Tina Klein

My return experience to Treasure Coast Lexus is extremely disheartening.. I am feeling frustrated, and very dissatisfied for months.This is my second purchase fromTreasure Coast Lexus but I encountered issue disheartening.. I am feeling frustrated, and very dissatisfied for months.This is my second purchase fromTreasure Coast Lexus but I encountered issues shortly after. I called and had a pleasant conversation with Tina Klein the GM. She offered a resolution, but needed to speak Sales associate, Paul Licausi then he or she would follow up with me. I NEVER HEARD BACK! I waited 3 weeks, then called, but Tina was not available. I never received a return call. I waited again then finally called requesting Tina, but she never took my calls and never called me back. I left multiple messages including one on her cell phone and not one was returned over the course of six months. Finally, I reached out to corporate, desperate for help. Lexus Corporate left me hanging for two weeks then SUGGESTED I contact the "non responsive" dealership or hire an attorney??? Now, the car is OVER due for maintenance and Lexus owes me money for equipment never installed! 1. GENERAL MANAGER UNRESPONSIVE, UNAVAILABLE FOR OVER 7 MONTHS! 2. LEXUS OWES ME MONEY AND THE CAR IS OVER DUE MAINTENANCE! 3. CORPORATE WAS A WASTE OF TIME!! My previous experience with Lexus was great, Steve Friendly was the GM, but he since passed, Im sorry. I loved my Lexus vehicles, but through this experience I have lost trust in the Lexus name. I am currently seeking other options outside of Lexus and Toyota. Furthermore, I share with all associates and even acquaintance's about my negative experience in choosing to do business with Treasure Coast Lexus. Tina the GM and Lexus Corporate has certainly sent the message that customer care is not a priority! More

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Seymour is super knowledgeable in the Lexus products which was the key in my purchasing decision. I love my new ES and would highly recommend him again and again. which was the key in my purchasing decision. I love my new ES and would highly recommend him again and again. More

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It is always been a pleasure working with Treasure Coast Lexus. I have done several transactions with them and I have found the staff across the board to be happy, efficient and eager to please. This deal Lexus. I have done several transactions with them and I have found the staff across the board to be happy, efficient and eager to please. This dealership is a pleasant change from Lexus dealers to the south and I plan on doing business with them for a long time.. More

by mike_a_j Verified Customer Verified Customer

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No pressure, very helpful. Much better experience than any other dealership we tried! Thank you so much for all your help! Much better experience than any other dealership we tried! Thank you so much for all your help! More

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Carlton Duncan is a pleasure to work with, his product knowledge and easy demeanor made this second Lexus purchase with him a pain free transaction. knowledge and easy demeanor made this second Lexus purchase with him a pain free transaction. More

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Impressive dealership. This is our fifth purchase at this dealership. Carlton is professional and knowledgeable. This is our fifth purchase at this dealership. Carlton is professional and knowledgeable. More

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Howard was wonderful to work with. He provided excellent service, went overboard to be accurate, and never made me feel pressured. Everyone at the dealership was friendly and respect He provided excellent service, went overboard to be accurate, and never made me feel pressured. Everyone at the dealership was friendly and respectful of my time. I bought my first Lexus, not only because of the car, but because of the staff and dealership. I did not intend to buy a used car, but the LCertified warranty was attractive. More

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Michael was very informative and patient throughout the whole process. He went above and beyond. Thank you Michael! whole process. He went above and beyond. Thank you Michael! More

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It was a pleasure working with Paul and the other members of the Lexus team. They secured the exact vehicle I desired. Thank you Paul, Tina and Sandy of the Lexus team. They secured the exact vehicle I desired. Thank you Paul, Tina and Sandy More

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Great job, good processes to get the SUV purchased & training to help me use it training to help me use it More

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