Excellent, prompt service.
Courteous checking. Completed in time reference projected. Clean waiting room with complimentary beverages,
Courteous checking. Completed in time reference projected. Clean waiting room with complimentary beverages,
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by Trucker Joyce
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2024 -
Heiser Toyota responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
Made the appointment and was able to get the date and
time I needed to get the 1 year service work completed. Customer service was friendly. Work appeared to be completed.
time I needed to get the 1 year service work completed. Customer service was friendly. Work appeared to be completed.
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by HARLEY_1450CC
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2024 -
Heiser Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Tom was very helpful and communicated the issue with my
tire promptly. It was fixed quickly and the price was reasonable.
tire promptly. It was fixed quickly and the price was reasonable.
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by SUELORENZ96
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Heiser Toyota responded
Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience with Tom here at Heiser Toyota.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Great and timely.
The customer rep was attentive and informative. I would go again for the next service.
The customer rep was attentive and informative. I would go again for the next service.
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by KSM1391
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2024 -
Heiser Toyota responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
Contact Thomas Lowther in Heiser's Service department.
He will give you exceptional service working with their very skilled Service Technicians to keep your car in great working condition.
He will give you exceptional service working with their very skilled Service Technicians to keep your car in great working condition.
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by REGULRGUY2001
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2024 -
Heiser Toyota responded
Thank you so much for your excellent review! We are so glad that Thomas had the opportunity to work with you and thrilled that you found your experience with us here at Heiser Toyota to be positive. Please don't hesitate to reach out if you need anything else.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Friendly, fast, knowledgeable, comfortable, easy to drive
up, accessible, waiting area, refreshments, explaining issues, good people
up, accessible, waiting area, refreshments, explaining issues, good people
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by Janet McGrorty
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2024 -
Heiser Toyota responded
Thank you, Janet! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota; we look forward to having you as one of our valued customers for many more years to come!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
The service team at Heiser are very professional and
shared a program to save me $30+ on my oil changes over the next couple of years. I would recommend this dealership for all your vehicle needs.
shared a program to save me $30+ on my oil changes over the next couple of years. I would recommend this dealership for all your vehicle needs.
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by glenn.stickney
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2024 -
Heiser Toyota responded
Glenn, it's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
They were very y easy to schedule and work with.
They got the work done very quickly!
They got the work done very quickly!
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by neal8387
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2024 -
Heiser Toyota responded
Thank you, Neal! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota; we look forward to having you as one of our valued customers for many more years!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Tommy is the best employee you have there!
I worked with him every time I come to the dealership!!! He’s nice, friendly and knowledgeable!!
I worked with him every time I come to the dealership!!! He’s nice, friendly and knowledgeable!!
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by Tytiana
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Heiser Toyota responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
They quoted me a price for a new key and the programming
of the key but when I arrived the key and the programming were both 15% more than the quote. They told me it would take 45 minutes, which I thought
of the key but when I arrived the key and the programming were both 15% more than the quote. They told me it would take 45 minutes, which I thought was crazy to get a new key but accepted it. However, I was there for an hour and 50 minutes. In my opinion, that is completely unacceptable. The person behind the desk was very friendly and nice, but this is the second time I felt ripped off financially by them. When I bought the car from Heiser Toyota, the finance guy gave me prices for oil changes and tire, rotations, and other services but when I went back and asked the service department, the prices were different. I feel like the finance guy sold me swamp land in Florida and left me with a horrible taste in my mouth for buying my first ever brand new car. I would not recommend Heiser Toyota to anyone.
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by imapapaof41
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Heiser Toyota responded
Dear valued customer,
We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.
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