Tim Thornton
Tim Thornton at Porsche Orland Park, A Joe Rizza Dealership
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Tim Thornton

Service Director

Porsche Orland Park, A Joe Rizza Dealership

8760 West 159th Street
Orland Park, IL 60462

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4.8
116 Reviews
4.8

116 Reviews

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116 Reviews of Tim Thornton

March 29, 2025

Dealership Rating
Employee Rating

Very pleased with my first visit to the service center. Tony was excellent to work with and technician that worked on my car did an outstanding job. I appreciate the way they work and handle the service on More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Rachel Davis

Mar 29, 2025

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 29, 2025

Dealership Rating
Employee Rating

The service manager was very responsive. However, Rachel could have been a bit more responsive to text. More

by jtjordan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Rachel Davis

Mar 29, 2025

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Porsche Orland Park, A Joe Rizza Dealership. We look forward to having you as one of our valued customers for many more years to come!

March 25, 2025

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Service apres vente irreproachable Personnel qualifie et courtois Merci pour ce service digne de la marque Porsche Bonne continuité More

by Nicolesmayra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Rachel Davis

Mar 25, 2025

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you, Mayra! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership.

March 20, 2025

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Tony and the team allowed for a seamless experience when I needed urgent service, especially considering I live some distance from the dealership. Tony kept me in formed every step of the way and made sure More

by ellisjulius64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Rachel Davis

Mar 20, 2025

Porsche Orland Park, A Joe Rizza Dealership responded

We are very happy to hear that Tony provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 22, 2025

Dealership Rating
Employee Rating

Customer service is outstanding, respectful, courteous and professional. Every time the service is always great. I am always treated like I am like family. More

by REYNOLDS-WAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Rachel Davis

Feb 23, 2025

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 31, 2025

Dealership Rating
Employee Rating

Wait to get a loaner is long. The 50mile per day drive allowance is way too low. The front fender has scratch marks on paint that were not there before. That is the bad. The go More

by BSAK
Recommend Dealer
Yes
Feb 02, 2025

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 31, 2025

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Employee Rating

Tony has been so helpful with all of my service needs. He is knowledgeable and is great at communicating with me. More

by DESIREESTOFFREGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego , Frank

Feb 02, 2025

Porsche Orland Park, A Joe Rizza Dealership responded

Desiree, We are very happy to have provided you with such a positive experience! Tony and our team sincerely value your business and look forward to your next visit.

December 28, 2024

Dealership Rating
Employee Rating

I really enjoyed the dealership amenities and the services department was cordial They were healthy snacks while I waited More

by STEPHENB1911
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego

Dec 30, 2024

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for sharing about your experience with Porsche Orland Park, A Joe Rizza Dealership. We appreciate your business and hope to see you again soon!

December 14, 2024

Dealership Rating
Employee Rating

I recently visited the service department and had Tony as my adviser and I was thoroughly impressed with the experience. The staff was friendly and knowledgeable. The service was completed on time. . The wa More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Rachel Davis

Dec 15, 2024

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you, Kevin, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 14, 2024

Dealership Rating
Employee Rating

The service is always outstanding and professional. I feel safe and I have great confidence in your mechanics. More

by REYNOLDS-WAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Rachel Davis

Dec 15, 2024

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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