Todd Morrison
Todd Morrison at Napleton Downtown Chevrolet Buick GMC

Todd Morrison | Page 5

Service Advisor

Napleton Downtown Chevrolet Buick GMC

2720 S Michigan Ave
Chicago, IL 60616

4.7
73 Reviews
4.7

73 Reviews

Write a Review

Dealership Experience

1 yr, 9 mos

Industry Experience

27 yrs, 3 mos

73 Reviews of Todd Morrison

September 23, 2025

Dealership Rating
Employee Rating

I’ve been going to the same dealership for 20 years $2700 later problem still remains😡 More

by curtiscarey062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 23, 2025

Napleton Downtown Chevrolet Buick GMC responded

It's hard to see that you weren't satisfied with your experience, Curtis. We strive to provide 5-star service and care to our customers and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out directly to chicagofeedback@napleton.autos. - Napleton Downtown Chicago

September 10, 2025

Dealership Rating
Employee Rating

Todd was very informative and courteous He gave me options to plan my service. Thanks More

by leoajones1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Napleton Downtown Chevrolet Buick GMC responded

Todd will appreciate the kudos! Thanks for sharing your experience working with our top-notch team at Napleton Downtown Buick GMC.

September 09, 2025

Dealership Rating
Employee Rating

I being coming her for at least 10 years , customer service is always top notch, The place is always clean. More

by peacehelperfriend@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for being a loyal customer for a decade! We're happy that our customer service and clean environment stand out to you. We truly value your support, and we look forward to serving you again here at Napleton Downtown Buick GMC. Safe travels!

September 08, 2025

Dealership Rating
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Nice dealership with professional sales and service personnel. My service advisor Mike was knowledgeable and the waiting area was accommodating. Thank you for the service. More

by BChuck22
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're so happy to hear you had a great experience with Mike and our team here at Napleton Downtown Buick GMC Service Center! We hope to serve you again in the future.

September 05, 2025

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Employee Rating

Todd was a prompt and professional service advisor. His communication skills are pleasing and he got the shop done in a timely fashion. My car needed major work and he properly explained everything and More

by sharisseword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for recommending Todd and our team, Sharisse! We are glad to hear that everything was handled with care from start to finish here at Napleton Downtown Buick GMC. Safe travels ahead!

August 31, 2025

Dealership Rating
Employee Rating

My service tech Todd was very good and relay to me all the things that my truck needed and I appreciate that and they took care of it and I’m pleased with Napleton More

by benawillis6952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Napleton Downtown Chevrolet Buick GMC responded

Hi! We're so happy to hear Todd took such great care of you and your truck. Thank you for choosing Napleton Downtown Buick GMC and for sharing your support.

August 27, 2025

Dealership Rating
Employee Rating

Courteous, knowledgeable personnel. Keeps customers informed on progress of repairs and provides explanation of problems and costs. Comfortable waiting area. More

by canoli05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Napleton Downtown Chevrolet Buick GMC responded

We’re pleased to learn about your positive experience with our team. Thank you for choosing Napleton Downtown Buick GMC—safe travels ahead!

August 22, 2025

Dealership Rating
Employee Rating

I received great customer service support from Todd. My Mechanic serviced my vehicle in a timely manner. More

by Syn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Todd! We’ll be sure to pass along your kind words. We hope to serve you again at Napleton Downtown Buick GMC!

August 13, 2025

Dealership Rating
Employee Rating

My service was quick and they went above and beyond. I saved alot of money and everyone was polite and helpful. The whole experience was pleasant and I would highly recommend it. More

by katinezmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're so glad to hear about your excellent experience at Napleton Downtown Buick GMC! It's great to know you were well taken care of by our team. Thanks for the recommendation!

August 13, 2025

Dealership Rating
Employee Rating

Todd Morrison provided best in class service. He understood our situation and did everything necessary to complete the job. Todd is an exceptional asset to the dealership. More

by jerrysz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Todd! We agree, he is outstanding. Your feedback means a lot to us. We hope to see you again at Napleton Downtown Buick GMC!

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