Tim Smith | Page 27

After my initial visit to Benz & Beemer, there was no doubt that my 1st used car purchase was going to be from the team which consisted of: Tim, Adam, Dana, & Steve. -Professionalism from all acro doubt that my 1st used car purchase was going to be from the team which consisted of: Tim, Adam, Dana, & Steve. -Professionalism from all across the board. -Patience abound as the process consisted of 5 days and multiple test drives. -Knowledgable and forthright about the details surrounding each car. -Willingness to provide a perfect solution to each of my concerns. Time is important. Don’t waste it by going anywhere else. This is the place to make that all important investment of your next car. More

Report | Print

The best car buying experience of my life, from start to finish! They made everything easy and Tim Smith was amazing to work with! finish! They made everything easy and Tim Smith was amazing to work with! More

Report | Print

Helped us get into a new vehicle. Awesome service. Tim was very insightful and professional. I had not met a sales person that was honest and to the point until I met Tim. Awesome service. Tim was very insightful and professional. I had not met a sales person that was honest and to the point until I met Tim. More

Report | Print

Had very good experience was scared to come to a dealership due to having bad experiences in the past. Worked with Tim he is very professional not pushy. The process was very quick everyone was very dealership due to having bad experiences in the past. Worked with Tim he is very professional not pushy. The process was very quick everyone was very nice. More

Report | Print

Very disappointed with the overall experience at CBB. Was expecting more from a so-called high-end dealership. Initial impression started out good, but didn’t end that way. The salesman (Tim) was profess Was expecting more from a so-called high-end dealership. Initial impression started out good, but didn’t end that way. The salesman (Tim) was professional and answered my questions. Since we live about 1 hour away, I didn’t want to waste my time if there the car had issues. He sent me additional photos of the vehicle because it had some paint damage on the front end. Went to check out the car & test drive in the evening. There has approx. 12” paint gouge on left front bumper/fender & damage to the chin splitter. Otherwise, the car seemed fine structurally & mechanically…just dirty/dusty. Because it was late in the day, we returned the next day to look at the car more thoroughly and discuss sales price. This is when things take a turn. Their listing price was high Kelly Blue Book, even though the car requires autobody repair. I hoped to negotiate the sales price, however was told “we don’t negotiate pricing”. Instead, they offered a Due Bill (but never received a copy) to get bumper/fender repaired. Was told service department would contact me within a week to schedule the repair, which they never did. While signing loan docs in finance department. Was told the car was going to be gassed up, washed & detailed. Finance guy presented a ceramic coat package to include ceramic warranty (approx. $1600). Told him I wasn’t interested in ceramic package or warranty, but he said that the dealership already applied ceramic to the car. So, he reduced the cost to about $850. We DID NOT receive hard copies of ANY paperwork. I was emailed the loan documents later. When the car was delivered to us in the parking lot, it was still dirty like the day before…obviously it wasn’t washed and detailed. Instead, two younger guys came out with towels and a pink spray bottle and were attempting to wipe the car clean. I asked what was in the spray bottle, the guy said “I don’t know”. Finally, before we drove off the lot, a service guy looked over the bumper/fender area and said that they could just blend & feather that area. WRONG, I just spent $68k on this car, I want it done right…not some cheap repair job! We got the car home and washed & detailed ourselves, found tons of hard water spots all over the car. Which means either the dealership never ceramic coated the car, or they did a half-xxx job and never did paint correction prior to ceramic. Either way, I had to get professional detailer to remove water spots and correct paint. About three weeks passed and still never received a call from service department regarding the auto body work. I decided to get (3) estimates myself which all came in around $2000. I then emailed CBB and explained the overall unsatisfactory experience and requested a refund for the ceramic coat and for autobody repair. Service manager responds back. I sent him copies of (2) estimates. Said he would look into it my complaints. Spoke to the service manager a second time, still no resolution. Then a sales manager contacted me. He said he will not pay me $2000 to have the auto body work done at a shop closer to my home, when it will only cost him $300 at his shop, which is 1 hour away. Based on the bad experience, poor service, and lack of honesty from this dealership, I have no desire in taking the car back to them for anything…. not even to check my tire pressure. Therefore, I will not recommend CBB to anyone. Buyers beware. More

Report | Print

Honest and very upfront with what you are going to pay no hidden costs kept from client. hidden costs kept from client. More

Report | Print

Tim was incredible to work with. Super efficient process of trading in my car and getting a 2022 Tesla Model Y in new condition. The entire team was accommodating and professional. Super efficient process of trading in my car and getting a 2022 Tesla Model Y in new condition. The entire team was accommodating and professional. More

Report | Print

I've purchased a vehicle from Benz & Beemer a few years back and it was a pleasant experience. I've known Tim for years and he sold me my first BMW. He's professional, knowledgeable, and goes out of his w back and it was a pleasant experience. I've known Tim for years and he sold me my first BMW. He's professional, knowledgeable, and goes out of his way to help you find the perfect vehicle‼️ More

Report | Print

Tim was extremely helpful and professional in helping me purchase my car, and provided a top notch customer experience. purchase my car, and provided a top notch customer experience. More

Report | Print

A real pleasure to buy a car here. Tim was patient, persistent, very knowledgeable and savvy. Dana also completed and explained all documents and understands every number. Very satisf Tim was patient, persistent, very knowledgeable and savvy. Dana also completed and explained all documents and understands every number. Very satisfied customer here. Thanks E landa More

Report | Print