Todd Pierce

The dealership is good. It is terrible the system they have to use to get parts for a new car. It is terrible the system they have to use to get parts for a new car. More

by dseltzer0 Verified Customer Verified Customer

Report | Print

First, my vehicle was not serviced when it was scheduled to be serviced. This caused delays in it being ready for pick up. Second, communication was poor. An email was sent to an address that has not b to be serviced. This caused delays in it being ready for pick up. Second, communication was poor. An email was sent to an address that has not been in effect for years. I called to check on the status late in the day because I had not heard from them. I gave them the correct email and asked them to communicate using my cellphone. Arrangements were made to complete the needed repairs for inspection and I was told the car would be ready the following day. Again, I waited until the end of the day without hearing from them. I left to do errands about 4:30, they called my home phone about 10 minutes later. I called them from my cellphone about 10 minutes after that since I hadn’t heard from them. The response was they were finishing the paperwork work, but it was now too late to pick up the car because they were closing. On Saturday, when I picked it up and raised these concerns, I was told Todd would call me on Monday afternoon after I got home from work. Again, I did not receive a call today. Klick Lewis’ motto on their radio ads is “Trust is earned”. At this moment, I am feeling like that communication and therefore, customer service is unreliable. More

by jfausey16 Verified Customer Verified Customer

Report | Print

Always happy and impressed with the service. I would recommend klick Lewis to everyone. Will always go back I would recommend klick Lewis to everyone. Will always go back More

by billyjoappler Verified Customer Verified Customer

Report | Print

Very professional, knowledgeable. Easy appointments. Very personable. Easy to get in touch with. Best service anywhere. Easy appointments. Very personable. Easy to get in touch with. Best service anywhere. More

by wkmarshall Verified Customer Verified Customer

Report | Print

Theresa Binner was awesome to work with, attention to detail, excellent communication and great customer service! detail, excellent communication and great customer service! More

by elucas911 Verified Customer Verified Customer

Report | Print

a ok service , always there to help with problems . great service , great staff and tech,s. great service , great staff and tech,s. More

by RLEONARD124 Verified Customer Verified Customer

Report | Print

Great customer service but forgot about my free oil change because the manager forgot the mention it to the staff about it but very friendly people and Great customer service change because the manager forgot the mention it to the staff about it but very friendly people and Great customer service More

by hotmike1016 Verified Customer Verified Customer

Report | Print

Absolutely the best delaerhiship experience ever. Patrick Lewis and Todd Pierece truly went out of their way to ensure my complete satisfaction in every aspect of the sale, from valuing my trade to f Patrick Lewis and Todd Pierece truly went out of their way to ensure my complete satisfaction in every aspect of the sale, from valuing my trade to fulfillling requests and special ordering and installing accessories. Both were very courteous, accommodating and very easy to work with. I have never had a more pleasant experience and feel that they are completely sincere and responsive to every customer as they were with me. This is by far the best dealership around. Anyone looking for a great deal from a reliable, trustworthy dealership should look no further than Klick-Lewis Chevrolet! More

Report | Print

Todd has shown that he is sincere and interested in the customer and not just selling the product. He is very patient with two technologically challenged "seniors". The entire staff that we have encountere customer and not just selling the product. He is very patient with two technologically challenged "seniors". The entire staff that we have encountered has been very friendly. More

Report | Print

My wife and I purchased a 2011 Chevy Cruze from Klick-Lewis on Saturday, February 19, 2011. We absolutely love the car. We had some very minor issues with the car. Let me tell you something. Klick-Lewis on Saturday, February 19, 2011. We absolutely love the car. We had some very minor issues with the car. Let me tell you something. I have never in my entire life dealt with a company that is so.....wonderful! Where do I begin? I have never gotten such good customer service from any company.....ever! Todd Pierce and Benjamin Rodriquez made me (a scruffy kind of guy), feel like the most important person in the world, like I was the President of the United States. I can't believe that the salesman, Todd Pierce, came to my home and picked me up to get my vehicle when they finished looking at it. Simply amazing! I'm dead serious. You guys are great. Thank you for making me so happy that I chose your dealership! I will never forget. P.S. My wife loves the T-shirt! Thank you! More

Report | Print