Tom Beedy | Page 2

Very good leadership and sales team, as well as services at this location. I am a returning customer. Thank you. at this location. I am a returning customer. Thank you. More

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Fantastic customer focus! !! Great dealership!! Best car buying experience in my lifetime! Thank you very much! !! Great dealership!! Best car buying experience in my lifetime! Thank you very much! More

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Larry Bain was very helpful with my purchase of a 2021 Highlander. He has offered his assistance with questions/problems I may have regarding the features, etc. of the Highlander. Highlander. He has offered his assistance with questions/problems I may have regarding the features, etc. of the Highlander. More

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Kavue is an excellent wonderful sales man to work with . Maple wood toyota unbelievable great Maple wood toyota unbelievable great More

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Worst Customer Service I have ever received in my life The people at Maplewood Toyota are extraordinary unhelpful and treat their customers with absolute contempt, it's like once you buy the car, they've g The people at Maplewood Toyota are extraordinary unhelpful and treat their customers with absolute contempt, it's like once you buy the car, they've got your money and no longer care enough to even pick up the phone and answer a simple question. They're a group who's incompetence is matched only by their spite towards their customers. I would never recommend Maplewood Toyota to anyone. If you're even thinking about going there, don't. Try any other Toyota Dealership and you'll be ten times happier. I had attempted to do a lease buy-out in November 2019, but was unable to obtain the assistance of Maplewood Toyota's Finance Department. At that time, I found it nearly impossible to get anyone from Finance on the phone. If you call the Maplewood Toyota general number for sales or service, and ask for Finance, you get transferred to another person. At that point, I request to speak to someone in finance, and I am placed on hold. No one from Finance ever picks up the phone, though other departments pick up the phone every few minutes to ask what I need, and I request to speak to someone in finance, only to be placed back on hold. This goes on forever. Today I was on hold for 28 minutes and never was able to speak to someone in Finance, and the only way I could get anyone from Finance on the phone last fall was to contact a Manager and request they put me in touch with someone in that mysterious department. This was the worst customer service I have ever had. I would think the role of the deanship is to assist customers in buying out their lease, but apparently since I am not borrowing from Toyota Finance, I am not important enough to get any assistance from Maplewood Toyota. Since my terrible service experience with attempting the lease buy out in November, and a repeat of the inability to get anyone at Maplewood Toyota to pick up the phone, I have been getting my vehicle serviced at another Toyota Dealership who's Customer Service has been consistently excellent. I contacted them today after the endless hold with Maplewood Toyota and was immediately able to get assistance with my lease buy out from their finance department. Maplewood Toyota should be shut down and driven out of business as soon as possible. Go anywhere else, but you'll be sorry if you make the mistake of working with these clowns. More

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