Tom Matthews
Tom Matthews at Jaguar Land Rover of West Columbia
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Tom Matthews

Senior Service Advisor

Jaguar Land Rover of West Columbia

12500 New Car Drive
Clarksville, MD 21029

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4.8
29 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

31 yrs

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.8

29 Reviews

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29 Reviews of Tom Matthews

March 13, 2025

Dealership Rating
Employee Rating

Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertis More

by Tami B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 11, 2025

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Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue. More

by CHRIS.BEATTY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez, Amber Jenkins , James also is knowledgeable on the sales floor.

February 26, 2025

Dealership Rating
Employee Rating

Tom was very helpful with my situation. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal. More

by raymond.bowen
Service Price Transparency
Service Communication
Recommend Dealer
Yes

January 23, 2025

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Great customer service ! !! I love how willing the team was to assist with the services and making sure all my needs were met! More

by IBRAHIIM.DIAKITE
Service Price Transparency
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Recommend Dealer
Yes

January 21, 2025

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We have been very pleased with the service department. They are prompt with their repairs. More

by RJMASLO
Service Price Transparency
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Recommend Dealer
Yes

January 10, 2025

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Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg More

by kfew
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez, Amber Jenkins

January 08, 2025

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Employee Rating

Great service department, no available rentals for extended service was disappointing, still like them a lot. More

by rbutler23
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez, Amber Jenkins

January 05, 2025

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Experienced associates, welcoming GM, we've bought two vehicles from this dealership and have had two service experiences, all excellent and accommodating. Would recommend for Jaguar, Land Rover, and luxu More

by Todd
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

January 03, 2025

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We use them for all our service and parts needs and their service is top notch! Would recommend to anyone! More

by MDCC
Service Price Transparency
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Recommend Dealer
Yes

December 31, 2024

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Employee Rating

Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off. More

by GWONG65
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez, Amber Jenkins

1

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