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Tom Lood
743 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 11 mos
Industry Experience
38 yrs, 6 mos
743 Reviews
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743 Reviews of Tom Lood
January 09, 2019
Autohaus on Edens - First Class Service and Communication I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately gr I recently had to bring my Mercedes Benz in to address a recent recall regarding the airbags. Each time I visit Autohaus on Edens I am immediately greeted by Julie Michel and the professional and courteous staff who provide first class service and communication from the beginning to the end of my service journey. Tom Lood, Ken Dunaway, and Eddie Garcia are all extremely knowledgeable and transparent when communicating service options, cost and alternative transportation while my car is being serviced. I never have felt pressured or misinformed and the service experience is exactly what you would expect it to be from Mercedes Benz. More
by CHRISHIXON7
Verified CustomerOther Employees Tagged: Eddie Garcia, Ken Dunaway , Julie Michel
January 09, 2019
Great service Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also ap Very communicative, structured, and proactive. Would recommend this service center and the team. Waiting area had bagels and drinks, which I also appreciated. Thank you More
by PETERD
January 04, 2019
Tom Lood always comes through We are now on Mercedes #4, despite not being a family that 'prints money.' The reason we have stuck with this brand is in large part due to the trust We are now on Mercedes #4, despite not being a family that 'prints money.' The reason we have stuck with this brand is in large part due to the trust our Service Advisor Tom Lood has earned. He doesn't try to oversell us on services we don't need and finds ways to save us money time and again. His knowledge is the best I've seen (we've owned a number of other German brands over the years, so I have a basis upon which to compare). I would not hesitate to recommend Tom and his Autohaus team as I have done with a close friend and a co-worker just within the past year. He just does it right, quickly and fairly. The fact that he's an extremely nice guy doesn't hurt. More
by vitulawoffice
December 28, 2018
Great service and work done Made service reservations quick and prompt. In and out with loan car quick. Didn’t wait long service work done great. Will recommend Autohaus for next Made service reservations quick and prompt. In and out with loan car quick. Didn’t wait long service work done great. Will recommend Autohaus for next purchase and service More
by PHILIPCHONG1969
December 27, 2018
Best dealer experience I swear I have had the worst of luck working with dealers until Autohaus. The guys in service are so nice and do everything they can to help you. My s I swear I have had the worst of luck working with dealers until Autohaus. The guys in service are so nice and do everything they can to help you. My salesman Josh is a pleasure to work with. More
by BRITCHR
Other Employees Tagged: Eddie Garcia , Joshua Weil
December 20, 2018
Major scheduled service Seem to have done what was necessary and the car seems fine. They had to keep it over a weekend but it didn’t create any problems for us. Seem to have done what was necessary and the car seems fine. They had to keep it over a weekend but it didn’t create any problems for us. More
by BILLDAVIS65
December 18, 2018
Good service, they always keep you mobile, no matter what ! Good service, nice friendly and professional people who always keep you mobile no matter what. Although it's costly, it's worth the money you pay beca Good service, nice friendly and professional people who always keep you mobile no matter what. Although it's costly, it's worth the money you pay because they are actually there to help you out even if you're just dropping in without an appointment. More
by Bert.tevel
Other Employees Tagged: Prem Parikh
December 17, 2018
Quick service on unexpected tire problem. I came into the dealer with a low pressure tire. It was the same tire that had low pressure recently and I mentioned that. I was promptly greeted at m I came into the dealer with a low pressure tire. It was the same tire that had low pressure recently and I mentioned that. I was promptly greeted at my car and my issue was flagged. Tom clearly explained the problem and need for a new tire. and got me out of the dealership faster than he forecast. More
by davbiz01
December 12, 2018
5 stars In and out kind of service! On time, on point, friendly, knowledgeable, easy to deal with, kept me informed from A to Z. Tom was great, I truly appr In and out kind of service! On time, on point, friendly, knowledgeable, easy to deal with, kept me informed from A to Z. Tom was great, I truly appreciate his advice and the service he (and his team) provided! More
by MYSZKA666
December 04, 2018
Fantastic! Tom, Kelly and Julie helped me chrck in and out with such ease and friendly service. The loaner was gorgeous. My car was repaired and ready in a timel Tom, Kelly and Julie helped me chrck in and out with such ease and friendly service. The loaner was gorgeous. My car was repaired and ready in a timely fashion and updates to it’s progress were neither under or overly sent. An overall pleasure! Thanks so much! More
by Nora Guerino
Other Employees Tagged: Lori Anderson, Kelly Davis, Julie Michel
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