Tom Martin
Tom Martin at Sam Pack's Five Star Ford Lewisville
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Tom Martin

Commercial & Fleet Sales Director

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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rated
130 Reviews

Position: Fleet & Commercial Sales Director Experience: 20+ sales/leasing experience Awards: Ford Sales Excellence-numerous winner.

Dealership Experience

15 yrs, 3 mos

Industry Experience

26 yrs, 4 mos

not yet
rated

130 Reviews

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130 Reviews of Tom Martin

May 03, 2024

Dealership Rating
Employee Rating

I already have! Excellent service! Zack is my all time favorite service rider. 1-10, a perfect 10 More

by Clint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Nixon

May 04, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, Clint, for the high marks for Zack and Five Star Ford Lewisville. Your driving experience is important and we welcome all of your technical or care questions at 972-221-2900. Safe travels! Take care, Andrea Ballard, General Manager

December 19, 2023

Dealership Rating
Employee Rating

Ask for Kyle Wasson he is awesome. Best sales person I’ve ever worked with. There is no comparison. More

by Dannichol47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez , Kyle Wasson

Dec 20, 2023

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Dannichol47, on your new Ford. Kyle and the entire Five Star Ford Lewisville staff remain available to you at 972-221-2900. Call with any technical or maintenance questions at 972-221-2900. We are here to help you enjoy your vehicle. Thank you for your kind words and business. Sincerely, Kelly Blackwell, General Manager

March 27, 2023

Dealership Rating
Employee Rating

I drive 35-40 minutes to 5 Star Ford in Lewisville. TX (passing several Ford dealers on my way) to have my F150 limited serviced because I KNOW that Ron Ramano & their techs will ALWAYS do an excellent More

by Jesurber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2023

Sam Pack's Five Star Ford Lewisville responded

Jesuber, We value the opportunity to help you at Five Star Ford Lewisville. Between visits, we encourage you to contact Ron and our team at 972-221-2900 when vehicle questions arise. Keeping you knowledgeable about your Ford is a priority. Thank you for the kind review! Take Care, Kelly Blackwell, General Manager

December 17, 2022

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Always the best service and there’s no better diesel mechanic any where in the world. Service manager alway kept me up to date and was always very professional. Mechanic did a great job and everything More

by Gregory Schretter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano, Zack Nixon , Annette Congrove, Paul Schroeder, Paul Sears, Where’s the mechanics? You need to add them.

Dec 18, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, Gregory! We appreciate your recognition of so many of the Five Star Ford Lewisville team. And thanks for naming key players in our customer service, our mechanics. We look forward to seeing you in the new year. Reach us at 972-221-2900. Happy Holidays, Kelly Blackwell, General Manager

March 03, 2019

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Employee Rating

Trading out a lease I leased a car almost three years ago and was approaching the end of the contract. I stopped in just to see my options and Whitney worked with Tom to More

by Allison.miller1012
Recommend Dealer
Yes

Other Employees Tagged: Whitney Patton, Kyle Wasson

Mar 04, 2019

Sam Pack's Five Star Ford Lewisville responded

Thank you for taking the time to share your shopping experience at Five Star Ford Lewisville. As you get comfortable in your new Explorer please keep in mind we are available to answer any additional questions at 972-221-2900. We appreciate having you as our customer. Regards, William Mills, General Sales Manager

January 15, 2019

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Employee Rating

New car fast! The staff was very accommodating and friendly. They helped with every step of the process. This is the third car I have purchased from this location I More

by Virgil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ McCollom, Taylor Munden

Jan 15, 2019

Sam Pack's Five Star Ford Lewisville responded

Virgil, You have our guarantee that we will work to offer you an efficient experience whether you visit our sales or service departments. You are a very valued customer at Five Star Ford Lewisville and your acknowledgement for our team is truly appreciated. Thank you, William Mills, General Sales Manager

December 22, 2018

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Employee Rating

Thank you Kerry & Team! My salesperson, Eric Karban, was extremely helpful and professional! Tom Martin and Tom Andrews each did a fantastic job making the magic happen! And More

by KeithIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Andrews , Kerry Cardwell , Justin Compton, Eric Karban, Kyle Wasson

Dec 24, 2018

Sam Pack's Five Star Ford Lewisville responded

Thank you for recognizing so many of our team members! We are so grateful to have you as a customer and you deserve to experience nothing but the best during each visit! Congratulations on the purchase of your new Ford and Happy Holidays, Justin Compton, General Sales Manager

December 19, 2018

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Employee Rating

Best Car Buying Experience Ever! Tom Martin helped me get into a new Ford Focus, he knew exactly what car I needed to get into for an approval and I think he is an awesome guy for hel More

by 252Stewie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2018

Sam Pack's Five Star Ford Lewisville responded

232Stewie, Congratulations on owning a great new Focus. Your feedback on Tom Martin is well received and we appreciate your comments. Anytime you have questions about your Ford, we welcome your calls at 972-221-2900. Thank you, Justin Compton, General Sales Manager

December 19, 2018

Dealership Rating
Employee Rating

20,000 service Great customer service! Very friendly staff all around! Work done in a timely manner with appointment! I have purchased two cars from here and will ke More

by Katydid624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Jerry Crider, Whitney Patton

Dec 19, 2018

Sam Pack's Five Star Ford Lewisville responded

Katydid624, Your loyalty to both our sales and service departments is appreciated. We love having you as our customer and look forward to helping you for years to come. Thank you, Justin Compton, General Sales Manager

November 20, 2018

Dealership Rating
Employee Rating

On Point The service center using Paul Schoder as the service writer has taken care of my vehicle fleet for the last 10 years and he and his staff stay on poin More

by Harold Dalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Schroeder, Kyle Wasson, Internet Debbie

Nov 20, 2018

Sam Pack's Five Star Ford Lewisville responded

Mr. Dalton, Your 10-year loyalty at our service center is awesome. We are proud to know you find our commitment to you as our customer worthy of a high rating. Thank you for allowing us to service your vehicles, Mike Richardson, Service Director

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