Todd Kerns | Page 5

Tri State Nissan responded

Thank you for your feedback. We're glad you chose Tri-State Nissan for your oil change service. We apologize for the inconvenience regarding the tire rotation. It's our goal to make each service visit as smooth and efficient as possible. We appreciate your input and will take it into consideration to improve our processes. If you need any assistance or wish to schedule a tire rotation, please don't hesitate to contact us. Thank you for your understanding, and we look forward to serving you again soon.

Tri State Nissan responded

Thank you so much for your fantastic review! We're delighted to hear that our team at Tri-State Nissan was helpful and knowledgeable, and that your service was completed as promised. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your kind words and thank you again for choosing us. If you need any further assistance, please don't hesitate to reach out. We're here to help!

Tri State Nissan responded

Thank you, C. Phillips, for your wonderful feedback! We're thrilled to hear that Todd provided you with a friendly and efficient service experience. It’s great to know that everything you requested was completed to your satisfaction and that the service was faster than expected. We appreciate your kind words and look forward to serving you again in the future. If you have any more needs or questions, don’t hesitate to reach out. Thanks again for choosing Tri-State Nissan!

Tri State Nissan responded

Thank you for your feedback. We're delighted to hear that you had a positive experience with our service staff at Tri-State Nissan. However, we're sorry to learn about your frustration with the 3% credit card fee. We understand how unexpected fees can impact your overall experience, especially with a significant service bill. Your loyalty over the past 8 years is truly valued, and we’re genuinely sorry for any inconvenience this may have caused. We’ll be sure to pass your feedback along to our management team for review. If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for bringing this to our attention, and we appreciate your continued support.

Tri State Nissan responded

Thank you for your awesome review! I'm so excited that everything went smoothly for you! I'm looking forward to the repeat visits up ahead! Have a marvelous day!

Tri State Nissan responded

Thank you for your awesome review! Caring for you is our job and goal, and we're proud of it. Have an excellent day!

Tri State Nissan responded

And we are happy with awesome customers like you! I think it's safe to say we're the fast food of vehicle service--speedy and efficient. We're happy to help you drive away with a smile, knowing you and your car are thriving. Have a wonderful day!

Tri State Nissan responded

We appreciate you sharing your feedback, BRAD87. It's disappointing to hear that the service you requested wasn't completed as expected. Your experience is important to us, and we apologize for any inconvenience caused. We'll take your comments into consideration to improve our service quality and ensure better communication in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out.

Tri State Nissan responded

Thanks, Your dedication to Tri-State Nissan speaks volumes about the exceptional service we provide. Thank you for making the trek to ensure your car receives the best care possible. Your loyalty is truly appreciated, and we are grateful Here's to many more worry-free miles on the road ahead! 🚗https://www.dealerrater.com/dp/20953/reviews?StartDate=02%2F29%2F2024&EndDate=04%2F29%2F2024&ReviewSource=All&Filter=AllReviews&ReviewResponseStatus=NoResponseEntered&SearchTerm=#💨

Tri State Nissan responded

We appreciate your feedback and apologize for the oversight with your inspection. Rest assured, we take your concerns seriously and will address them with our team to ensure a smoother experience in the future. Please feel free to reach out directly if you have any further questions or concerns. We value your business and hope to make things right.