Tom Dempsey

Thanks to Ryan Daughhetee and team we got the truck we wanted at a price that worked for us! Ryan was well informed, friendly, and made the whole experience better. Would highly recommend both Ryan and th wanted at a price that worked for us! Ryan was well informed, friendly, and made the whole experience better. Would highly recommend both Ryan and the Napleton dealership. More

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AWFUL, OVERCHARGE, NO KNOWLEDGE OF VEHICLES, ZERO MAINTENANCE, LOOSE DOCUMENTS, ZERO CALLS, WAITING TIME REFUNDS MAINTENANCE, LOOSE DOCUMENTS, ZERO CALLS, WAITING TIME REFUNDS More

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We purchased a new car from them last February and recently went there for an oil change. The service experience was great. The advisor, Colin, was professional, knowledgeable, and friendly. The custo recently went there for an oil change. The service experience was great. The advisor, Colin, was professional, knowledgeable, and friendly. The customer lounge has ample seating and they offer complimentary coffee/water. They also gave a car wash coupon to a nice facility. it was a pleasant experience. Highly recommended. More

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BEWARE - I bought a 2022 Volkswagen Jetta on 04/03/2025. I asked for GAP insurance, extended warranty and to have the total of my sales tax added into my auto loan. The car was advertised for the selling I asked for GAP insurance, extended warranty and to have the total of my sales tax added into my auto loan. The car was advertised for the selling price of $17,840. They sold the car to me for $18,089. The difference is $249.00. $249 is the price of the non-negotiable wheel locks option that they could not remove from the price of the car. When I inquired about the key for the wheel locks, they didn't even have it. So, they said they would reimburse me. Well since they raised the price of the car to $18089 then they would mean they did not reimburse me. I'm still paying for their mistake of selling me something they did not have. Also, something called "LUXCARE" was applied for $915, this was also non-negotiable and could not be removed. I know this is the scam they run because I didn't have a down payment, and they have to make a profit. I did have good enough credit to get a 5.99% interest rate. I asked to have the sales tax added to the loan. I have had this done 10 times at 10 different dealerships. The dealership will cut me a check for the TOTAL amount of the sales tax. I take the check to the DMV, and I only have to pay $50-$100 for other fees to get my plates. So, when I receive my paperwork, I was expecting a check for around $1700 (sales tax is usually $100 per $1000). I received a check for $689. I don't what magical math they did to come up with the number. Regardless, you can't advertise for one amount and then change the price that's false advertisement. I filed a complaint with FTC and BBB. More

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Went in on June 29, was told they had to put the car threw the shop for new tires and top fluids, lie. I had to call back to finally hear if the car was even there anymore. I got a TEXT back. Go to buy threw the shop for new tires and top fluids, lie. I had to call back to finally hear if the car was even there anymore. I got a TEXT back. Go to buy it, they did fill oils, gas was at .25 of a tank, we assumed they would finish detailing while I was in finance, wrong. Waited an hour for finance, I ask one of the finance men if he knew where our paperwork was, he said nope. Well come to find out that was our finance man. I told him we have had a very bad day (our daughter locked our infant in the car while we waited) so we would love to just sign and get home our kids are drained. He taps his pen and just looks at me for like 30 seconds. THEN we finally go to leave, HE REFUSED A TEMP TAG!! So, the sameman had to go BACK to our trade in car and get our tags!! Of course that took time! Needless to say, we had a prime example of what NOT to do while we were there. We will never be back, even though we love the car we got, so far, I'll look at any other dealership before I ever look there again. More

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BEWARE OF NAPELTON HONDA! Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparenc Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparency, and I do not trust them. I would not recommend this shady place of business to anyone. Buyers’ beware! VETERAN’S DISCOUNT – My husband who served in Vietnam asked the salesperson, Camron while we were test driving it if Napleton gives a Veteran’s discount like some of the other dealerships do. He said yes, they give a $500. However, when we went inside. we were told the car was already priced good, so no veteran’s discount. This is a slap in the face to my husband and all our US veterans. INCONSIDERATE OF TIME – On our initial visit, they made us wait and wait to provide numbers to us. This was a cut and dry deal. We were paying cash; we made it clear we did not want any add-ons. We just wanted to know what the price was. We had not eaten dinner and it was late. I feel like they just wanted to wear us down (which they succeeded). Same thing when we picked up the car. Nothing was ready (even though it had been 4 days from when we put a deposit down). We just wanted to sign the papers, pay the money and leave. We were told it was being “detailed.” We said we would leave and get a sandwich, but was told it will be ready in five minutes. It wasn’t. It took over two hours total. A storm was blowing in, and I didn’t take the time to thoroughly inspect the car. That was my mistake. FUDGING NUMBERS – When we paid for the car, Dan the finance guy, said he was going to give us Xzilon for free even though we didn’t want any add-ons (that should have been our first clue something was shady). The numbers were finagled to make it look like we purchased Xzilon, but we didn’t. They also charged us $249 for wheel locks even though they come equipped with the car we purchased. This “add on” was not included anywhere in the paperwork that was provided. When I questioned this, I was told Dan was just being kind. LOL! CARGO TRAY – When we got home (an hour drive), we noticed the cargo tray was not in the back which makes for an uneven cargo storage area. I texted, sent a picture and called and was told they couldn’t find it and suggested we buy one on Amazon. After a few more days of nagging, the salesperson said he would get one from another car for us. TITLE– We asked for the title when we paid for the car. We were told by the finance person, Dan, that it would be provided when our check cleared. We called and texted several times and were given the run around about why they couldn’t give us the title and were told we would get it 30 days after the purchase. We confirmed with our local license and title company they were “blowing smoke up you know where.” Napleton either didn’t have the title, or they just were inefficient. After we threatened to stop payment on the check, someone called me and said they would get the title to us. OVERPAYMENT – They asked us to put $2,000 down on the car to hold it, but it was not deducted from the price. I asked for the money back that same day. Four days later someone finally called and then another 3 days before we received it. I am confident if I didn’t say anything, they would still have my $2,000. PAPERWORK –When we purchased the car, I asked for the paperwork that we signed that and have asked for it numerous times. It is now over a week later and I still don’t have it. LACK OF REPONSE AND CONCERN BY MANAGEMENT - I sent an email to Tom Dempsey, general manager, explaining my concerns. It is now a week later, but no response from him. More

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Brian Reuss was friendly, professional, and accomodating. I drove three almost identical CR-Vs and he was really chill. I would recommend him to anyone. Tom Dempsey took my concerns seriously and really m I drove three almost identical CR-Vs and he was really chill. I would recommend him to anyone. Tom Dempsey took my concerns seriously and really made me feel valued. More

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Was helped the second I stepped in and they found all my information right away. Friendly, helpful staff. information right away. Friendly, helpful staff. More

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Ben was wonderful. Usually I hate buying a car but he made my experience really excellent and fun. Thank you so much. Usually I hate buying a car but he made my experience really excellent and fun. Thank you so much. More

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I want to express my graditude to Ben Pilla for going above and Beyound to help me get the vehicle that would meet my needs.the whole team was very professional wounderful experince. above and Beyound to help me get the vehicle that would meet my needs.the whole team was very professional wounderful experince. More

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