Todd Navarrete

my experience was very good and a little bad. the service was very good...however the two service tech's did not have a very good handle on what they told me. cam was very good and helpful... b the service was very good...however the two service tech's did not have a very good handle on what they told me. cam was very good and helpful... but he told me my car repair would take 3days....my spark plugs would cost about $20 each....he also said that my warranty did not include rental car allowance...it did ... and then i didn't need it because kyle said my repairs would be a day or a day and a half.... i told him that i really didn't need a rental car then and that is when he told me he would have someone drive me home... he should have told me this sooner..... also, i kept getting texts from someone (i think kyle) that were going to the wrong person. he had me mixed up with someone else... i got a text that my car was ready.... the shuttle car picked up....(i didn't know that service was available and was going to get an Uber... glad i didn't) when i got to the dealership, kyle told me it would be a half hour.... so i waited.... he came to the waiting room to get me and when i showed him the text, he had me confused with another customer. my car was done so i waited for nothing.....he was very apologetic ....... but also the cost of the spark plugs were almost twice what i was told. kyle fixed that too! with all that said, i will absolutely come back to bettenhause for work and if i buy another car.. More

by kat-bobmaxwell Verified Customer Verified Customer

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Came in for an oil change on a Saturday afternoon (4/12) and the staff was available to help get me set up immediately. I was given the option to add a tire rotation. I passed this time. No hard sell - r and the staff was available to help get me set up immediately. I was given the option to add a tire rotation. I passed this time. No hard sell - refreshing! It was quick, shorter than the quoted hour timeline. It feels good to go to Bettenhausen. To know the experts are working on my car (even for an oil change) is comforting. More

by wbruin2 Verified Customer Verified Customer

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Excellent work friendly people fast service bravo oil change and tire rotation under 1 hour change and tire rotation under 1 hour More

by kiremk Verified Customer Verified Customer

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Nice and friendly but still professional. Very informative while waiting for work to be done Very informative while waiting for work to be done More

by cindy_moran Verified Customer Verified Customer

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Wait time was little faster than what was stated and they were busy so that’s good were busy so that’s good More

by jim.zetti Verified Customer Verified Customer

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The staff was pleasant and amazing at keeping me informed regarding the status of vehicle repairs. I was really impressed with Dean and the service team!! regarding the status of vehicle repairs. I was really impressed with Dean and the service team!! More

by slthrowkoc Verified Customer Verified Customer

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Great job did a update I didn’t know I had service wrighter was very nice wrighter was very nice More

by mr.lbass Verified Customer Verified Customer

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The service was excellent. no additional comments. friendly staff. great waiting room for customers. good job no additional comments. friendly staff. great waiting room for customers. good job More

by cebanks1@aol.com Verified Customer Verified Customer

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Easy to work with and really close to work. Great new location hopefully they find success here. Great new location hopefully they find success here. More

by SM Verified Customer Verified Customer

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Customer service was wonderful, I would definitely return if I'm in need of more service. if I'm in need of more service. More

by snowee52 Verified Customer Verified Customer

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