Tim Walker

Had A great experience with the service advisor. Everything was ready for me when I dropped the car off, he had the loaner ready and I was in and out in less than 20 minutes. My car was repaired by Everything was ready for me when I dropped the car off, he had the loaner ready and I was in and out in less than 20 minutes. My car was repaired by the next day. When I picked it up it was clean and any questions I had were answered. I will certainly be returning for my next service and probably to purchase my next vehicle. More

by TNTANDSUM Verified Customer Verified Customer

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Man, I can't ever say enough. Crest Infinti and the people in the service department always make me feel good, the service director is always around and all the advisers I've work Crest Infinti and the people in the service department always make me feel good, the service director is always around and all the advisers I've worked with are awesome; Tony helped me out with my 2023 QX80. Had me in and out. Always recommend buying and servicing with Mike brosin and the team at crest. More

by Robertaustinhood Verified Customer Verified Customer

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Jeannie and all other members were very kind and helpful. It was one of the most pleasant purchasing experience. It was one of the most pleasant purchasing experience. More

by Heeryang Daniel Park Verified Customer Verified Customer

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I love this dealership. The customer service is the best ! I would highly recommend it to anyone looking for an Infiniti. The customer service is the best ! I would highly recommend it to anyone looking for an Infiniti. More

by jules_jorgenson Verified Customer Verified Customer

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Our salesman was very kind and personable upon greeting and throughout the journey at the dealership. It is great working with someone that is happy to be working. He was willing to assist in finding the b and throughout the journey at the dealership. It is great working with someone that is happy to be working. He was willing to assist in finding the best vehicle for our family. The owner was so kind as well, we appreciate his generosity. We met the service manager, he was great! I know the service will be amazing after speaking with this gentleman. More

by KB Verified Customer Verified Customer

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We had an extremely unpleasant encounter with the sales manager, who displayed a complete lack of respect towards us as customers. Despite negotiating over the phone, Tim Walker insisted that we come in pe manager, who displayed a complete lack of respect towards us as customers. Despite negotiating over the phone, Tim Walker insisted that we come in person to finalize the deal according to our specifications, even though we were willing to offer more than originally discussed. Unfortunately, Tim's arrogance overshadowed any chance of constructive dialogue, as he failed to communicate with us in a respectful manner. I would not recommend him to any of my acquaintances. Despite our initial hopes of reaching an agreement, his demeanor ultimately deterred us from pursuing further discussions. More

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I’ve worked in the automotive industry over 20 years, purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, sub purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, submitted all documents requested, get to the dealership March 29 around 3pm and didn’t leave until after 10pm. (Loan still not secured, as the lien holder was requesting 3 months statements) Daniel let us leave with the vehicle, as we caught a Lyft there thinking all was good! We drove the car an entire week, connected Daniel with my w/my husband’s employer and was told everything was okay,they had everything needed. Daniel proceeds to tell us come in today (April 6) for signatures. After waiting over an hr, Daniel calls us into the office to say the bank was requesting an additional $2000 down! We paid $1500 down March 29, also purchase insurance. Sum: after speaking with Tim Walker, we discovered no additional money was needed, the bank just needed more financial info, which Daniel could’ve have mentioned. He had us drive from Dallas to Frisco with personal belongings In the car, assuming we were there just to sign. Tim and the finance manager tried their best to work in the deal but we eventually had to leave the car until. My complaint is not the info the lien holder is requesting. It’s the inconvenience of time , effort and embarrassment. Crest is a luxury car dealer & every customer should receive honest & exceptional service. More

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