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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 41

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
494 Reviews
4.7

494 Reviews

Write a Review

494 Reviews of Tom Lowther

November 01, 2023

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Employee Rating

Addressed my needs and added discounts and recommendations to make my experience better. Much appreciated. More

by MATT.JENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2023

Heiser Toyota responded

Matt, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2023

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Employee Rating

My oil change and tire rotation took 2 1/2 hours. This is NOT a good customer experience when there is nothing close to do! More

by bobschmitt.1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

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Oct 30, 2023

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Bob, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 29, 2023

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Employee Rating

Great service, friendly staff, my car was done in less time than expected and a free car wash! More

by DDRIZZARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 27, 2023

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Employee Rating

Very professional and courteous. Comfortable waiting room and amenities. Will use again for service needs. More

by LORENZO2813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2023

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 27, 2023

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Employee Rating

Every body polite. never any issues. Timely. Answer questions well. Good coffee and snacks. Yep More

by jessewelsch05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

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Oct 29, 2023

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Jesse, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 26, 2023

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Employee Rating

Outstanding service representative kept me well informed and discussed all my service options very thorough More

by PBEISKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Driebel

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Oct 27, 2023

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2023

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Employee Rating

Good service with excellent prices. .. I would recommend and patronize next time. Keep up the good work More

by OFALOWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Peter Miszewski , Kevin Driebel, Matt Foti, Joshua Porter

Report | Print
Oct 25, 2023

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 25, 2023

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Employee Rating

It was very fast and pleasant, this time. I would like to see what service is needed before I schedule appointment. More

by jbartelt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 25, 2023

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2023

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Employee Rating

The service writer was very accommodating. He went out of his way without even my asking. More

by Pmelzer08
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Report | Print
Oct 24, 2023

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! Tom and our team sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 23, 2023

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Employee Rating

Went there for an oil change and tire rotation. When I got the car back, my front tires on the driver side wasn't rotated. I know this because when I drove it to get the tires rotated it was the on More

by Teng
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 26, 2023

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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