Tom Edwards

Purchased a Honda Civic Hybrid touring in Dec 2024 from Schottenkirk. Having purchased more than a dozen new vehicles over the course of my adult life, this experience ranks close to, if not the very botto Schottenkirk. Having purchased more than a dozen new vehicles over the course of my adult life, this experience ranks close to, if not the very bottom. The salesman did not seem at all interested in selling me the vehicle. He was more interested in the fact that he lost his car keys which also contained the key to his "million-dollar" record collection in storage. He basically flat-out told me that he could not sell me the car without adding on the $1000 "protection package." The person handling the paperwork misspelled our address resulting in a delay receiving the title and registration. I brought the car back for the "complimentary" first oil change. Turns out this is free service is a benefit mandated by Honda, not something the dealer willingly gives out. I asked about some dings and curb rash while at the service appointment. I was told at the time of sale these were covered under the "protection package." I was bluntly told by a sales person that these issues were in fact, not covered by the $1000 "protection package." Then, after almost THREE HOURS (for an oil change), I was told that the vehicle could not be released back to me because it had never been properly registered as sold by the dealership in the first place. The service writer was sympathetic to my frustration, and basically said he is tired of the employees in sales making false promises. He said that the dealership went downhill seven years ago when it was bought out. I'm sure there are Schottenkirk customers who are happy with their sales and service experience. I am not one of them. I will not be returning to this dealership. Best of luck to them running a dealership like it's 1985. More

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Extremely helpful and knowledgeable. All the people I worked with on getting my current car have been great. All the people I worked with on getting my current car have been great. More

by RKUBIAK62 Verified Customer Verified Customer

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I can not say enough about how wonderful the service dept. is at Shottenkirk Honda of Davis. I have known Jennifer in service for over 20 years! Everyone in service is kind, respectful, explains thing dept. is at Shottenkirk Honda of Davis. I have known Jennifer in service for over 20 years! Everyone in service is kind, respectful, explains things well and they always do fantastic work. Their waiting area is clean and comfortable, they have a gourmet coffee machine and bottled water for customers, and they commuincate clearly about how much repairs will cost, options, how long the repair will take and whether or not you want to be shuttled home or wait in the waiting area. Thank you from the bottom of my heart Shottenkirk Honda of Davis and keep up the good work!!! More

by COPPOLJ Verified Customer Verified Customer

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The maintenance and repair services at this dealership are excellent, efficient and truly a pleasure to experience. The staff is professional and attentive, ensuring every detail is taken care of. From qu are excellent, efficient and truly a pleasure to experience. The staff is professional and attentive, ensuring every detail is taken care of. From quick diagnostics to thorough inspections, they make the entire process smooth and reliable. More

by LILIZHANG0946 Verified Customer Verified Customer

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Good customer service, good communication, service advisor accessible, good snacks but need donuts. Will come again advisor accessible, good snacks but need donuts. Will come again More

by LOUISLEUNG4 Verified Customer Verified Customer

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Great follow up with this service dept. I had an issue with a very slight vibration at freeway speed. Tom and the rest of the team did not give up on the problem even though the purchase wa I had an issue with a very slight vibration at freeway speed. Tom and the rest of the team did not give up on the problem even though the purchase was complete. It shows the dedication to the customer as well as the desire to nurture a lasting relationship. I will be shopping for my next vehicle and having my maintenance done at Shottenkirk Honda. More

by RADCHAD71 Verified Customer Verified Customer

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The entire process went smoothly and your shuttle driver is great. Appreciate the friendly and professional manner that they go about their job. is great. Appreciate the friendly and professional manner that they go about their job. More

by PAMELACAMERON1951 Verified Customer Verified Customer

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Patrick and Tom were fantastic. Hope they stay for a long time to come Thsnks Hope they stay for a long time to come Thsnks More

by Heeren/Muir Verified Customer Verified Customer

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Great customer service and trust Shottenkirk's to take care of all our vehicles. I would highly recommend them for service. care of all our vehicles. I would highly recommend them for service. More

by JWILSON46 Verified Customer Verified Customer

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Service was excellent. Check in was easy. The work was done on time and as usual the customer service was friendly. Tom and Jennifer are always very helpful. I trust them w Check in was easy. The work was done on time and as usual the customer service was friendly. Tom and Jennifer are always very helpful. I trust them with my car and will always have my service done there. More

by FSMOSS Verified Customer Verified Customer

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