Tim Walker
Tim Walker at Crest INFINITI
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Tim Walker

INFINITI Certified Sales Manager

Crest INFINITI

6100 State Hwy 121
Frisco, TX 75034

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4.2
5 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

27 yrs, 2 mos

Languages Spoken

English English

4.2

5 Reviews

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5 Reviews of Tim Walker

January 25, 2025

Dealership Rating
Employee Rating

Jeannie and all other members were very kind and helpful. It was one of the most pleasant purchasing experience. More

by Heeryang Daniel Park
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Perla Robles, Jeannie Dang

Jan 27, 2025

Crest INFINITI responded

Thank you for your wonderful review! We’re so glad to hear that Jeannie and the team were able to make your experience pleasant and helpful. Providing exceptional customer service is our top priority, and it's great to know we succeeded in making your purchase enjoyable. We appreciate your business and look forward to serving you again in the future!

January 08, 2025

Dealership Rating
Employee Rating

I love this dealership. The customer service is the best ! I would highly recommend it to anyone looking for an Infiniti. More

by jules_jorgenson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeannie Dang

Jan 10, 2025

Crest INFINITI responded

We are thrilled to read your wonderful review and truly appreciate your kind words about our dealership. Your positive feedback means a great deal to our entire team, who works diligently to provide exceptional service to each customer. We take pride in delivering outstanding customer experiences, especially when helping our clients find their perfect INFINITI vehicle. Your recommendation and enthusiasm are the highest compliments we could receive, and they motivate us to continue maintaining the high standards of service that you've highlighted. Thank you for taking the time to share your experience and for being such a supportive customer. We look forward to continuing to serve you and others in our community with the same level of dedication and care.

January 03, 2025

Dealership Rating
Employee Rating

Our salesman was very kind and personable upon greeting and throughout the journey at the dealership. It is great working with someone that is happy to be working. He was willing to assist in finding the b More

by KB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gassett Purrier

Jan 07, 2025

Crest INFINITI responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our sales team and that our salesman was kind and personable throughout your visit. It's fantastic to know that he was dedicated to helping you find the best vehicle for your family. We truly appreciate your kind words about our owner and the service manager as well. Our team is committed to providing exceptional service, and your feedback motivates us to keep up the great work. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you and your family again in the future!

June 07, 2024

Dealership Rating
Employee Rating

We had an extremely unpleasant encounter with the sales manager, who displayed a complete lack of respect towards us as customers. Despite negotiating over the phone, Tim Walker insisted that we come in pe More

by Niranjan
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Jun 10, 2024

Crest INFINITI responded

We're truly sorry to hear about your unpleasant encounter with our sales manager. Providing exceptional customer service is paramount to us, and we deeply regret any lack of respect or communication you experienced during your visit. To address your concerns and ensure they are resolved promptly, we recommend contacting Tim Key at tkey@vtaig.com. Tim will personally address your feedback and work diligently to rectify the situation. Your satisfaction is of utmost importance to us, and we're committed to fostering positive experiences for all our customers. We sincerely apologize for any inconvenience or frustration this experience may have caused, and we appreciate your willingness to provide feedback. Please don't hesitate to reach out to Tim Key, and we look forward to the opportunity to regain your trust and address any outstanding issues.

Jun 11, 2024

Niranjan responded

Update: We appreciate your efforts in resolving the issue and ensuring our satisfaction. Tim Key's involvement was particularly commendable; he promptly addressed our concerns and offered to collaborate with us. We are pleased with his response and successfully finalized the purchase of the car we desired. Thank you once again for your timely support.

April 07, 2024

Dealership Rating
Employee Rating

I’ve worked in the automotive industry over 20 years, purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, sub More

by tamekiathrower
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Daniel Kanu

Apr 08, 2024

Crest INFINITI responded

Thank you for your feedback about your recent experience. We sincerely apologize for the frustration and inconvenience you encountered during your car purchase process. We understand your disappointment, especially considering your extensive experience in the automotive industry. We take your concerns seriously. We are committed to providing exceptional service to all our customers. We understand the negative impact this experience has had on you. Please contact Tim Key at tkey@vtaig.com at your earliest convenience. We sincerely apologize again for the disappointment and hope to have the opportunity to demonstrate the exceptional service you deserve in the future.

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