Tito Dallavalle

I am very happy and satisfied for the exellent service provides by Tito and JC. Thanks and Congratulations for having very efficient people provides by Tito and JC. Thanks and Congratulations for having very efficient people More

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Experience was a mixed bag. The sales person was knowledgeable and helpful. However, 2 issues. First, I had my own financing with my credit union. Rather than tell me up-fro The sales person was knowledgeable and helpful. However, 2 issues. First, I had my own financing with my credit union. Rather than tell me up-front he would not accept credit union financing, the manager had sales and his finance manager offer to see if they could match or better the rate I had received. In hindsign, I should have said no, don't bother. After sitting and waiting for nearly two hours, I met with the finance person who presented me with their best rate, which was higher than my credit union. When I told her I'll go with my own financing, she proceeds to tell me that the manager will only honor the deal made if I use their financing, and as a policy they will not accept financing from a credit union because its not in their interests. Big banks, in her words, not mine, 'kick them back money' when they use them. Definitely unethical, possibly illegal, and unfair to the customer. I get it, they're in it to mak money. But if that's your policy, state that up-front so a customer can can make a decision on whether to do business or go elsewhere. That stunt cost me nearly 2 hours of my time and $575 ($7/mo more) because the rate was slightly higher. I think they took advantage because the dealership was so far away from where I lived and I had already agreed to the trade in of my old vehicle. If it had been a local dealership, I probably would have told them to kick rocks. Second issue was the CPO program. I reviewed the CARFAX prior to setting the appointment. Before offering the car as CPO, it indicates the inspection was performed, brake rotors replaced, four tires replaced, wipers replaced. When I examined the vehicle, I noticed immediately the tires were not new. Like most average people, I assumed replaces with new tires. After a little back and forth, the sales rep finally admitted that they will replace worn tires with used ones because the vehicle manufacture says its okay as long as they have 5/32" tread depth. On my trip home, I ran into some lite rain. When the wipers kicked on, instead of a clean windshield, STREAKS! because the wipers were old, not new. I didn't bother to check wipers on a Volvo CPO vehicle. I should have. That made me begin to wonder if any of the stated inspections or maintenance were actually completed. Little details make a big difference, because they determine confidence. Let's see how Volvo of Miami responds. More

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Fantastic service from Volvo North Miami. We are new to Miami and we wanted to reestablish our relationship with Volvo from elsewhere to here. Tito was extremely courteous and helpful and sup We are new to Miami and we wanted to reestablish our relationship with Volvo from elsewhere to here. Tito was extremely courteous and helpful and supported us all through the sales process. Highly recommend North Miami Volvo! More

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