Tom Henschel | Page 23

Left on the side of the road for 7 hours I had just purchased my first car from this dealership. The over all buying experience of my car purchase was subpar but I didn't car about that becau I had just purchased my first car from this dealership. The over all buying experience of my car purchase was subpar but I didn't car about that because I WAS in love with the car. It had less than 20K miles on it and looked practically new. I purchased a used car at 9pm on a Thursday and by Friday at 1pm I was already on the side of the road with a vehicle that was leaking gas everywhere and reeked of gas inside the vehicle. Once this happened I called the dealership and the first response I received from the Hyundai Service Manger after telling him about the gas leak he asked if I could drive the car back to the dealership. After I refused because I could be putting my life in danger by getting into a car that's leaking gas he's like "oh well then I'll what your sales person can look up and do for you" I hadn't heard anything from the dealership in an hour and they were just giving me the run around. Steve Mckerracher was the finance Manger who did the paperwork for my purchase and one of the people that I spoke with on Friday while being stranded. Honestly after dealing with him is when I decided I didn't even want to see what was wrong with the car I just wanted a refund for the car. I felt that Steve was unprofessional and did not care about the customer experience at all. He showed no sympathy and some of the words he said to me was "that's what you get for buying a used car". And if that's the case that I do not recommend anyone buying any of the Manly Used Cars. I could go on to tell you how I was treated that whole day and how it was one of the worst experiences of my life but I'll spare you. I do want to say when Paul (I don't know his last name but all I know is he is a sales Manger) took over my situation is when I felt that this dealership had some integrity over the products they sold. I would recommend if you have to buy a car from this dealership than hopefully you deal with him. More

Print

Excellent Service at Manly We were contacted about an option to upgrade to a new Honda Accord. We talked to Justin on a couple of different occasions as were were making our de We were contacted about an option to upgrade to a new Honda Accord. We talked to Justin on a couple of different occasions as were were making our decision to explore this option further. Justin was consistently responsive to our questions, answered them fully and respectfully. We opted to check out a car, and eventually decided to purchase one. The process was fairly quick, and we felt supported throughout the process. We are VERY happy with our purchase! More

Print

New Car Experience I walked in to look at a new car and was treated just right. No pressure to buy, the sales men Chris Browne made everything easy and stress free. I walked in to look at a new car and was treated just right. No pressure to buy, the sales men Chris Browne made everything easy and stress free. More

Print

Always a pleasure! 5th car from this dealer and another perfect experience. Jesse Bower couldn't more helpful with my lease to new lease transition. He remembered detail 5th car from this dealer and another perfect experience. Jesse Bower couldn't more helpful with my lease to new lease transition. He remembered details we had spoke about on the phone weeks before... definitely a sharp guy and I highly recommend talking to him. Everyone else was fantastic too! More

Print

very good Great salesman, very helpful in helping us make our decision. Thank you Wayland , It was a pleasure doing business with you. Your help with my underst Great salesman, very helpful in helping us make our decision. Thank you Wayland , It was a pleasure doing business with you. Your help with my understanding the bells and whistles, even if after the sale ,is above and beyond my expectations. thanks again. We love our CRV EXL. . More

by SMAYFIELD512 Verified Customer Verified Customer

Print

Above & beyond If you want to dealership that is going to go above and beyond to get you the best deal possible, this is where you want to go… The sales people are If you want to dealership that is going to go above and beyond to get you the best deal possible, this is where you want to go… The sales people are friendly, caring, and not pushy at all which is very rare in the car industry More

by MANDIKERN Verified Customer Verified Customer

Print

BEYOND OUTSTANDING! I recently purchased a car from Manly Honda & I must say I am absolutely floored & astounded at how friendly, hard working, honest, well informed & he I recently purchased a car from Manly Honda & I must say I am absolutely floored & astounded at how friendly, hard working, honest, well informed & helpful they are. Sergio Brito Arreguin, Thomas Henschel & Tim Dang all worked together in helping me attain an amazing deal on my 2017 Honda Accord. Purchasing a car from Honda & alongside Sergio, Thomas & Tim has been hands down the best car-purchasing experience I have experienced yet. I highly recommend going to Manly Honda if you're thinking of purchasing a vehicle. I will, without a doubt, be coming back to Manly Honda in the future. More

Print

If you want financial miracles worked... Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my g Mark Fladseth and Tom Henschel at Manly Honda in Santa Rosa did things financially that I didn't think car dealerships could do. Mark started my good experience by having a quality and subtlety in his communication skills that I have experienced no where else in the Bay area. He's clearly led a full life and been highly, warmly, successfully interactive in many areas of his career before now. It was clear that I could actually trust Mark. I had been searching private owners, dealerships, rent-to-buy companies, and felt lucky to drive 2+ hours to deal with Mark and Tom up in Santa Rosa. I'd do it again. Mark offered me a more than competitive price, I got approved for a loan with (what I thought was) a low credit score, we OVERNIGHTED forms to LA to get my co-owner to sign, and powered through this in less than a week. At the last minute, there were some delays, and though I won't be specific here, let's say the guys worked an absolute miracle to get me out the door in time. Talk about stress. It was a bit of a bumpy ride, and they got me through in the end. I hope they got compensated exceedingly well for their work with me. They both deserve bonuses for it! Tom got me half the interest rate the bank wanted to offer me. Half! He also explained things, in highly understandable terms, all the way through. Exemplary dedication, knowledge and clarity. (He is clearly the "get it done, and get it done right" guy, cuz *everyone* came to him for help while he was working with me.) I talked to both men after hours, and on their days off!!! And they responded, and got me to the right people (Hugo Mendez, who, very compassionately, made my life a LOT easier by sending me to the dealership closer to where I lived), when I needed help getting the car checked out after the purchase. Looking to get a second car soon, and will ABSOLUTELY go back. I'm looking forward to working with Mark and Tom again!!! More

Print

Wonderful Experience Getting my Dream Car! We are new to the North Bay area, and were in the market for a new car. We have been fans of Honda vehicles, so it was a natural choice to stop by thi We are new to the North Bay area, and were in the market for a new car. We have been fans of Honda vehicles, so it was a natural choice to stop by this dealership. From beginning to end, our salesman Chris Tara-Brown was very helpful, patient and knowledgeable; which really helped our purchase go as smooth as possible. On the finance department, Thomas Henschel, was fantastic! He went above and beyond when it came to finalizing the deal and setting up our loan with our bank. Lastly, Jesse Broadway also stepped in to help briefly during the last part of the process. All in all, we are very pleased with our purchase and Manly Honda's fantastic staff. More

Print

OUTSTANDING EXPERIENCE The employees at Manly were extremely helpful. As a first time car buyer, I had a lot of questions and they were able to answer them with ease which The employees at Manly were extremely helpful. As a first time car buyer, I had a lot of questions and they were able to answer them with ease which created for a great experience. One of the Sales Associates Aaron Katz helped me through the whole process; from test-drive, to getting me connected with the best finance options available, and also had the car detailed before I left the lot. This guy is a true professional. Tom Henschel in finance was able to get me in-and-out in record time, with a killer deal. Bottom line, these guys are awesome. I highly recommend going through Aaron and Tom. More

Print