Tom Licata | Page 4

Worse experience every . They couldn’t confirm a wire that was sent 15 days earlier . They couldn’t confirm a wire that was sent 15 days earlier . More

by leeyye Verified Customer Verified Customer

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Excellent, no pressure. Tom is great! Love my ride! Will definitely go back for my sons car. Tom is great! Love my ride! Will definitely go back for my sons car. More

by MONYDDIAZ Verified Customer Verified Customer

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Raul Chris, and Tom are amazing! Best Service Ever! I will never purchase from any place else! The staff at Land Rover Schaumburg are all Rock Stars! Oh and my new Rover…perfect!! Best Service Ever! I will never purchase from any place else! The staff at Land Rover Schaumburg are all Rock Stars! Oh and my new Rover…perfect!! More

by lrhanna Verified Customer Verified Customer

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Our experience with this dealership was not good. Our salesman, Tom, was not personable, and seemed to resist any type of problem solving. He lacked any customer service oriented behavior, to the poi Our salesman, Tom, was not personable, and seemed to resist any type of problem solving. He lacked any customer service oriented behavior, to the point of being rude. He did however reach out to request a positive review. Just to be clear, we walked in with check in hand for the exact amount of the purchase. We were allowed about a 2 mile test drive with the salesman in the back seat, then waited for over an hour and a half for paperwork to be done. Why it would take that long to do paperwork for someone that didn't require financing, I don't know. During that wait, no one took even a minute to familiarize us with the car technology. We purchased the vehicle simply because we liked it, in spite of how we were treated. The Manager, John Nelson was very nice, however, I don't believe he is aware of how Tom is treating customers. The experience was very disappointing. I would not recommend this dealership based on our experience. More

by Jill14 Verified Customer Verified Customer

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Great job helping me find & finance a car & quickly. Only reason for 4 star rating instead of 5 is that no one in the dealership is wearing a mask during the absolute height of the pandemic. reason for 4 star rating instead of 5 is that no one in the dealership is wearing a mask during the absolute height of the pandemic. More

by GILMOREMKT Verified Customer Verified Customer

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We flew down to purchase our Land Rover, and after I explained I was going to fill out a credit form, because we were paying cash. Tom became rude, and walked us to the finance office, and we never say explained I was going to fill out a credit form, because we were paying cash. Tom became rude, and walked us to the finance office, and we never say him again. We told Tom we didn’t want any warranties, and after Luis starting going over our documents he was pushing all the things we didn’t want. We made it clear that we wanted to make our purchase, and get on the road to get home before night. We spent 2 hours telling everyone we didn’t want anything extra, and that didn’t seem to matter. Then they tried adding a $1000 to our deal we had, and we caught it after we got home. We called, and let them know, and it took 2 weeks to resolve. I wouldn’t recommend anyone to this business. Very disappointed. More

by pfrench0 Verified Customer Verified Customer

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Please send to me the 2nd key. The car arrived with only one key. Tom Licata did a great job and the financing that was provided was fantastic. one key. Tom Licata did a great job and the financing that was provided was fantastic. More

by Todd Verified Customer Verified Customer

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I purchased a car from this dealership and did not like the service I received from Tom in financing. It took 2 weeks for a simple call back and the issue is still not resolve. the service I received from Tom in financing. It took 2 weeks for a simple call back and the issue is still not resolve. More

by BTHORNTON85 Verified Customer Verified Customer

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