

Tom Matthews
Senior Service Advisor
Jaguar Land Rover of West Columbia
12500 New Car Drive
Clarksville, MD 21029
Dealership Experience
11 yrs, 1 mo
Industry Experience
31 yrs
Specialties & Trainings
Land Rover Certified
Jaguar Certified
29 Reviews
Write a Review29 Reviews of Tom Matthews
March 13, 2025
Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertis department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertise and professionalism are second to none! Anytime I take my car to Jaguar Land Rover West Columbia I am confident that my car is in the very best hands I will not take my car anywhere else! More
March 11, 2025
Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue. Really was a great surprise. Appreciate them fixing the issue. More
Other Employees Tagged: Marcus Dominguez, Amber Jenkins , James also is knowledgeable on the sales floor.
February 26, 2025
Tom was very helpful with my situation. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal. More
January 10, 2025
Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg throughout the process.. Thank you very much gh gg More
Other Employees Tagged: Marcus Dominguez, Amber Jenkins
January 08, 2025
Great service department, no available rentals for extended service was disappointing, still like them a lot. extended service was disappointing, still like them a lot. More
Other Employees Tagged: Marcus Dominguez, Amber Jenkins
January 05, 2025
Experienced associates, welcoming GM, we've bought two vehicles from this dealership and have had two service experiences, all excellent and accommodating. Would recommend for Jaguar, Land Rover, and luxu vehicles from this dealership and have had two service experiences, all excellent and accommodating. Would recommend for Jaguar, Land Rover, and luxury vehicles generally. More
Other Employees Tagged: Simone Durbin, Aria Teherani, Will Brown, Marcus Dominguez, Bradley Mace
January 03, 2025
We use them for all our service and parts needs and their service is top notch! Would recommend to anyone! service is top notch! Would recommend to anyone! More
Other Employees Tagged: Simone Durbin, John Goldring, Will Brown, Donald Bonsu, Marcus Dominguez, Mike Arata, Amber Jenkins, Tara Kitzinger, Bradley Mace
December 31, 2024
Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off. step. The report was very thorough and did not push me to do repairs I can hold off. More
Other Employees Tagged: Marcus Dominguez, Amber Jenkins



