Tom Cole | Page 7

Great service ask for Sam was friendly and got me a fair price on my trade in. price on my trade in. More

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It was Very nice all around. No pressure. Just a very friendly dealership and seemed honest No pressure. Just a very friendly dealership and seemed honest More

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I dreaded going to pick up the car I ordered, expecting the typical dealership experience I have grown accustomed to at other brands. I was pleasantly surprised by how the helpful, courteous staff listened the typical dealership experience I have grown accustomed to at other brands. I was pleasantly surprised by how the helpful, courteous staff listened and there was no high pressure sales and ridiculous negotiations. I could not have asked for a better experience. More

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I dealt with a professional sales team that I found easy and efficient to work with. and efficient to work with. More

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They made the car buying experience very easy! It usually takes 2-3 trips until I make a decision. The guys at Acura Columbus had me in a new RDX in my first visit! It usually takes 2-3 trips until I make a decision. The guys at Acura Columbus had me in a new RDX in my first visit! More

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We had Sam, a great salesman that kept us informed every step of the way! step of the way! More

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Edit to Add: After the initial review acura responded on here and reached out to us personally as well. I was able to speak with Tom Cole who went out of his way to make us a very generous offer. We were ab here and reached out to us personally as well. I was able to speak with Tom Cole who went out of his way to make us a very generous offer. We were able to purchase our car from this location and had a great experience with Tom and Matt. --- I wish we had the great experience everyone else seemed to have. This location is so close to us but our bad experience led us to buy elsewhere. Sam was great in the beginning. We inquired about a discount for recent graduates and were told no such discount existed. This turned out to be inaccurate, but by the time we figured it out, it was too late. I asked if they would honor this discount since we were told inaccurate information by Sam and was told they would not honor it. I felt frustrated and lost my trust in this dealership and the process so we went elsewhere. I did appreciate the other dealership was very honest about the challenges of locating the car we wanted and did not ask for a downpayment, like this one, until they knew they could get it. I really wished it worked out with this location because it is so much closer to us than the other one. More

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Steve Ault is the best I appreciate all the attention he gave me and the patience he showed while locating the car I wanted. gave me and the patience he showed while locating the car I wanted. More

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This was the most relaxing, fun experience buying a car I’ve ever had! Antonio was very efficient, professional and accommodating. As well as all the others in the dealership! Highly recommend this place! I’ve ever had! Antonio was very efficient, professional and accommodating. As well as all the others in the dealership! Highly recommend this place! More

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I knew this was not going to be a typical purchase. I was 1300 miles away, and looking to purchase a hard to find vehicle. From the minute I reached out to the dealership to working closely with Steve I was 1300 miles away, and looking to purchase a hard to find vehicle. From the minute I reached out to the dealership to working closely with Steve, I could not have been more impressed by their professionalism and willingness to accommodate me on the non-typical sale of a USED car, nonetheless. Either Steve or Tom (GM) were in contact with me on a daily basis as I was waiting the results of a pre-purchase inspection by a third party, arranging my financing and making flight arrangements to pick up the car. As a small business owner that strives to consistently provide an uncommon level of customer service, it was refreshing to work with a dealership that shares this same belief. The team at Acura Columbus gets how customer service should look and feel. They take ownership of it, and it shows. Thanks again for the amazing experience! More

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