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Tom Caruso

Overview Reviews (79) Inventory (333)

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Tom Caruso

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Tom Caruso

Porter

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.7

79 Reviews

Overview Reviews (79) Inventory (333)

4.7

79 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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79 Reviews of Tom Caruso

October 31, 2024

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Employee Rating

I received amazing service from Selena and the service manager on every occasion I went to the dealership. My last 3 vehicles have all been Hyundai’s and I don’t see that changing in the future. Whateve manager on every occasion I went to the dealership. My last 3 vehicles have all been Hyundai’s and I don’t see that changing in the future. Whatever you pay Selena it’s not enough! More

by TBIRD1701

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Swedberg , Selena I don’t know her last name

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Nov 01, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Selena here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 26, 2024

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Employee Rating

The service center handled my warranty work quickly and they were very professional and communicative throughout the process they were very professional and communicative throughout the process More

by hilaryr.evans

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amy Rigsby, Alexander Mana, Jordan Samuels, Eric Martin Vergara, John Paddyfoot, Nha Van, David Fernandez, Sarita Alzate, Jasmine Yarwood

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Oct 27, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Hilary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 24, 2024

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Employee Rating

Very attractive, people polite nice jobs, l just want say thanks everybody for help us thanks everybody for help us More

by Lopes.woxiton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitchell Byrd, Justin Diaz, Alexander Chaplin, Justin Crouch, Craig Battinell, David Fernandez, Oscar Alicea, Telon Gumbs, Sarita Alzate

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Oct 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

October 23, 2024

Dealership Rating

Employee Rating

Going on 7 years now with a car I still love! Service dept has always been prompt with their service and fun to talk with. Upfront details and questions answered quickly upon recommendations. Hig Service dept has always been prompt with their service and fun to talk with. Upfront details and questions answered quickly upon recommendations. Highly recommend this dealership! Tom and Jasmine were a pleasure to speak with! More

by LCG

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jasmine Yarwood

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Oct 24, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

Oct 23, 2024 -

LCG responded

Hyundai of Wesley Chapel Oct 23, 2024 LCG Going on 7 years now with a car I still love! Service dept has always been prompt with their service and fun to talk with. Upfront details and questions answered quickly upon recommendations. Highly recommend this dealership! Tom and Jasmine were a pleasure to speak with!

October 16, 2024

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Employee Rating

Jasmine is always so kind so helpful and takes the necessary time needed to explain the repairs. She is an asset to WC Hyundai. Thank You Jasmine. Thank you WC Hyundai. This customer wouldn’t go any necessary time needed to explain the repairs. She is an asset to WC Hyundai. Thank You Jasmine. Thank you WC Hyundai. This customer wouldn’t go anywhere else to purchase and or for any repairs on my vehicle. Thanks. More

by SVGK7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Telon Gumbs, Jasmine Yarwood

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Oct 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

October 13, 2024

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Employee Rating

We were given misleading information about warranty and parts availability before arriving for service appointment parts availability before arriving for service appointment More

by Kathryn Mackenzie

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Other Employees Tagged: Lydia (service department scheduler)

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Oct 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

October 05, 2024

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Employee Rating

Super friendly great fast service won’t go any where else!!!!only place I’ll go else!!!!only place I’ll go More

by bdunn6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitchell Byrd, Alexander Mana, Justin Diaz, Alexander Chaplin, Justin Crouch, David Fernandez, Oscar Alicea, Telon Gumbs, Sarita Alzate

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Oct 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 03, 2024

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Employee Rating

Work was done well and explained very well. 3 hours for an oil change while I waited wasn’t the best though. 3 hours for an oil change while I waited wasn’t the best though. More

by DAWILSON0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez, Alexander Chaplin

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Oct 04, 2024 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

September 30, 2024

Dealership Rating

Employee Rating

Jasmine is awesome as always. My Kona’s horn stopped working and I was worried that my time waiting for it to be fixed would be extensive and last more than a day, but the car was My Kona’s horn stopped working and I was worried that my time waiting for it to be fixed would be extensive and last more than a day, but the car was finished within two hours. More

by Nicholas Gonzalez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Battinell, Jasmine Yarwood

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Sep 30, 2024 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Jasmine was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

September 29, 2024

Dealership Rating

Employee Rating

I was very pleased. They were all pleasant people and very nice. Your complimentary food and drinks were excellent. They were all pleasant people and very nice. Your complimentary food and drinks were excellent. More

by Idamaewilliams1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez, Mitchell Byrd, Craig Battinell, Oscar Alicea, Sarita Alzate

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Oct 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

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