Tom Coward

I brought my car to be serviced on 6/14/2024 and both Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was com Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was completed, she notified me immediately. I appreciated the fact that I did not have to wait or even make the call to find out whether or not the car was ready for pick up. Dealing with Dina was a pleasant experience. She was professional and friendly. I have dealt with Doug several times in the past, and each time it has also been a pleasure. More

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As we have come to expect, Tom Coward and the rest of the team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointmen team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointments made (Tina). The cars were serviced quickly and all additional services needed were clearly explained (Dina and Tom). We are long time customers and expect to be for a good while to come. More

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I have used Smythe Volvo since the late 90's,. The service I receive there as always super. I have also known Mr. Tom Coward about that same amount of time. He has always serviced my vehicle (a The service I receive there as always super. I have also known Mr. Tom Coward about that same amount of time. He has always serviced my vehicle (and there has been several) as it was his own. Being honest informing me what service can wait and which could not. Even living in White House Station and not Gillette, I will still bring my vehicle to Smythe Volvo. More

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The service at Smythe Volvo is outstanding! They take great care of my car and are prompt, professional, and friendly. They take great care of my car and are prompt, professional, and friendly. More

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Tom did a great job. Had a 10:15 appointment and was taken in on time. While the car was getting serviced, I was receiving texts from Tom updating me with any items tha Had a 10:15 appointment and was taken in on time. While the car was getting serviced, I was receiving texts from Tom updating me with any items that needed to be addressed and the cost. I live close to Bridgewater Volvo but choose to drive the extra time and miles to get the services done at Smythe More

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They are diligent, professional, capable, and communicative. I value their service and professionalism, and will stay with them. communicative. I value their service and professionalism, and will stay with them. More

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Smythe Volvo provided great assistance in helping me to replace my 2012 S60 T5 which had been serviced by Smythe, with a Certified 2021 S60 Momentum T5 AWD that was in excellent condition and with relative replace my 2012 S60 T5 which had been serviced by Smythe, with a Certified 2021 S60 Momentum T5 AWD that was in excellent condition and with relatively low miles. I did discuss with Tom Coward in Service options for extending the life of my 2012, but when comparing the 2021 versus the 2012, I decided to replace the 2012. Tom also assisted in installing the Sensus Navigation system in the 2021. Alon Katende provided friendly, no pressure, and knowledgeable advice on the 2021 S60 and I was very grateful for the generous trade in price that was offered for the 2012, and I paid cash for the 2021. Abood Katib in Finance discussed the extended Volvo warranty (out to 100k) along with other coverages - and I took them all! Alex Piriz was my Delivery Specialist, and he took me on a final tour of the vehicle and installed Apple Play for me. Overall, a very enjoyable experience and I'm very pleased with my new vehicle. More

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Great experience once again, Kyle is the man, always helpful, kind and always super professional, helpful, kind and always super professional, More

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Excellent service from Smythe Volvo. Many thanks to especially to Jesus Garcia and Finance Manager Abood Katib. Thank you Many thanks to especially to Jesus Garcia and Finance Manager Abood Katib. Thank you More

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Courteous, knowledgeable, kind, helpful, clear explanations, good listeners, respectful, would definitely come back here again and strongly recommend to friends! explanations, good listeners, respectful, would definitely come back here again and strongly recommend to friends! More

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