Todd Feuerhaken | Page 4

I have been dealing with autohaus for over 30 years. This is a first class operation, very knowledgeable and extremely personable staff wirh super service. This is a first class operation, very knowledgeable and extremely personable staff wirh super service. More

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I prefer this dealership over the other one where they treat you like “why are you here and how did you get here.” Everyone is nice and professional. I like that they team you up with the same service a treat you like “why are you here and how did you get here.” Everyone is nice and professional. I like that they team you up with the same service advisor every time. The receptionist ALWAYS greets with a smile and a warm welcome. At the other place when you walk in, they just glare at you. Techs are always on point. I love the video and text updates. Been here a few times. Never had an unpleasant experience. Todd compromised with me on a service when he 100% did not have to, but he did. That made me a lifetime customer. I’m almost ready to purchase my next one! The ladies at the payment center are also very pleasant to deal with and I think they quietly and professionally feel your “pain” of paying $85 for windshield wipers! Lol. But hey when you drive an Ultimate Driving Machine, you gotta pay the cost to be a Boss! More

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Wow! Outstanding service and communication! They provided excellent service, keeping me informed during the entire process via text and email. They even Outstanding service and communication! They provided excellent service, keeping me informed during the entire process via text and email. They even sent a video explaining everything they did. Everyone was very courteous and answered all my questions. Highly recommend them! More

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Very prompt and effecient and very knowledgeable about the workings of the BMW machine!! I’m very satisfied and will be back👍👍 the workings of the BMW machine!! I’m very satisfied and will be back👍👍 More

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Great service and everyone here is kind and helpful. This location is very clean. It is a pleasure to bring my vehicle here. This location is very clean. It is a pleasure to bring my vehicle here. More

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Great Service Great Communication, was top notch service, Todd the Service Manager was The Best, I must say this dealership cares. Todd the Service Manager was The Best, I must say this dealership cares. More

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I recently brought my M4 in for an oil change and inspection at Autohaus BMW of Maplewood, MO, and once again, the experience was outstanding. The team was professional, courteous, and extremely thor inspection at Autohaus BMW of Maplewood, MO, and once again, the experience was outstanding. The team was professional, courteous, and extremely thorough. They were fair with the pricing and transparent throughout the process. One touch I really appreciated was the excellent video they sent me at the end of the visit, which summarized the work performed and included a clear visual inspection of the underbody of the car. It was informative, detailed, and reflected the care and pride they take in their work. Over the years, Autohaus has consistently demonstrated strong ethics in servicing our family’s two BMWs. Their honesty, attention to detail, and genuine care for their customers have earned our trust and loyalty. These are kind, generous people who operate with integrity — a rare and valued combination. We are grateful for their excellent service and will continue to support them wholeheartedly. Ali Mian, MD Chief, Pediatric Neuroradiology Associate Professor of Radiology Barnes-Jewish Hospital / Washington University School of Medicine More

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Very efficient. Estimate of work was transparent. Nice waiting area. Very responsive. Great loaner. nice people. Estimate of work was transparent. Nice waiting area. Very responsive. Great loaner. nice people. More

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Excellent and prompt customer service with continuous updates on the status of the serviced vehicle. updates on the status of the serviced vehicle. More

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My car was in for a recall, I initially took it to another dealer on Olive but after making an appointment and dropping the car off, the dealer took 2 days and never did anything so I made an appointm another dealer on Olive but after making an appointment and dropping the car off, the dealer took 2 days and never did anything so I made an appointment with Autohaus BMW. It took a week and a half to get the appointment, I attempted to get reassurance that the procedure wouldn't take longer than what the recall suggested. Britney was my service advisor who asked if I wanted the car washed which I appreciate, because the car was already clean and I usually spend more time then the dealer so I declined. The waiting area provides suitable snacks and drinks and two separate monitors to choose programming of your liking. The bathroom was clean! I wish the gift shop had more to choose. Otherwise, my car was delivered on time as promised and the entire procedure took about an hour and 15 minutes. I was provided with a link from a text and email to watch the video on the multi-point inspection, which is very useful to see that the work was actually performed and a picture says a thousand words. I don't normally do surveys but you folks earned it, and you were all on the same sheet of music, provide exceptional service with a good attitude, Thanks Dani for the good talk and service in the gift shop as well. More

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