Everyone at the dealership was fantastic!
Great deal and great service from everyone, make sure to ask for Butch.
Great deal and great service from everyone, make sure to ask for Butch.
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by KERRYACE
Verified Customer
Verified Customer
Dec 20, 2024 -
Henry Brown Buick GMC responded
It's fantastic to hear that Butch and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
I closed on a GMC Canyon Denali with Henry Brown on
October 7. It was an internet sale and Henry Brown Buick/GMC couldn't figure out how to deliver it. After waiting over 2 weeks, I had to drive 400 mi
October 7. It was an internet sale and Henry Brown Buick/GMC couldn't figure out how to deliver it. After waiting over 2 weeks, I had to drive 400 miles, miss a day out of the office, and meet a 3rd party to receive the vehicle with no chance to refuse delivery. Only one key fob and key was included. $150. No service had been done to the vehicle. I had to change the oil and top off all fluids. $89 The low tire signal was on. There was a wire in one of the tires. I had to pay to repair it myself. $26. The "Service 4WD" warning was on. I've had to take it to a GM certified shop two different times and be without a vehicle for two days. It still works sporadically. A third trip is scheduled. The vehicle was filthy on the inside with the added bonus of smelling like dog. The windows were covered with dog slobber. It cost me $300 to have it cleaned and still another day without a vehicle. I was sold an Auto Butler account for $399. There is no Auto Butler franchises in the state of Colorado. I was told there is a state of the art $799 aftermarket security system called IKON on the vehicle. Two weeks after purchase I got a link to a cheap $35 app. I was told that the windows were tinted, and door edging was installed for $499. They were not. The dealership and sales staff, all claiming to be managers, Rob Upchurch, Tim Tracy, and Dwayne Champion, have been totally unresponsive except to send me a gift card. Do not do business with this business.
They cost me over 2 Grand out of pocket and 5 or 6 days without a vehicle or out of the office.
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by revderf
Nov 26, 2024 -
Henry Brown Buick GMC responded
It is our goal to make every customer completely satisfied. It is unfortunate that we missed that goal.
You have spoken in length to several managers. We have reimbursed you over $837.00 by check, and have sent a $100.00 gift card as an apology for your inconveniences.
At this time we feel we have done everything possible to satisfy you, It is disappointing to know our efforts were unsuccessful.
We will continue to learn from our experiences, and continue to work towards our goal of every customer being 100% satisfied.
Nov 26, 2024 -
Henry Brown Buick GMC responded
We have issued credits in the form of checks that amount to over $837.00 plus a gift card of $100.00. As a business we keep copies of these refunds. I will provide you copies of these checks via email.
Your accusations are unfounded.
Nov 26, 2024 -
revderf responded
Sorry. I received.a 100 dollar gift card and a $150. Keep on lying. It will get you places. If you wanted to completely satisfy customers you might consider returning phone calls, responding to emails, and taking their concerns seriously.
Nov 27, 2024 -
revderf responded
If your assertion that you intend to keep every customer completely satisfied weren't so ludicrous it would be humorous.
You couldn't have given me worse service if you had been trying.
I called constantly from the day I took delivery.
Not once did I receive a return phone call.
You failed to return email on a regular basis.
Every one of you I talked with claimed to be the manager.
Most of you argued about the condition of the vehicle.
The fact is you sold a vehicle that you couldn't deliver, was filthy and smelled like dog, and was not serviced. The vehicle had a number of mechanical problems both major and minor. You charged me for several products and services I did not receive and acted like products not provided were someone else's fault.
It's cost me at least three days out of the office and now 5 days and counting without the vehicle while it was being serviced or repaired or cleaned.
And then you didn't give a rat's xxx.
On top of it you tried to offer me a gift certificate for lunch to help "earn back your trust."
All this on a deal of around $36,000 on the front end and $55,000 on the back!
I intend to give you a negative review on every possible venue going forward.
Adios.
Nov 27, 2024 -
revderf responded
I'll just repeat myself.
If your assertion that you intend to keep every customer completely satisfied weren't so ludicrous it would be humorous.
You couldn't have given me worse service if you had been trying.
I called constantly from the day I took delivery.
Not once did I receive a return phone call.
You failed to return email on a regular basis.
Every one of you I talked with claimed to be the manager.
Most of you argued about the condition of the vehicle.
The fact is you sold a vehicle that you couldn't deliver, was filthy and smelled like dog, and was not serviced. The vehicle had a number of mechanical problems both major and minor. You charged me for several products and services I did not receive and acted like products not provided were someone else's fault.
It's cost me at least three days out of the office and now 5 days and counting without the vehicle while it was being serviced or repaired or repaired.
And then you didn't give a rat's xxx.
On top of it you tried to offer me a gift certificate for lunch to help "earn back your trust."
All this on a deal of around $36,000 on the front end and $55,000 on the back!
I intend to give you a negative review on every possible venue going forward.
Adios.
The entire staff is fantastic!
From the sales manager to service! We are so happy
From the sales manager to service! We are so happy
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by DYLANEAVENSON
Verified Customer
Verified Customer
Aug 14, 2024 -
Henry Brown Buick GMC responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Henry brown gmc continues to impress me after purchasing
multiple cars from them. The service department has also been top notch and a big part of the reason I continue to return.
multiple cars from them. The service department has also been top notch and a big part of the reason I continue to return.
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by DHUMBERTAZ
Verified Customer
Verified Customer
Jun 06, 2024 -
Henry Brown Buick GMC responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
From the time I got to the dealership I was treated with
nothing but respect.
nothing but respect.
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by JWILSON124
Verified Customer
Verified Customer
Mar 27, 2024 -
Henry Brown Buick GMC responded
Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
True professionals.
I will recommend to anyone that will listen. Only dealership I will buy a car from. Thanks
I will recommend to anyone that will listen. Only dealership I will buy a car from. Thanks
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by IAMRAGMAN
Verified Customer
Verified Customer
Mar 17, 2024 -
Henry Brown Buick GMC responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
I'm very happy with my recent purchase.
5-stars all around. Adrienne, Ryan, and Rickie were all great to work with.
5-stars all around. Adrienne, Ryan, and Rickie were all great to work with.
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by ADAMG
Verified Customer
Verified Customer
Oct 26, 2023 -
Henry Brown Buick GMC responded
Adam, Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that Adrienne, Ryan, Rickie, and our team assisted you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Best auto buying experience i have had in a long time my
salesman TIM BRYANT was a pleasure to deal with. All my gmc purchases will be at HENRY BROWN GMC.
salesman TIM BRYANT was a pleasure to deal with. All my gmc purchases will be at HENRY BROWN GMC.
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by GREG@GEISERPERFORMANCE
Verified Customer
Verified Customer
Oct 11, 2023 -
Henry Brown Buick GMC responded
We are very happy to hear Tim provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Dwayne Champion as always provided exemplary and timely
customer service. He is the reason we are repeat customers with Henry Brown GMC. The process was quick, seamless and considerate of our time and need
customer service. He is the reason we are repeat customers with Henry Brown GMC. The process was quick, seamless and considerate of our time and needs.
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by VGEBHART3
Verified Customer
Verified Customer
Sep 01, 2023 -
Henry Brown Buick GMC responded
It's great to hear that Dwayne is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Tim Tracey absolutely exemplifies customer satisfaction.
Tim and his team at Henry Brown answered and took care all my concerns. Thank you for an outstanding Experience!
Tim and his team at Henry Brown answered and took care all my concerns. Thank you for an outstanding Experience!
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by DTHOMPSON1760
Verified Customer
Verified Customer
Aug 09, 2023 -
Henry Brown Buick GMC responded
It's great to hear that Tim and our sales team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
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