Todd Burns

Whatever happened to honesty and full disclosure and taking care of the customer. Do not get suckered into a warranty. I bought a 2022 Toyota Tacoma a little over a year ago. The finance person highly p taking care of the customer. Do not get suckered into a warranty. I bought a 2022 Toyota Tacoma a little over a year ago. The finance person highly pressured us to get the warranty by asking us about 5 times. I should have just walked away without purchasing a vehicle. I came in April to cancel the warranty and they took me to Chris in finance. DO NOT talk to finance. They will lose commission so they won’t really help you!! Chris filled out paperwork online and sent it in saying it would go to the lienholder and it would take a couple weeks for it to show up on our loan. I sold the truck in early July and had the lien released and noticed that it wasn’t sent to them. I came in to the dealer and spoke with finance and they acted like it was the warranty companies fault and that he was emailing them NOTHING AGAIN. I came in to Jim Norton again and my wife was with me. We talked to Vincent. He filled out the paperwork and canceled it again. This time I made sure to get the paperwork. There was a paragraph at the top that says “Please note this contract has not yet been canceled. After obtaining a quote, required documentation may be uploaded…. Another reason the warranty company hasn’t even received the cancellation. If you want to cancel you need to contact the business office manager and the warranty company which for us is iA American Warranty group. They told us that the dealer is responsible for all refunds which is another reason it is hard to cancel a warranty because it comes out of their pockets. Todd Baker is the finance director. He has yet to return a call to us. I think the strategy here is to make it as difficult as possible to cancel so they don’t have to pay you back anything. More

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Excellent sales , first class sales professional Manager, very helpful, service polite Happy with numerous experiences. at Jim Norton Toyota. Special thank to our Sales Guy Robert Blocker A+ Manager, very helpful, service polite Happy with numerous experiences. at Jim Norton Toyota. Special thank to our Sales Guy Robert Blocker A++++++++ More

by lgwayh7 Verified Customer Verified Customer

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Best service and Finance department around. Rachel in service and Todd in finance are the absolute best! Rachel in service and Todd in finance are the absolute best! More

by KBreckon Verified Customer Verified Customer

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Once the car was sold, no help afterwards. Never received any copies of my paper work, the sales person did not show me any features of the vehicle, the check was missing from my paperwork for Never received any copies of my paper work, the sales person did not show me any features of the vehicle, the check was missing from my paperwork for taxes financed into the deal. This dealership is no good More

by SCARAMBO Verified Customer Verified Customer

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The saleswoman Angela was very nice and on top of it. She had answers to all of my questions and was very helpful. The truck was in great condition and clean and she ran it through the car wash another t She had answers to all of my questions and was very helpful. The truck was in great condition and clean and she ran it through the car wash another time and made sure it had a full tank before I took it home. The financial managers were nice and mostly easy to work with, didn’t ever have to wait too ridiculously long. Great first car buying experience overall. More

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I picked up my new car on June 25. Bill was wonderful from the moment I walked in the door. Very attentive. Took the time to sit with me in the new car and explain ALL of the accessori Bill was wonderful from the moment I walked in the door. Very attentive. Took the time to sit with me in the new car and explain ALL of the accessories. Great customer service, very patient. Will buy from again! More

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My car happened to come on early and Todd took the time to call me. He then went an extra step to send me pictures of my new car after the windows had been tinted. Very nice young man. Seems to genuinely c to call me. He then went an extra step to send me pictures of my new car after the windows had been tinted. Very nice young man. Seems to genuinely care about his customers. Thank you Todd for going above and beyond! More

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Found a car perfect for me. I barely had to lift a finger. Todd Burns is a gem. Thank you for doing all the heavy lifting. I definitely will be a repeat customer. I barely had to lift a finger. Todd Burns is a gem. Thank you for doing all the heavy lifting. I definitely will be a repeat customer. More

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First off Benjamin lineback was my salesman, he was prompt and very easy to deal with! I am very thankful that I picked Jim Norton to deal with everyone was very nice and helpful choosing what was best prompt and very easy to deal with! I am very thankful that I picked Jim Norton to deal with everyone was very nice and helpful choosing what was best for ME! My over all experience was excellent but Benjamin put the icing on the cake! More

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If I could give Todd a minus rating, he would certainly deserve no less. After my son and I bought a Venza last December, Todd was involved in refunding a number of issues with the financial statement. H deserve no less. After my son and I bought a Venza last December, Todd was involved in refunding a number of issues with the financial statement. He has no ethics whatsoever and Mike, the GM, is leading the pack of xxxxx. Don’t do business with this dealership. Any other car dealer will give you a much better experience. More

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