Tom Coward
Tom Coward at Smythe Volvo
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Tom Coward

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
400 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

400 Reviews

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400 Reviews of Tom Coward

December 06, 2024

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I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon More

by amycummings10
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Smythe Volvo responded

Thank you for taking the time to post these kind words about Tom. He’s a terrific person and a very important part of our service team. We appreciate you coming back through the years.

November 30, 2024

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Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee More

by GCReviews
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Smythe Volvo responded

Wow, 14 years of loyalty. We are fortunate to have customers like you. Jessica is a great member of our team and thank you for taking the time to share these kind words.

September 20, 2024

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Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f More

by jdeangel28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Tom Coward & Doug MacAdam

Sep 28, 2024

Smythe Volvo responded

We are fortunate to have the knowledge and experience of Tom and Doug for the last few decades. They are great people and true professionals. Thank you for this wonderful review.

September 18, 2024

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This is our 7th Volvo we have purchased in 17 years from Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no More

by linda.m.barnes29
Sales Price Transparency
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Recommend Dealer
Yes
Sep 28, 2024

Smythe Volvo responded

We are so fortunate to have customers like you who feel more like family than customers. Thank you for taking the time out of your day to post these kind words and thank you for your business.

August 03, 2024

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This dealership is very professional. They treat you with respect and are extremely courteous and helpful to make sure you are happy with the deal. More

by ronnieb
Recommend Dealer
Yes
Sep 13, 2024

Smythe Volvo responded

This is an awesome review. Thank you for taking the time to share your experience and thank you for your kind words.

July 23, 2024

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Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im More

by johnwauters
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 23, 2024

Smythe Volvo responded

Thank you for this fantastic review of our service department. We are fortunate to have a customer like you.

July 01, 2024

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Employee Rating

All staff members were courteous, attentive and responsive. The sales process was respectful and ultimately, the car delivery was personalized and Jean, very patient. I would recommend this dealers More

by Senkjs
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Del Valle , Jean Delva

Jul 23, 2024

Smythe Volvo responded

Great review! Your experience is one we strike to provide to all of our customers. Thank you for choosing Smythe Volvo .

June 26, 2024

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Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w More

by Joyce L. Martinsen
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Wonderful review! Tom is the epitome of excellent service. We are fortunate to have him on our team and we are fortunate to have customers like you.

June 21, 2024

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I brought my car to be serviced on 6/14/2024 and both Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was com More

by renee44
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Thank you for posting this five star review about our service department, Dina and Doug. We are fortunate to have such a strong team and service and to have great customers like you.

June 17, 2024

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As we have come to expect, Tom Coward and the rest of the team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointmen More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Your time is important to us. It’s my Volvo. We focus on continually improving our process to make sure we respect that. Tom Coward is a master at this. Thank you for taking my time out of your day to post this excellent review about Tom Coward, Tina and our service team.

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