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Tom Lood
743 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 11 mos
Industry Experience
38 yrs, 6 mos
743 Reviews
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743 Reviews of Tom Lood
January 03, 2025
The Service Department is top notch! Honest, professional and helpful. I have been a customer for 13 years and have NEVER been disappointed! Honest, professional and helpful. I have been a customer for 13 years and have NEVER been disappointed! More
by the5toriumis
Verified CustomerOther Employees Tagged: Eddie Garcia, Cindi Link
December 07, 2024
Taking way, way too long to fix problem. I suggested a fix three weeks ago, which they are just now trying. I suggested a fix three weeks ago, which they are just now trying. More
by JSHERDEN
Other Employees Tagged: Ken Dunaway
November 30, 2024
Very good service on my c 300 car Eddie Garcia is the best.thank you best.thank you More
by vlato
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ethan Andersen, Aldo Cordova, Alexander Montoya , Eduardo Garcia Ortiz, Jorge Gomez, John Morsy
November 26, 2024
Tom Lood is both professional and kind. His explanations are concise to a level of which I’m able to comprehend! A special shout out to Oleg, my sales person, who is always available an His explanations are concise to a level of which I’m able to comprehend! A special shout out to Oleg, my sales person, who is always available and eager to answer and assist with a smile and sense of humor! More
by RNKANNE
Other Employees Tagged: Oleg Shumulovsky
November 25, 2024
Tom Lood my service consultant was excellent. Kept in touch and advocated on my behalf to be sure I was completely satisfied. The service department is great in general and has been terrific ev Kept in touch and advocated on my behalf to be sure I was completely satisfied. The service department is great in general and has been terrific every time I have brought in my car. More
by AR_MILLER
November 22, 2024
Tom Lood is excellent. Attentive and informative. Great at communications whether by phone or text. I highly recommend Tom and Autohaus on Edens. Attentive and informative. Great at communications whether by phone or text. I highly recommend Tom and Autohaus on Edens. More
by dan_braasch
November 15, 2024
Todd is always kind, professional, and is the only reason I go to Autohaus. My car is in good hands and I am taken care of in an efficient manner! It was my first time meeting Jenny and she is very kind and I go to Autohaus. My car is in good hands and I am taken care of in an efficient manner! It was my first time meeting Jenny and she is very kind and personable. Thank you Todd and Jenny! More
by Hina Ahad
Other Employees Tagged: Jenny Ruiz
November 12, 2024
Service at Autohaus on Edens is great. Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost Tom Look, the service advisor, is really customer focused. His communications were great - told me what services car needed, how much it would cost, and when it would be done. Also handled the loaner car and actually called me when service was completed so that i could pick up my car. I highly recommend Autohaus on Edens if you are looking to get your Mercedes serviced More
by ETROLLEY
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