Tom Matthews
Tom Matthews at Jaguar Land Rover of West Columbia
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Tom Matthews

Senior Service Advisor

Jaguar Land Rover of West Columbia

12500 New Car Drive
Clarksville, MD 21029

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4.8
26 Reviews

Dealership Experience

11 yrs

Industry Experience

30 yrs, 11 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.8

26 Reviews

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26 Reviews of Tom Matthews

January 23, 2025

Dealership Rating
Employee Rating

Great customer service ! !! I love how willing the team was to assist with the services and making sure all my needs were met! More

by IBRAHIIM.DIAKITE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 21, 2025

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We have been very pleased with the service department. They are prompt with their repairs. More

by RJMASLO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 10, 2025

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Employee Rating

Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg More

by kfew
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez, Amber Jenkins

January 08, 2025

Dealership Rating
Employee Rating

Great service department, no available rentals for extended service was disappointing, still like them a lot. More

by rbutler23
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez, Amber Jenkins

January 05, 2025

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Experienced associates, welcoming GM, we've bought two vehicles from this dealership and have had two service experiences, all excellent and accommodating. Would recommend for Jaguar, Land Rover, and luxu More

by Todd
Sales Price Transparency
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Recommend Dealer
Yes

January 03, 2025

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We use them for all our service and parts needs and their service is top notch! Would recommend to anyone! More

by MDCC
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Recommend Dealer
Yes

December 31, 2024

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Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off. More

by GWONG65
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez, Amber Jenkins

December 28, 2024

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An awesome dealership - very courteous, clean, professional and hospitable. The waiting area is accommodating however very sunny for the eyes. More

by mizzfay
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amber Jenkins

December 28, 2024

Dealership Rating
Employee Rating

Work was done in a timely manner and everything is now fine. Thank you very much More

by CJPAGAN1151
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

December 28, 2024

Dealership Rating
Employee Rating

The service department provided us with professional friendly service in a timely manner along with very good communication More

by dvmoc1956
Service Price Transparency
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Recommend Dealer
Yes
1

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