Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Todd Thoma
Todd Thoma at Brown's West Branch Ford, LLC

Todd Thoma

Service Advisor

Brown's West Branch Ford, LLC

305 Tidewater Drive
West Branch, IA 52358

Contact Me
5.0
23 Reviews
5.0

23 Reviews

Write a Review

23 Reviews of Todd Thoma

October 30, 2026

Dealership Rating
Employee Rating

The staff was the best, took care of us and our dog while working on the car. More

by BLUEBELLY63
Recommend Dealer
Yes

Other Employees Tagged: Matt Shawver, Josh Kempf, Jessica Hudson

Print

October 29, 2026

Dealership Rating
Employee Rating

Buying a truck from was easy with no pressure from the sales personal. Dylan was very easy to work with and very accommiodating. Very helpful with all the paper work. Very friendly laided back atmospher More

by vince.ottaway
Recommend Dealer
Yes

Other Employees Tagged: Dylan Deshler

Print

October 27, 2026

Dealership Rating
Employee Rating

I had great service, very friendly and prompt. I called and was able to get in the same day. More

by ian-law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 29, 2026

Brown's West Branch Ford, LLC responded

Same-day appointments aren't always possible, but we're happy we could make it happen for you! Thanks for the kind words about your visit and for recognizing the friendly service. We appreciate you bringing your Ford to us and hope to see you again!

October 26, 2026

Dealership Rating
Employee Rating

Good experience in a brand-new facility. Very nice building and the upgrade was needed for customers! More

by carol-seaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Print
Oct 29, 2026

Brown's West Branch Ford, LLC responded

Carol, we couldn't be happier to have the new facility open and welcoming customers! It's a big investment in the future of Brown's West Branch, and we wanted the improvements to make a real difference for the people who visit us. Thanks for sharing your thoughts and for trusting us with your Ford. We're glad you enjoyed the experience!

October 23, 2026

Dealership Rating
Employee Rating

Brown's West Branch Ford had an impressive team of employees in every aspect of the service visit. Very good at communicating what I needed to know and wonderful personalities all around. More

by lindaslovik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Print
Oct 26, 2026

Brown's West Branch Ford, LLC responded

Linda, there's nothing better than hearing that the people made such a positive impression. We want you to feel comfortable, informed, and genuinely welcomed whenever you visit. Thanks for recognizing the care and personality Todd, Jessica, and everyone bring to their work. We're happy to have earned your confidence!

October 22, 2026

Dealership Rating
Employee Rating

We appreciate the good professional service and checking what else was needed/Great job everyone More

by DOLORESLEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Print
Oct 26, 2026

Brown's West Branch Ford, LLC responded

Dolores, we appreciate you recognizing the extra attention to your vehicle. Thanks for the kind words and for trusting us with your Ford!

October 17, 2026

Dealership Rating
Employee Rating

They were so accommodating! Great customer service! Everyone was so friendly and helpful. Had a recall and they came and got my Bronco when it had to go back to get the work don More

by KIMBERLIEGROTE
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Print
Oct 19, 2026

Brown's West Branch Ford, LLC responded

Kimberlie, we're happy we could take the extra trip off your hands and make getting that recall completed a little easier. We know bringing a vehicle back for additional work isn't always convenient, so we appreciate the opportunity to help make it as hassle-free as possible. Thanks for the kind words and for trusting us with your Bronco!

October 17, 2026

Dealership Rating
Employee Rating

An extraordinarily responsive dealership. The sales crew is excellent, but it's the service crew that keeps me returning. Todd Thoma is an excellent service writer, stayed on top of all o More

by CHIEF1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Figge, Jessica Hudson

Print
Oct 19, 2026

Brown's West Branch Ford, LLC responded

Some of those unusual vehicle issues can really put a service department to the test, and we're glad Todd and Rex were able to work through them and get your Ram back on the road. It's especially nice to hear that the communication and loaner helped make things easier along the way. We appreciate the recognition for both our sales and service departments, and thank you for continuing to put your trust in us!

October 16, 2026

Dealership Rating
Employee Rating

Pleased with the service except my tires are not aired to the manufacturers suggested air pressure. Was wondering if they were checked. More

by K_scoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 19, 2026

Brown's West Branch Ford, LLC responded

Thanks for bringing this to our attention. We're glad you were pleased with the service overall, but we certainly understand your question about the tire pressures. We would be happy to have you stop back in so we can make sure everything is where it should be. We appreciate the feedback.

October 15, 2026

Dealership Rating
Employee Rating

I called with a last-minute problem, they were able to get me in right away and quickly took care of it! Awesome service. More

by jsalemink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hudson

Print
Oct 19, 2026

Brown's West Branch Ford, LLC responded

It's never fun having a vehicle problem pop up unexpectedly, so we're happy we could get you right in and take care of it without a long wait. Thanks for counting on us when you needed a hand. We appreciate the great review!

1
2
3

Dealership Inventory (210 Vehicles)

new 2026 Ford F-150 car, priced at $69,578
2026 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$69,578
View Details
new 2026 Ford F-150 car, priced at $44,691
2026 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$44,691
View Details
used 2022 Toyota Highlander car, priced at $32,670
2022 Toyota Highlander
used
Magnetic Gray Metallic exterior
Automatic
All-wheel Drive
$32,670
View Details
used 2018 Ford F-150 car, priced at $23,170
2018 Ford F-150
used
Race Red exterior
Automatic
Four-wheel Drive
$23,170
View Details
used 2025 Ford F-150 car, priced at $58,170
2025 Ford F-150
used
White Metallic exterior
Automatic
Four-wheel Drive
$58,170
View Details
used 2023 Toyota Tundra car, priced at $39,170
2023 Toyota Tundra
used
Ice exterior
Automatic
Four-wheel Drive
$39,170
View Details
View All Inventory