Tom Coward
Tom Coward at Smythe Volvo

Tom Coward

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
411 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

5.0

411 Reviews

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411 Reviews of Tom Coward

August 11, 2025

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Employee Rating

Kyle has been our go to car guy for years. Always knowledgeable, extremelycourteous and professional! More

by FredSaid70
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Kyle Jackson

Aug 22, 2025

Smythe Volvo responded

It’s wonderful that our team has provided knowledgeable, courteous, and professional service over the years. We truly appreciate your loyalty to Smythe Volvo Cars.

July 02, 2025

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Second to none. This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not b More

by ej2099
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 03, 2025

Smythe Volvo responded

Thank you from all of us at Smythe Volvo. It's wonderful to hear that our team excelled in providing a satisfying experience.

May 28, 2025

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I have been a customer of Smythe Volvo for over 40 years. Currently I own my fifth Volvo (and bought my daughter one a year ago). I have always received excellent service at this dealership. Today I pop More

by Ckellogg48
Recommend Dealer
Yes

Other Employees Tagged: Najee (Jay) Shabazz

May 28, 2025

Smythe Volvo responded

Thank you for your review. Our team always strives to provide helpful service and it's great to hear about your positive experience with them. We appreciate both yours and your family's continued loyalty to Smythe Volvo.

May 09, 2025

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Stacey Hopson is terrific. He made everything very easy and is great to work with More

by raagresti
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Recommend Dealer
Yes
May 10, 2025

Smythe Volvo responded

Thank you for your kind words about our team at Smythe Volvo. We're glad to hear everything went smoothly.

May 10, 2025

raagresti responded

Thanks to Smythe and your team, Stacey, Henry and Alan who were really great.

April 24, 2025

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Smythe Volvo continues to be the dealership that they have been for the past 70 years. An outstanding organization to do business with. We could not be happier with the decision that we made and all aspe More

by tomhgaff
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Recommend Dealer
Yes
Apr 24, 2025

Smythe Volvo responded

Thank you for your kind words and the positive rating. We're glad to know that you're happy with your purchase decision.

March 12, 2025

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Over the 29 years I have been a customer I can say that their staff in all departments are always pleasant and accommodating. More

by dcwalter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 04, 2025

Smythe Volvo responded

29 years, thank you for your loyalty. We are fortunate to have customers like you we view more as friends and customers.

March 11, 2025

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Professional, client focused, flexible and economically reasonable Able to explain things to me and made me feel they were trustworthy More

by blmurphy1987
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Apr 04, 2025

Smythe Volvo responded

Well said and thank you for those words. We appreciate your business.

March 06, 2025

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Kyle and his Smythe team provide yet another on parallel experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over th More

by bde5284
Recommend Dealer
Yes
Apr 21, 2025

Smythe Volvo responded

Kyle is a true professional. Thank you for this fantastic review. We hope you have many safe and happy miles in your new car.

February 25, 2025

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I got into my car and discovered I had a flat tire. The Smythe Volvo service department immediately took me in with no appointment. Wound up that I needed anew tire which was replaced at no charge sinc More

by Travler
Service Price Transparency
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Recommend Dealer
Yes
Feb 27, 2025

Smythe Volvo responded

Tom is a great person and a strong member of our service team. Thank you for taking the time to share your experience. We are glad to be able to get you back on the road so soon. We look forward to seeing you for your next schedule maintenance in the service drive.

February 18, 2025

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Employee Rating

Recently had a small service issue which some dealers would have put on a lower priority list. My service rep, Tom Coward, treated it like an important issue. Tom acted with the highest level of excellen More

by sn289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Smythe Volvo responded

Tom is a true professional and a strong member of our service team. Thank you for posting this excellent review and for your kind words.

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