the radio never worked. Gimme a break man. I will never bring a car to them for service or buy a Volkswagen ever again. I've never been treated like this before. More

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