Tom Gorman | Page 10

Good job - Well done. Buying a car is a very stressful bit of business for me. Tom was so personable and helpful as I slowly and quietly freaked out. He hung in there and f Buying a car is a very stressful bit of business for me. Tom was so personable and helpful as I slowly and quietly freaked out. He hung in there and found the best deal for me. More

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Excellent Sales, OK financing. I've been looking for a 2014 Impala for quite some time. It seemed like very little dealerships in the metro had what I wanted (Remote start, blind s I've been looking for a 2014 Impala for quite some time. It seemed like very little dealerships in the metro had what I wanted (Remote start, blind spot monitoring, low miles, non fleet or rental history) Then I found a 14 Impala with the features I wanted from Jeff Belzers on cars.com. I made an Inquiry, and Tom Gorman reached out to me immediately. He was super friendly and wanted to ensure that he could answer all my questions over the phone. I then made an appointment to see Tom with the Impala, ready to go. When I had arrived, Tom greeted me right away and began to show the car. The car was messy on the interior, stains on the steering wheel for example, but Tom mentioned this would be detailed upon a purchase. He didn't force a ride along test drive; he took my information and said 'take as much time as you need.' Once I returned, I knew I wanted it, and so did Tom. We then sat down and went over some paper work, different forms and such. Tom walked me through all the paperwork, describing each part as we went along. Finally, we met up with finance, Tim Tichich, who wanted to ensure I had proper insurance before he proceed. This was straightened out after 30 minutes and Tim finished his prework. As Tim began printing the forms, he brought up the extended warranty. He included what I would pay before the warranty and after if I selected a package. After I said "no, I'll be alright without the package," Tim looked at me and asked "Why? What do you like about our warranty packages?" This felt odd as if he didn't think I was thinking it through. I told him I didn't want to pay more than what he had presented to me. He then replied with, "Well you wanted to be in this range before I even presented our monthly rate, why does the price incline you to say no?" At this point, I was a little upset on why he kept pushing the warranty packages. This made the experience diminish a little bit, especially since I was paying a large amount already. Thankfully, Tim understood after the third time that I didn't want the extended packages and finished the paper work. I made a few last signatures, and before you knew it, Tom handed me the keys. All in one day! All in all, Tom came back and saved the experience; he ensured I was ready to drive away. He walked me through onstar and then shook my hand. I would come back, just to interact with Tom and his expertise again. Thank you Jeff Belzers for the new 2014 Impala! More

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Awesome dealership We have been looking for a "new" to us vehicle for some time. After much thought, we decided to buy brand new. We started online and within 5 minutes We have been looking for a "new" to us vehicle for some time. After much thought, we decided to buy brand new. We started online and within 5 minutes of an inquiry, we received a call from Tom Gorman. He answered all of our questions. He listened to what we wanted and helped to get the car we wanted and could afford. All of the people we dealt with today, Tom, Creed and Adam, you were great and we appreciate your patience and understanding as we worked thru our first new car purchase. It was definitely worth the drive to Lakeville. I can definitely say, that when we are in the market for another vehicle, we will be back. More

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