Todd Navarrete

I want to recognize the team at Bettenhausen, Tinley Park, for how they ultimately handled a complex service issue with my Jeep Grand Cherokee L. The situation involved a challenging diagnostic proce Park, for how they ultimately handled a complex service issue with my Jeep Grand Cherokee L. The situation involved a challenging diagnostic process that required coordination with corporate engineering and took longer than expected. What truly stood out, however, was how dealership leadership stepped in, took the time to fully review the situation, listened to my concerns, and ensured the matter was resolved fairly and professionally. Danny and the management team demonstrated a high level of accountability and customer focus. Communication was clear, the issue was prioritized, and the team followed through on everything we discussed. In the end, the vehicle was properly addressed and the experience was handled the right way. Delays & unforeseen issues can happen in any service environment; what matters is how a business responds. Bettenhausen showed integrity, ownership, and a genuine commitment to doing the right thing, which is what earns trust and long-term loyalty. I would confidently recommend their service department and would not hesitate to return. More

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