Todd Eckard
Todd Eckard at Koons Westminster Toyota

Todd Eckard | Page 6

Assistant Service Manager

Koons Westminster Toyota

375 Baltimore Boulevard
Westminster, MD 21157

4.9
298 Reviews
4.9

298 Reviews

Write a Review

298 Reviews of Todd Eckard

June 02, 2026

Dealership Rating
Employee Rating

Service was quick, however the diagnostic check varied from last visit which was inconsistent and confusing. More

by jschwarzmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

June 01, 2026

Dealership Rating
Employee Rating

Quick efficient. Good service get you in and out on time nice waiting area Everyone is there to help More

by ddcast1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Koons Westminster Toyota responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

May 28, 2026

Dealership Rating
Employee Rating

Over the visit was good. The onboard computer was not quite reset so we required a return to have the warning lights set back but that was quick and easy. More

by ardon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Koons Westminster Toyota responded

Thanks for the great rating! We are always happy to help!

May 28, 2026

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Employee Rating

Service was done quickly and communication was excellent. Very happy with this service department and will be back. More

by dombroskys
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 28, 2026

Koons Westminster Toyota responded

:-) Wow! Thank you for rating us so many stars!

May 26, 2026

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Everyone was very professional in doing their job. The service writer (Todd) explained what needed to be done. Excellent service. 10 out of 10 More

by wiljacxon
Service Price Transparency
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Recommend Dealer
Yes

May 25, 2026

Dealership Rating
Employee Rating

I often wonder if the dealer actually does the extra preventive maintenance. Or do they just charge the customer. And never actually do the work. No dirt or duct or wipe marks were under the hood. Oft More

by 6126.ttttpike.mopar.1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Koons Westminster Toyota responded

Thank you for bringing this concern to our attention. Please know that we take preventive maintenance seriously and always strive to provide quality service. We would be happy to discuss this with you further and address any potential issues. Thank you for your loyalty and trust in our dealership.

May 23, 2026

Dealership Rating
Employee Rating

As always Todd is pleasant to work with and goes over what is recommended for the vehicle. More

by mdyson5689
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 24, 2026

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

May 23, 2026

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Employee Rating

I don't like that I get an email outlining recommendations and I can't reply to the mail. More

by loisbittinger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2026

Koons Westminster Toyota responded

Thank you for your feedback. Our email outlining recommendations is a one-way communication to keep you up-to-date on the best options. Please feel free to contact us directly with any questions or concerns you may have.

May 22, 2026

Dealership Rating
Employee Rating

I travel to this dealership for the quality and service; it is a long distance and slightly inconvenient, but KNOWING the work will be done correctly is of utmost importance to me. More

by Polock
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JoAnne Virgilio

May 23, 2026

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

May 21, 2026

Dealership Rating
Employee Rating

great, friendly service as always. We've been going here for 20 years. Always satisfied More

by rdyche
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Koons Westminster Toyota responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

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