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Tom Coward
Refer Me
406 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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406 Reviews of Tom Coward
March 12, 2025
Over the 29 years I have been a customer I can say that their staff in all departments are always pleasant and accommodating. their staff in all departments are always pleasant and accommodating. More
by dcwalter
Other Employees Tagged: Sean Flanagan, Doug MacAdam, Tina Dewald, Regina Krauza, Bob Cerza, Mark Terry, Abood Katib
March 11, 2025
Professional, client focused, flexible and economically reasonable Able to explain things to me and made me feel they were trustworthy reasonable Able to explain things to me and made me feel they were trustworthy More
by blmurphy1987
Other Employees Tagged: Bob Cerza, Abood Katib, Todd Colbeth, Santiago Piriz, David Mensah
March 06, 2025
Kyle and his Smythe team provide yet another on parallel experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over th experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over the last few years and we always recommend Kyle to family and friends! More
by bde5284
Other Employees Tagged: Doug MacAdam, Tina Dewald, Kyle Jackson, Abood Katib, Todd Colbeth, Adam Steinberg
February 25, 2025
I got into my car and discovered I had a flat tire. The Smythe Volvo service department immediately took me in with no appointment. Wound up that I needed anew tire which was replaced at no charge sinc The Smythe Volvo service department immediately took me in with no appointment. Wound up that I needed anew tire which was replaced at no charge since the car was less than a year old. Tom Coward worked with me through the process. He was friendly, informative and attentive. His professionalism and that of the entire department was refreshing. My car was delivered well within a reasonable time and I was able to continue on with my day. More
by Travler
February 18, 2025
Recently had a small service issue which some dealers would have put on a lower priority list. My service rep, Tom Coward, treated it like an important issue. Tom acted with the highest level of excellen would have put on a lower priority list. My service rep, Tom Coward, treated it like an important issue. Tom acted with the highest level of excellence and kept me informed throughout the visit and resolution of the issue. Thank you Tom! More
by sn289
December 30, 2024
Great service experience! Jessica was attentive and communicative throughout the process, and was a pleasure to work with! Jessica was attentive and communicative throughout the process, and was a pleasure to work with! More
by Cgreed87
Other Employees Tagged: Jessica Hermida
December 06, 2024
I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as long as I can remember and really represents the absolute best of Smythe - he is professional and thoughtful, always working to make our service experiences as easy and hassle free as possible. Thank you, Tom! More
by amycummings10
November 30, 2024
Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has been a great experience! From giving the correct answers to my questions, to expediting my requests, and making sure I am fully informed of any and all service recommendations and charges that come with them. More
by GCReviews
Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, Jessica Hermida , Deborah Amherst
September 20, 2024
Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks for all the help over the years :) More
by jdeangel28
Other Employees Tagged: Doug MacAdam , Tom Coward & Doug MacAdam
September 18, 2024
This is our 7th Volvo we have purchased in 17 years from Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no reason to go anywhere else. More
by linda.m.barnes29
Other Employees Tagged: Doug MacAdam, Kyle Jackson, Billy Shannon, Santiago Piriz , Alex Piriz, Dina Thomson
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