Tom C.

Bought 3 cars here under three different owners and had good experiences with both sales and service until recently. Mostly new employees now since the last ownership change. Trying to get a service appoin good experiences with both sales and service until recently. Mostly new employees now since the last ownership change. Trying to get a service appointment is a farce. We tried calling, leaving a message, but no return call. We tried the online appointment system but told one time that the local dealer can't see the appointments and the next time they told us that GM puts no limits on the number of appointment for the same time so they can be overbooked. We've showed up after making online appointments only to be told they weren't aware of our confirmed appointments. We've vegetated in the waiting room far longer than necessary for simple oil changes and inspections of cars in good condition. It appears that others in the waiting room were in the same boat and equally frustrated. This happened the last three "appointments." Shortly after a muti point inspect of a 5 year old car, we had to have AAA replace the battery which should have been noticed if it was actually checked. FYI, Vision wanted almost twice what AAA charged for a new battery that was better than the original. Most of the staff we met were pleasant and helpful, but overwhelmed with more appointments than they could handle. We're at the point that we'll have to find someplace else for service if they can't get their act together. More

by RH Verified Customer Verified Customer

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Friendly, professional and efficient both throughout and after the purchase. The follow-up by the sales rep and service department was greatly appreciated. after the purchase. The follow-up by the sales rep and service department was greatly appreciated. More

by bka0 Verified Customer Verified Customer

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Best dealership ever for the purchase of my 2024 GMC CANYON! Top notch service with top notch people!! CANYON! Top notch service with top notch people!! More

by ron184667pete Verified Customer Verified Customer

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We purchased a new car that has been in their service shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They have ruined any excitement I had about having a new vehicle. The problem still has not been fixed, but they are content with telling me to deal with it as GM’s technology is just not good. More

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Very friendly and fair dealership. Very nice service and parts departments. Good variety of vehicles account GMC and Buick brands. Very nice service and parts departments. Good variety of vehicles account GMC and Buick brands. More

by cvolo Verified Customer Verified Customer

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My service manager was outstanding I have never seen anyone handle so much at once at fix ever issue professionally He deserves a raise or a promotion for his excellent skills and customer service H anyone handle so much at once at fix ever issue professionally He deserves a raise or a promotion for his excellent skills and customer service His name was ray thank you very much More

by XOSUMPI Verified Customer Verified Customer

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Everyone was super helpful and I would recommend my friends and family to purchase a car from them! friends and family to purchase a car from them! More

by cbergs Verified Customer Verified Customer

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I always have the best experience at the Vision Buick GMC dealership. Customer service is the best! dealership. Customer service is the best! More

by beds_maze0z Verified Customer Verified Customer

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Very friendly, kept us informed during this process. Comfortable waiting area. Clean beverage area!Thank you! Comfortable waiting area. Clean beverage area!Thank you! More

by bmaniace Verified Customer Verified Customer

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My sales rep Cam was very patient and did a great job. Followed up with excellent customer service from the service department. Glad I made my decision to purchase my new 2024 GMC Acadia Elevation. V Followed up with excellent customer service from the service department. Glad I made my decision to purchase my new 2024 GMC Acadia Elevation. Very happy with Vision Buick GMC! More

by robp1232002 Verified Customer Verified Customer

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