Tom Miller
Tom Miller at Earnhardt Lexus

Tom Miller

Service Consultant

Earnhardt Lexus

800 E Camelback Rd
Phoenix, AZ 85014

5.0
54 Reviews

Hi, my name is Tom Miller; I am a Lexus Master Certified Service Consultant. I have been with Scottsdale Lexus since early 2003 and have been in the automotive industry all my life. I also hold an ASE certification for Service Consultants. I consider myself fortunate to be employed by a company like Scottsdale Lexus that allows me to pursue the Commitment to Perfection that I give to all my customers. I will do my very best to exceed your expectations and it would be a pleasure to work with you!

5.0

54 Reviews

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Dealership Experience

21 yrs, 11 mos

54 Reviews of Tom Miller

November 18, 2024

Dealership Rating
Employee Rating

Great experience shopping for a new car . Rob is knowledgeable, professional and patient. I bought my last Lexus 18 years ago and I needed a tutorial in the current models. I wanted more saf More

by Cytodoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Nov 19, 2024

Earnhardt Lexus responded

Thank you for sharing your fantastic experience! We're thrilled to hear Rob provided such knowledgeable and patient service. Congratulations on your new Lexus NX! We appreciate your kind words about our team and look forward to supporting you for many more years to come. Enjoy your ride! Regards, Bull Earnhardt Owner bull@earnhardt.com

November 15, 2024

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Employee Rating

Great service with Tom Miller. Communication and explanations are always complete, a pleasure to work with him. More

by janice
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Earnhardt Lexus responded

Janice, thank you for the fantastic feedback! We're thrilled to hear about your positive experience with Tom. Communication is key for us, and it's great to know he made a lasting impression. We appreciate your support and look forward to serving you again! Regards, Bull Earnhardt Owner bull@earnhardt.com

October 27, 2024

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Employee Rating

Tom always takes good care of us. He communicates well and knows what is needed. More

by joyannemee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Earnhardt Lexus responded

We're thrilled to hear about your positive experience with Tom. His dedication to great communication and understanding your needs truly sets our team apart. We appreciate your support and look forward to continuing to provide excellent service! Regards, Bull Earnhardt Owner bull@earnhardt.com

August 08, 2024

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Employee Rating

We purchased our car at Earnhardt in February 2021 and have been very happy with the service and all aspects of the transaction from then to date. Our contact man, Tom Miller, has been the epitome of kind More

by cheryldavis64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

Earnhardt Lexus responded

Hi Cheryl! We are thrilled to hear about your positive experience at Earnhardt Lexus. It's great to know that Tom provided exceptional service. We strive to create a welcoming environment for all customers and appreciate your recommendation. Thank you for choosing us for your car purchase! Regards, Bull Earnhardt Owner bull@earnhardt.com

June 05, 2024

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Employee Rating

Thom was outstanding scheduled my appointment got me in and out for an oil change More

by Nldillow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Earnhardt Lexus responded

Hi Nldillow! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Thom provided outstanding service and got you in and out for your oil change efficiently. We appreciate your feedback and look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 16, 2024

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Employee Rating

Bought our car during the end of 2021 They had numerous cars in stock and was fair with the deal Service dept was on point and drove back for service even though it was an extra 30 min drive The dr More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike

May 17, 2024

Earnhardt Lexus responded

Jay, thank you for choosing our dealership and for sharing your positive experience with us! We're thrilled to hear that you found the process easy and that our service department met your expectations. We'll be sure to pass along your kind words to Mike and Tom. Safe travels! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 10, 2024

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Employee Rating

What matters to me the most is: Excellent Service! Great customer experience all around. 100%. Top notch. More

by cynthia.valley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

Earnhardt Lexus responded

Hi Cynthia, thank you so much for taking the time to share your feedback! We are thrilled to hear that you had an excellent service experience with us. Providing top-notch customer service is always our priority, and we are glad to have met your expectations. Thank you for choosing us! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 25, 2024

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Employee Rating

Michael is an excellent service advisor. He takes the time to explain the service you need and he provides excellent customer service! More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Herrera

Mar 26, 2024

Earnhardt Lexus responded

Thank you so much for taking the time to share your feedback! We are thrilled to hear that Michael provided you with excellent service and took the time to explain everything to you. We truly appreciate your kind words and look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

February 28, 2024

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Employee Rating

Always great service. Tom’s been my service writer for over 20 years. Highly recommend. More

by jpanter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russ Brennan

Feb 29, 2024

Earnhardt Lexus responded

Hi jpanter! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Tom has provided you with great service for over 20 years. We truly appreciate your recommendation and look forward to serving you for years to come! Regards, Bull Earnhardt Owner bull@earnhardt.com

February 16, 2024

Dealership Rating
Employee Rating

Great service and facility. We love bringing our RX350 for service at Earnhard Lexus, service gets done as promised and on time. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Earnhardt Lexus responded

Thank you for trusting us with your Lexus, Will! We look forward to keeping it running like new! Regards, Bull Earnhardt Owner bull@earnhardt.com

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