Tom Morfeld | Page 2

I have bought several vehicles from Dean Team Kirkwood. They always treat me like a friend and not a sale. My sales consultant Dave Schultz is professional, down to earth and has always gotten me into a They always treat me like a friend and not a sale. My sales consultant Dave Schultz is professional, down to earth and has always gotten me into a car that meets my needs. As long as Dave Schultz is selling vehicles, I'll buy from him. More

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Great sales force and great service department, always friendly and attentive customer service. Have recommended to many customers. friendly and attentive customer service. Have recommended to many customers. More

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Over the years we have bought about 6 cars from Dave at DeanTeam. Dave has been super patient with scattered demands of my imagined ‘perfect car’. The last car I bought, a Tiguan, Dave begged me to test dr DeanTeam. Dave has been super patient with scattered demands of my imagined ‘perfect car’. The last car I bought, a Tiguan, Dave begged me to test drive, but I was sure, it wasn’t for me! After months of searching, I gave in, I test drove the Tiguan… Ha!! Who knew, it was my ‘perfect car’? Dave did! I just texted him the other day, thanking him again, because I was joyously driving my Tiguan :) P.S. Service Dept. at DeanTeam is awesome too! More

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I worked with Kat to buy this car. There was an issue or two but she has remained involved in helping make sure everything gets taken care of. I realize they must be tired of me but n There was an issue or two but she has remained involved in helping make sure everything gets taken care of. I realize they must be tired of me but now but I truly appreciate everyone's desire to make it a win! Thanks a ton, Kat and John on the Service team! More

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Have been doing business here for years. Dave Schultz is very professional and always going goes the extra mile to make things work. John, Tom and Anthony in the service department are great to work with as very professional and always going goes the extra mile to make things work. John, Tom and Anthony in the service department are great to work with as well. More

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Kat, great salesperson, great follow up. They had a very large inventory of used cars. Sadly, my car needed a new battery. It had to recharged when I was on the road and when I was in my garage. When I large inventory of used cars. Sadly, my car needed a new battery. It had to recharged when I was on the road and when I was in my garage. When I took in for a safety inspection I assertively insisted that the car needed a new battery, then apologized. Response “just like a woman.” This I DID NOT appreciate. I left my car overnight and it was ready the following afternoon. I picked it up and finally learned the tricks of maintaining my battery battery. I had owned a VW Golf and the functions on the Tiguan are totally different, even down to access to the gas cap and the cargo release. Even starting the car was different, requiring a really hard stomp on the break. But, I’ve figured it out this car is more comfortable for my and drove safely through a thunderstorm. I really love the car and had never had an issue with the service department before. They were just swamped and had a bunch of people lined up waiting for there cars. The dealership is an easy drive from my home in Webster Groves 63119. More

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Highly recommend buying from Dean Team VW of Kirkwood! I was fortunate to work with John Townsend who was very laid back and got me into exactly what I wanted with no pressure. I also worked with Shelby Die was fortunate to work with John Townsend who was very laid back and got me into exactly what I wanted with no pressure. I also worked with Shelby Diepenbrock in finance who was very thorough when presenting me my finance options. The whole staff was friendly and easy to work with! They made my purchasing experience very enjoyable and I will plan to buy my next car from them! More

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Amongst automotive enthusiast, dealers and service centers. Dean Team is regarded as the worst dealer in St. Louis so much so it has become a joke. Let me tell you an example. My girlfriends father bo centers. Dean Team is regarded as the worst dealer in St. Louis so much so it has become a joke. Let me tell you an example. My girlfriends father bought their VW Jetta here and has had it serviced here since and when I heard that's where they were taking it. I was like ok let's see if the rumors are true. It is true. They tried charging for warrantied work, for when the part failed again. They didn't install the alternator properly which caused the belt to shred, That didn't need to be replaced in the first place because of a multimeter test showing that the old one was fine. Then they put in a aftermarket alternator from car quest that isn't even for the car. They tell the owner my girlfriends father nothing of this. Then worse they get the car back and they completely sheered off the exhaust. When originally it was a exhaust gasket that needed replacing. Said it was not their problem. They clearly broke the exhaust by lifting the engine and changing the pulley sheering off the exhaust and replaced the pulley with some random one that doesn't even match the original. My coworkers have heard the car before and they were with me and the first thing they said is that "they broke your car man" They refuse to make it right stating the exhaust isn't their problem and that the wrong pulley is good enough and to let them know if the belt falls off. Whatever you do don't take your car here for service or buy a car from them. They're diagnosis methods are severely flawed. They're repair methods are reckless They don't even call back to make it right More

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Tom has always been the best person in the service department. I’ve been a customer of VW for seven years now, I will always ask for Tom department. I’ve been a customer of VW for seven years now, I will always ask for Tom More

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So much easier than expected My 2002 VW Jetta broke down two days after Christmas. Familymembers and friends advised me to get a car through Carmax. I checked it on line and they My 2002 VW Jetta broke down two days after Christmas. Familymembers and friends advised me to get a car through Carmax. I checked it on line and they did not have a low mileage, used Tiguan which I thought was what I wanted. I used Dean Team Kirkwood repair for several years and they were always very good to me. Because of this service, I decided to start the car buying process at Dean Team Nick helped me get a 2016 Low mileage Tiguan. He was very patient as I test drove not only this car but also a Subaru. We negotiated an agreed upon price. Nick made the process so much easier than I expected. Bill in finance tidied up the final paperwork and I have been happily driving my Tiguan since. More

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