Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns | Page 6

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.9
114 Reviews
4.9

114 Reviews

Write a Review

114 Reviews of Todd Kerns

March 18, 2024

Dealership Rating
Employee Rating

Tri state nissan help me out whin wife was in a bad accident did not up carge on car, whin other dealers ship,s was I've got 5 car,s there always was a good experience More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano , Mike Brown, Angel Payne, Josh Stogdale

Mar 25, 2024

Tri State Nissan responded

Thank you for sharing your experience with us, Mark! We're glad we could assist you during a difficult time and provide the support you needed. Our team is always here to help, and we appreciate your loyalty and trust in us. If there's anything else we can do for you, please don't hesitate to reach out.

March 02, 2024

Dealership Rating
Employee Rating

Martin was great to work with. Great customer service as always from Tri-State Nissan. We’ve bought all of our vehicles there and all service work completed there for over 15 years More

by chris-shimp
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Josh Stogdale

Mar 04, 2024

Tri State Nissan responded

Thank you for your loyalty to Tri-State Nissan! We're delighted to hear that Martin provided you with excellent customer service, as always. It's fantastic to have been your dealership of choice for over 15 years, and we truly appreciate your continued trust and support. We look forward to serving you and your family for many more years to come!

February 29, 2024

Dealership Rating
Employee Rating

Always courteous and knowledgeable, always willing to take care of any issues. 6:00 am service appointments are very convenient for me. More

by GFSRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 29, 2024

Tri State Nissan responded

We're thrilled to hear about your positive experience with our service team! At Tri-State Nissan, we strive to provide convenient and reliable service to all our valued customers, and we're delighted that our early morning appointments work well for you. Thank you for choosing us for your automotive needs, and we look forward to continuing to exceed your expectations in the future!

February 28, 2024

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Employee Rating

I came in for inspection and was well pleased and taken care of and serviced More

by DDRAKE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman

Feb 28, 2024

Tri State Nissan responded

We're delighted to hear about your positive experience with us! Providing top-notch service and care is always our priority, and we're thrilled that you were pleased with your inspection and service. Thank you for choosing Tri-State Nissan, and we look forward to serving you again in the future!

February 27, 2024

Dealership Rating
Employee Rating

Informative, courtesy well mannered, thank you for the good service and coupons. The early hours work perfect More

by REYNOLDS418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2024

Tri State Nissan responded

We're thrilled to hear about your positive experience! Our team at Tri-State Nissan is dedicated to providing informative and courteous service, and we're delighted that our early hours and coupons have added value to your visit. Thank you for choosing us, and we look forward to serving you again in the future!

February 23, 2024

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Employee Rating

Got tow truck quickly and got us to our appointment and back and got right to work on my vehicle More

by davejudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

Feb 28, 2024

Tri State Nissan responded

We're delighted to have been able to assist you promptly and efficiently! At Tri-State Nissan, ensuring our customers' convenience and satisfaction is always our top priority. We're here to keep you moving smoothly on the road ahead!

February 15, 2024

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Employee Rating

They are honest and they do great work bi trust them to keep my Toyota running well More

by FRANLIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Josh Stogdale

Feb 17, 2024

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

February 12, 2024

Dealership Rating
Employee Rating

I was sure that I had blown the engine in my Nissan Juke. I couldn't believe my ears when Todd said they could fix it in a couple of hours. These guys are awesome!!! More

by jcox23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Tri State Nissan responded

Hello Tri-State Nissan Customer, We are so pleased to hear that our on your most recent service visit that our team of Service Advisors are continuing daily to go above and beyond to make sure customer satisfaction ranks #1 everyday. Every person who enters our doors deserves the best and will have our full attention when describing their vehicles service needs. We understand everyone's time is valuable our team strives to continue to do their best in maintaining every one's specific car needs. It means a lot to us that you have taken the time to let our dealership and other's know how well our team is doing and that all of their hard work is paying off. Thank you so much for your fantastic review and 5 star rating. It truly is appreciated and recognized by all. We are so thankful to have you as a Valued Nissan Customer. We hope you truly have a blessed day,

February 12, 2024

Dealership Rating
Employee Rating

They were very quick to get my car in on a Saturday which surprised me! More

by tmurphy2326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Tri State Nissan responded

We're thrilled to hear we could surprise you with our speedy Saturday service! At Tri-State Nissan, we're all about exceeding expectations and ensuring your car is in top shape. Thanks for choosing us, and we look forward to serving you again soon!

February 03, 2024

Dealership Rating
Employee Rating

Very convenient to drop off and pick up for maintenance. Staff is always very friendly More

by beegle4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Josh Stogdale

Feb 05, 2024

Tri State Nissan responded

We appreciate your feedback! Ensuring convenience and maintaining a friendly atmosphere for our customers is always our priority. Thank you for choosing us for your maintenance needs. We look forward to continuing to provide you with excellent service in the future!

Feb 07, 2024

Tri State Nissan responded

Beegle4, Thank you for taking the time to let us know how we did. We are so grateful for your review and 5 star rating. Hope you have a blessed day!

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