Tom Coward
Tom Coward at Smythe Volvo
Refer Me

Tom Coward

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

Contact Me
5.0
407 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

5.0

407 Reviews

Write a Review

407 Reviews of Tom Coward

April 24, 2025

Dealership Rating
Employee Rating

Smythe Volvo continues to be the dealership that they have been for the past 70 years. An outstanding organization to do business with. We could not be happier with the decision that we made and all aspe More

by tomhgaff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2025

Smythe Volvo responded

Thank you for your kind words and the positive rating. We're glad to know that you're happy with your purchase decision.

March 12, 2025

Dealership Rating
Employee Rating

Over the 29 years I have been a customer I can say that their staff in all departments are always pleasant and accommodating. More

by dcwalter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 04, 2025

Smythe Volvo responded

29 years, thank you for your loyalty. We are fortunate to have customers like you we view more as friends and customers.

March 11, 2025

Dealership Rating
Employee Rating

Professional, client focused, flexible and economically reasonable Able to explain things to me and made me feel they were trustworthy More

by blmurphy1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 04, 2025

Smythe Volvo responded

Well said and thank you for those words. We appreciate your business.

March 06, 2025

Dealership Rating
Employee Rating

Kyle and his Smythe team provide yet another on parallel experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over th More

by bde5284
Recommend Dealer
Yes
Apr 21, 2025

Smythe Volvo responded

Kyle is a true professional. Thank you for this fantastic review. We hope you have many safe and happy miles in your new car.

February 25, 2025

Dealership Rating
Employee Rating

I got into my car and discovered I had a flat tire. The Smythe Volvo service department immediately took me in with no appointment. Wound up that I needed anew tire which was replaced at no charge sinc More

by Travler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Smythe Volvo responded

Tom is a great person and a strong member of our service team. Thank you for taking the time to share your experience. We are glad to be able to get you back on the road so soon. We look forward to seeing you for your next schedule maintenance in the service drive.

February 18, 2025

Dealership Rating
Employee Rating

Recently had a small service issue which some dealers would have put on a lower priority list. My service rep, Tom Coward, treated it like an important issue. Tom acted with the highest level of excellen More

by sn289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Smythe Volvo responded

Tom is a true professional and a strong member of our service team. Thank you for posting this excellent review and for your kind words.

December 30, 2024

Dealership Rating
Employee Rating

Great service experience! Jessica was attentive and communicative throughout the process, and was a pleasure to work with! More

by Cgreed87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jan 09, 2025

Smythe Volvo responded

Great review! Thank you for sharing your experience of Jessica and our service department. We appreciate your business.

December 06, 2024

Dealership Rating
Employee Rating

I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon More

by amycummings10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Smythe Volvo responded

Thank you for taking the time to post these kind words about Tom. He’s a terrific person and a very important part of our service team. We appreciate you coming back through the years.

November 30, 2024

Dealership Rating
Employee Rating

Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee More

by GCReviews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Smythe Volvo responded

Wow, 14 years of loyalty. We are fortunate to have customers like you. Jessica is a great member of our team and thank you for taking the time to share these kind words.

September 20, 2024

Dealership Rating
Employee Rating

Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f More

by jdeangel28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Tom Coward & Doug MacAdam

Sep 28, 2024

Smythe Volvo responded

We are fortunate to have the knowledge and experience of Tom and Doug for the last few decades. They are great people and true professionals. Thank you for this wonderful review.

1
...

Dealership Inventory (584 Vehicles)

new 2025 Volvo XC90 car, priced at $65,555
2025 Volvo XC90
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2025 Volvo XC90 Plug-In Hybrid car, priced at $78,805
2025 Volvo XC90 Plug-In Hybrid
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
used 2025 Volvo S60 car, priced at $40,395
2025 Volvo S60
used
Platinum Grey Metallic exterior
Automatic
All-wheel Drive
used 2022 Volvo XC90 car, priced at $38,997
2022 Volvo XC90
used
Denim Blue Metallic exterior
Automatic
All-wheel Drive
used 2024 Volvo XC90 car, priced at $60,297
2024 Volvo XC90
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2025 Volvo XC90 Plug-In Hybrid car, priced at $82,405
2025 Volvo XC90 Plug-In Hybrid
new
Crystal White Pearl exterior
Automatic
All-wheel Drive