Tom Albers
Tom Albers at Honda of Ames
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Tom Albers

Parts Manager

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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4.2
20 Reviews
4.2

20 Reviews

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20 Reviews of Tom Albers

September 28, 2023

Dealership Rating
Employee Rating

Good experience and answered questions i had even with the bumper to bumper warrent. Thank you More

by Chandra.thompson36
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 28, 2023

Honda of Ames responded

Chandra, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

September 15, 2023

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Employee Rating

Great service writers providing timely service and only having the technicians doing repairs that are actually needed. Complimentary inspections while giving suggestions on future recommendations on repai More

by HOWLETT364
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 16, 2023

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 08, 2023

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Since my first Honda back when I was looking in the late 80s, the Honda dealership was in a building that was Montgomery Wards I believe. This was on the East side of South Duff. Let me jump forward, I'm no More

by Steven R Alt
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 10, 2023

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 04, 2023

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Clear pricing; always explain and ask for approval prior to performing service. They'll offer to do the easy repairs for you at a premium; this leaves it up to you if you want to spend $$$ on wipers, air fi More

by elbrincks
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 05, 2023

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

August 03, 2023

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Mel and the service people are top notch. Communicate well. Give you reasonable suggestions. Very helpful More

by Jim N
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

Aug 04, 2023

Honda of Ames responded

Jim, Thank you for the kind words for our service department! We look forward to sharing your compliments with Mel and our team and don't hesitate to let us know if we can be of further assistance.

July 28, 2023

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They are liers. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. More

by DWIGHTCORBIN1
Service Price Transparency
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Recommend Dealer
No
Aug 01, 2023

Honda of Ames responded

Dwight, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 30, 2023

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Employee Rating

I have always felt like I'm part of the family at Honda of Ames. They take very good care of their customers. More

by DLEKWA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Kyle Clark

Jun 30, 2023

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 15, 2023

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Employee Rating

I bought a vehicle from them and they lied to me. They refuse to fix a problem that I spoke with them about before their warranty was up.i will never buy from them again their service department is a More

by Annkeith40
Service Price Transparency
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Service Communication
Recommend Dealer
No
Jun 18, 2023

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Ann, and hopefully, we can get to the bottom of this.

May 07, 2023

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Employee Rating

The service was really good and the service people was friendly as well. A good place to go to. More

by DGOSTELE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 07, 2023

Honda of Ames responded

Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

April 04, 2023

Dealership Rating
Employee Rating

Has for many years been my dealer of choice as Mel and other service members have provided skilled and friendly services. More

by WSSTID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2023

Honda of Ames responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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