Tom Dempsey | Page 10

I came in to have some work done last minute and they were nice and quick! Got me handle and out the door fast! They didn’t try to push anything not needed either just helped me follow Honda’s maintenanc were nice and quick! Got me handle and out the door fast! They didn’t try to push anything not needed either just helped me follow Honda’s maintenance schedule which was nice to hear. More

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Great job Great service Great people Great dealer Great overall overall More

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Very friendly and easy to deal with. Mario was very Very friendly and easy to deal with. Mario was very knowledgeable and made the experience very enjoyable. Very friendly and easy to deal with. Mario was very knowledgeable and made the experience very enjoyable. More

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Love this dealership!! If you want a great deal come to Napleton Honda. The staff is very knowledgeable and friendly. I had a great experience with Jessie the sales manager, Tom Dempsey the GM made sure to Napleton Honda. The staff is very knowledgeable and friendly. I had a great experience with Jessie the sales manager, Tom Dempsey the GM made sure to give me the best deal! Thanks team!! More

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Great service opened door early to help us in the process. Excellent customer care. Thanks Duane Booker. Would recommend Duane to our friends and family 5 star rate. process. Excellent customer care. Thanks Duane Booker. Would recommend Duane to our friends and family 5 star rate. More

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We both we’re extremely happy with the way weretreated during our buying experience. Ben Pilla was so helpful in explaining everything about our new Honda. Will tell friends and relatives to buy their ne during our buying experience. Ben Pilla was so helpful in explaining everything about our new Honda. Will tell friends and relatives to buy their next car from him. Excellent job Ben. More

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HORRIBLE EXPERIENCE! The sales team was unprepared, HORRIBLE EXPERIENCE! The sales team was unprepared, inconsiderate, oblivious to our needs and appeared they couldn't have cared less. I wa HORRIBLE EXPERIENCE! The sales team was unprepared, inconsiderate, oblivious to our needs and appeared they couldn't have cared less. I was helping my son buy his first car. We found a 2017 Honda EX-T listed on Ed Napleton Honda's website. We sent an email requesting more information, and received 2 emails AND a phone call the next day - Sunday, March 14th - stating the car was available and asking us to setup an appointment for a test drive - which we did. We were told they would have the car gassed up, warm and waiting for us at our appointed time. This was very important to us because our window of opportunity to shop for a car was very limited. Our appointment was setup for the very next morning - Monday, March 15th, at 9:45am. My son and I showed up ON TIME. I noticed our name on a schedule at the front desk, so clearly they were aware we were coming in. However, when we arrived, after I specifically took time off work for the appointment, NO car was waiting and NO ONE had any idea who we were or why we were there. Once we finally got a salesman caught up on why we were there he tells us the car we came to test drive was sold on SATURDAY, the 13th! The DAY BEFORE we received TWO emails, a video, AND a personal phone call telling us the car WAS available and insisting we come test drive it! Then, as if on cue, the salesman attempts to talk us into looking at a new Honda Civic. I informed him we weren't interested in a new vehicle. We came in to test drive a specific car - a 2017 Honda Civic EX-T. The salesman then proceeds to search for another used Civic and POOF! There we were... in the exact situation we scheduled an appointment to avoid... sitting around wasting the limited time we had waiting on the salesman to find a car, gas it up, and bring it around for a test drive. And what does he finally bring up for us to drive? Another Honda Civic EX-T? Maybe a different color? Maybe a different year? No... he brings us a filthy bare bones base model Honda Civic. I. WAS. LIVID. It was a total waste of our time - time I took off from work no less! For the record, I understand car availability is dynamic. I understand cars get sold, and I even understand people make mistakes. I'm not giving a one star rating over the misunderstanding of the availability of the car. I'm giving a one star rating because of the way the dealership treated us. Clearly either they made no effort to prepare for our appointment - an appointment they went out of their way to insist I make, or this was bait and switch for the start. Either way, like I said, COMPLETELY unprofessional and horrendous sales practices! More

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I would never tell anyone to buy a car from here. We had a car we had a scheduled time to test drive. When my husband and I showed up they told us they “just” sold the car. We drove 50 minutes to get there a car we had a scheduled time to test drive. When my husband and I showed up they told us they “just” sold the car. We drove 50 minutes to get there and when I inquired further about this sale I was told they sold it a couple hours ago but didn’t have the decency to give us a call so we didn’t have to make the drive. They said they would give us a gas card that we’ve never received. Because I was 9 months pregnant we desperately needed another car as soon as possible so we ended up buying another vehicle from here. Big mistake. It took them days to do paperwork and when they finally dropped off the car, they left less than 1/4 tank of gas in it. More

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Dealership experience was absolutely wonderful We Dealership experience was absolutely wonderful We were greeted warmly at door Ben Pilla our salesman was extremely knowledgeable on all the cars Dealership experience was absolutely wonderful We were greeted warmly at door Ben Pilla our salesman was extremely knowledgeable on all the cars He worked with us within our budgetary constraints They truly understand that no every one can just lightly make this major purchase decision without some level of consternation he and staff were very patient and assisted us through our concerns More

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Experience was wonderful. The coffee was hot and water cold. Visit was very pleasant salesman and support staff absolutely wonderful to deal with. Looking forward to enjoying my new Honda cold. Visit was very pleasant salesman and support staff absolutely wonderful to deal with. Looking forward to enjoying my new Honda More

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