Tom Henschel | Page 21

8 hours to buy a car This is my first time purchasing a vehicle I went in and Jessie helpsed me. He began to show me around manly Honda after I was waiting for 45 minutes This is my first time purchasing a vehicle I went in and Jessie helpsed me. He began to show me around manly Honda after I was waiting for 45 minutes during that 45 minutes I used the restroom grabbed some water looked around ..Jessie Then approached me and said let me show you around the place began to take me in a circle to show me the restrooms the water and sat me back down. Then he began to talk to his co-workers and discuss my paperwork I would give him my numbers and each time he read my numbers back to me they were incorrect basically all the information I spoke to him he really didn't hear what I said. When I got to the second person they explained to me in depth what was happening I was happy with that. And then unfortunately I had to deal with Jessie again who kept me sitting there waiting and waiting and waiting. I felt like I was just supposed to sit there and look at the sky for the next 8 hours while nobody was doing anything I could have went home and they could have called me. Once everything was complete I called and told them I was ready to pick up my vehicle and I don't have time to wait around as I got there I couldn't find Jesse he was nowhere to be found my car was sitting there I was ready to leave and I had to wait once again. One other thing is I had to pay off the bank 250 balance I wrote a check and left it there with them to pay that bank they called the next day and said the bank will only take cash go to the Cleveland branch and give them cash so I went to the Cleveland branch and they did not take cash there so I had to go somewhere else to pay this debt the people at manly Honda had no idea what was going on and took me on a tour around town for this transaction. It to me seems like they don't like to deal with customers... they like to do their own thing the way they want to do it not very customer satisfying I will not recommend this place ever More

by AFORTSCH8 Verified Customer Verified Customer

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able to finance a car with bad credit My old car broke down on the day I moved to a new place, when I had lower credit than I've ever had. Manly Honda was able to finance a vehicle for me My old car broke down on the day I moved to a new place, when I had lower credit than I've ever had. Manly Honda was able to finance a vehicle for me during a difficult time, and I was able to drive away with an almost-brand-new car even with my credit. Nathan was friendly and helpful as I was having a hard time finding paperwork showing my new address. Later I had a misunderstanding with the finance company and Tom Henshel called me and helped explain the situation to me. Thanks for helping me during a stressful time. More

by STEVE.HUGHES.77 Verified Customer Verified Customer

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Couldn't be more thankful for this dealership! I have bought two cars from Manly Honda, and I couldn't be more impressed with their customer service! The team goes above and beyond to create a plea I have bought two cars from Manly Honda, and I couldn't be more impressed with their customer service! The team goes above and beyond to create a pleasant experience, and they make sure you leave with the car you love. The team of people that help you along the way at Manly truly care about your needs, not just making a sale. I will be recommending friends and family here for many years to come! More

by AMSHEFFLER Verified Customer Verified Customer

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Dream (Car) Come True Once again, Manly Honda in Santa Rosa made my car dreams come true. This time around I have found my forever car. I cannot thank Jesse Broadway and To Once again, Manly Honda in Santa Rosa made my car dreams come true. This time around I have found my forever car. I cannot thank Jesse Broadway and Tom Henschel enough for what they’ve done. They not only provide EXCELLENT customer service and compassion, but they truly go above and beyond for their customers. They kept me informed throughout the whole deal and my experience is one I’ll share with anyone and everyone. If you’re thinking about a car, drive over to Manly. They’ll take good care of you. More

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Everyone was heipful and friendly. I was in to buy either a Pilot or CR-V and never felt rushed to make a decision. Went in a few times. I dealt with a few different people, all seeme I was in to buy either a Pilot or CR-V and never felt rushed to make a decision. Went in a few times. I dealt with a few different people, all seemed knowledgeable. Chris Tara-Browne was our main salesperson. More

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Manly has the best sales and service team!! To the Manly dealership. The new Honda we just purchased last week is the 5th car we have bought from the Manly group. This is no accident, with the s To the Manly dealership. The new Honda we just purchased last week is the 5th car we have bought from the Manly group. This is no accident, with the sales team of Tom Henschel and Justin Allen were a delight to work with. They made sure we purchased the car we wanted at a price we wanted, Hats off to a great team. Thank you for the great experience. More

by JPMEHOLT Verified Customer Verified Customer

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we were just looking , trying to find a new car that was bigger for our family and Ray found us a great CRV with unbelievably low miles for a great price, he even helped m , trying to find a new car that was bigger for our family and Ray found us a great CRV with unbelievably low miles for a great price, he even helped me pair my phone! Thomas did a great job working with us to finance the car. More

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Thanks for the great help and professionalism. This was an unplanned purchase for me (Honda C-RV). My old car was broken and I needed to find and buy a new one in one day. I met a very good This was an unplanned purchase for me (Honda C-RV). My old car was broken and I needed to find and buy a new one in one day. I met a very good team at Manly Honda, who helped me in a professional way, fast and friendly. I am very thankful to my sales people Giovanny Ceremony and Sergio Brito Arreguin. And special thanks to Thomas Henschel and Michael Warren, who worked with me to find best way to pay my loan in my financial situation. YuliaAP More

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GOOD PEOPLE Gio,sales-Paul M,mgr, Tom,finance,all three worked with me to get the car I wanted.Paul was a great help in securing the payoff of my trade in to faci Gio,sales-Paul M,mgr, Tom,finance,all three worked with me to get the car I wanted.Paul was a great help in securing the payoff of my trade in to facilitate my new car purchase. Gio is a good salesperson, very easy to work with.I'm very happy with my new CRV! More

by Ron Russell Verified Customer Verified Customer

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Like family Manly Honda and Tom helped us out after we lost our home to Sonoma County wildfires. Not only Tom , but finance department , customer service , auto Manly Honda and Tom helped us out after we lost our home to Sonoma County wildfires. Not only Tom , but finance department , customer service , auto service treated me like family . The individuals that work at Manly include neighbors , friends of people I work with and most have lived in our community for years. The owners are local and wonderful people . Thank you Manly for every thing you do . More

by BLAIRSSHOP Verified Customer Verified Customer

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