Tish Perkins

I had an absolutely horrific experience with the service department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car in the meantime to have transportation. I contacted the dealership Monday and was told my car would be done by 11. At 11, I received a call saying it would be done by the end of the day. When I arrived at the end of the day, I was told my car wouldn’t be done until the next day. This went on until 11/08. During these days, they called and told me they didn’t know what was wrong with my car and told me they would be sending my car to the Jeep dealership. I stopped by the dealership to get an item out of my car before it would be sent to Jeep and my service advisor, Tish, told me my car had already left. I contacted the Jeep dealership and they reported they never received my car. Then, Tish told me they decided to keep my car and run some tests on the car. Finally, on 11/08, they told me my car was done. When I started my car, it was misfiring badly, every engine light was on and it would not go above 15 mph. I met with the GM the following morning and my car was sent to Jeep that following Monday. The GM was wonderful and put me in a loaner since I had spent over $1000 in rental car fees. Once my car was at Jeep, it was found that the Casey service department cut 5 wires in the wiring harness. When Casey was asked for some reimbursement for rental car fees, I was told no because it wasn’t there fault that my car needed service. I would not recommend them! If I could give zero stars, I most definitely would. More

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Service Department . .Took my vehicle in for it's annual oil change tire rotation.also informed them I had an indicator light on. They DID NOT Do . .Took my vehicle in for it's annual oil change tire rotation.also informed them I had an indicator light on. They DID NOT Do More

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Great sales team and awesome service The car buying experience was quick and stress free. Service is quick and painless. Scheduling is easy. Parts department is friendly. I will buy and The car buying experience was quick and stress free. Service is quick and painless. Scheduling is easy. Parts department is friendly. I will buy and service my next vehicle with Casey More

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Precise Tish. She is excellent. Ready for my arrival, repair time faster than estimated. She went through all that was completed and explained what might b Tish. She is excellent. Ready for my arrival, repair time faster than estimated. She went through all that was completed and explained what might be needed for next visit. More

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Prompt, efficient and excellent service. I have to drive about 80 miles for service and I really appreciate it when I'm welcomed warmly and treated in a friendly fashion as I wait for my work I have to drive about 80 miles for service and I really appreciate it when I'm welcomed warmly and treated in a friendly fashion as I wait for my work to be done. I can't say enough good things about Tish Perkins. More

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Great service! Very good management in the service center. Good service from start to finish. They kept my appointment time and handled everything I needed. They eve Very good management in the service center. Good service from start to finish. They kept my appointment time and handled everything I needed. They even advised and gave clear estimates for future work. More

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test drive Nathan was great - genuine, professional, knowledgable ....He deserves a raise and paid vacation days!!!!!!! I would reccommend emaling this link not Nathan was great - genuine, professional, knowledgable ....He deserves a raise and paid vacation days!!!!!!! I would reccommend emaling this link not texting it. He worked hard to make sure I had all the info I needed More

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Excellent Servvice We took our 2014 Forester in for it's 52,500 mile service. Also had a couple of questions. Tish Perkins took good care of us. She got my questions ans We took our 2014 Forester in for it's 52,500 mile service. Also had a couple of questions. Tish Perkins took good care of us. She got my questions answered and discounts applied. The oil/filter and tire rotation was without any issues and I got in and out in a timely manner. Thanks again More

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Service call Took my 2011 Outback in for the 127,500 mile service. Tish was the service consultant. rapid input processing, took a little over three hours (oil & f Took my 2011 Outback in for the 127,500 mile service. Tish was the service consultant. rapid input processing, took a little over three hours (oil & filter change, tire rotation and balancing, state inspection and safety checks), despite a busy morning in the service department. More

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My third Subaru. I have been a Subaru owner since 1998. This is the third Subaru for my family, the last two from Casey in Newport News. When Trey Leggett contacted m I have been a Subaru owner since 1998. This is the third Subaru for my family, the last two from Casey in Newport News. When Trey Leggett contacted me about trading in my 2012 Subaru, I was not interested, but I wanted the new technology. After meeting with Trey and working out a good deal, I signed over my car and rode out in a 2018 Subaru. Trey was patient and willing to meet my request in the purchase. Due to the excellent service, I have used this Casey for years and will continue to do for my car health checks. More

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