Todd Young

This experience was what I would expect as standard service. The type of experience I should have received without having to be frustrated by the lack of care and respect from your Service team. I can service. The type of experience I should have received without having to be frustrated by the lack of care and respect from your Service team. I can assure you that we will not be purchasing any more vehicles from your business. Once the VIP program runs out on the vehicles, we will have them serviced elsewhere. This isn't the first time we have had an issue. When it comes to service, you need help. I have given you more than 3 years to earn my trust. I am sorry that you haven't succeeded. More

by joey.hillebert Verified Customer Verified Customer

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Over the years I purchased many vehicles at Klick/Lewis and always had great service. No problems or complaints. and always had great service. No problems or complaints. More

by kburky6 Verified Customer Verified Customer

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What a great team! Really appreciate their help and ability to get the planned service done efficiently. Really appreciate their help and ability to get the planned service done efficiently. More

by rbargercpa Verified Customer Verified Customer

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I always have a good experience at this dealership. Work was completed in a timely manner. Work was completed in a timely manner. More

by jcascarino Verified Customer Verified Customer

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Very efficient and friendly. Got the work done quickly and kept me informed along the way Got the work done quickly and kept me informed along the way More

by jdooley925 Verified Customer Verified Customer

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The dealership is good. It is terrible the system they have to use to get parts for a new car. It is terrible the system they have to use to get parts for a new car. More

by dseltzer0 Verified Customer Verified Customer

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BMW was not fully ready when picked up & missing side window upright metal piece & weatherstripping , so you can hear air & wind when driving + looks like someone tried to break into it from the gouge ma window upright metal piece & weatherstripping , so you can hear air & wind when driving + looks like someone tried to break into it from the gouge marks on the piece needing replaced! Big scratch on windshield, missing one chrome tailpipe til. Returned multiple times & each time they had the part wrong or no weather at all! Wasted my time 3 times now, and still waiting on back-ordered weatherstripping. Sales kid was not that great on communication, but service mgr Todd was excellent. Not a great experience & still ongoing…!!! More

by scmwake Verified Customer Verified Customer

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First, my vehicle was not serviced when it was scheduled to be serviced. This caused delays in it being ready for pick up. Second, communication was poor. An email was sent to an address that has not b to be serviced. This caused delays in it being ready for pick up. Second, communication was poor. An email was sent to an address that has not been in effect for years. I called to check on the status late in the day because I had not heard from them. I gave them the correct email and asked them to communicate using my cellphone. Arrangements were made to complete the needed repairs for inspection and I was told the car would be ready the following day. Again, I waited until the end of the day without hearing from them. I left to do errands about 4:30, they called my home phone about 10 minutes later. I called them from my cellphone about 10 minutes after that since I hadn’t heard from them. The response was they were finishing the paperwork work, but it was now too late to pick up the car because they were closing. On Saturday, when I picked it up and raised these concerns, I was told Todd would call me on Monday afternoon after I got home from work. Again, I did not receive a call today. Klick Lewis’ motto on their radio ads is “Trust is earned”. At this moment, I am feeling like that communication and therefore, customer service is unreliable. More

by jfausey16 Verified Customer Verified Customer

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The dealership goes above and beyond to help their customers. Work was completed as promised. customers. Work was completed as promised. More

by MGIORDANO3 Verified Customer Verified Customer

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When the purchase was about to happen they had great communication. Up till it came time for financing. I told them I only wanted to request two specific banks and they did not listen. After the sale I communication. Up till it came time for financing. I told them I only wanted to request two specific banks and they did not listen. After the sale I had issues. The service department never returned my calls and after they fixed the vehicle I still had the same issues. Reached out to my salesman and was told he’d take care of it. No response yet. This is the second time this has happened after purchasing 2 separate vehicles from them. More

by amorris113078 Verified Customer Verified Customer

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