Tim O'Connell

Barbara has been at this dealership for several years. We did our research before contacting Toyota of Naperville. We have owned several different Toyotas since 1989 and purchased most of them at the Nape We did our research before contacting Toyota of Naperville. We have owned several different Toyotas since 1989 and purchased most of them at the Naperville dealership.. They did not have any of the 2025 RAV4s on the lot to show us. We had lots of questions that were not answered even after we asked Barb if she could show us the interior color online among other questions. We got more info online about the 2025 RAV 4 we were looking to purchase from a You Tube salesman out east than from Barb. The day we picked the car up we were told numerous times, Barb would go over everything on it so we had a good understanding of it before we drove it off the lot. We traded in a 2012 RAV4 so there were huge differences. After wasting about 2 hours hearing the talk about all the extra warranty programs, we finally sat down with Barb in our new car. She was trying to get us signed into blue-tooth but we did not have our passwords with us so we told her we would set the blue-tooth up at home. She bid us farewell and we were rather stunned. We called to complain a few days later and Zach set us up with Jake Huizenga who sat in the car with us and answered all our questions. More

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Great experience. Dealer went out of their way to find a next to impossible car for us. Dealer went out of their way to find a next to impossible car for us. More

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Our sales associate really worked with us to finalize a deal and was mindful of our personal time. The management people listened to our concerns and helped us understand our purchase options. deal and was mindful of our personal time. The management people listened to our concerns and helped us understand our purchase options. More

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The first week of March, we purchased a new car at Toyota of Naperville. We had located the car on the dealership's inventory of incoming vehicles. We had purchased from this dealer before and always had g of Naperville. We had located the car on the dealership's inventory of incoming vehicles. We had purchased from this dealer before and always had good experiences. Our salesperson for this purchase was Chris Veliz. Chris was knowledgeable of the products, pleasant and professional. After our initial inquiry about the vehicle , he stayed in touch without being pushy. Based on our recent experience with another dealer, we were concerned about added fees. Chris quickly and without hesitation answered our questions about final sale costs. He went beyond our request for information and sent a draft bill of sale for our review. After making a deposit on an incoming vehicle, Chris kept us informed about the progress and delivery date of the car. On the day of the pick up, the negotiation of price was done reasonably and quickly. Chris made sure we had everything we needed before leaving the dealership that day. We enjoyed working with Chris and Toyota of Naperville. Thank you. More

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Nadeem was a great help during the buying process. It was not a planned purchase but through out the whole experience Nadeem made it as smooth as possible. He was knowledgeable and laid everything out It was not a planned purchase but through out the whole experience Nadeem made it as smooth as possible. He was knowledgeable and laid everything out from the start. More

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Probably the best car buying experience I have ever had. From Jake (Sales Rep) to Tim (Sales Manager), Mike (Accessories) and Eddie (Finance) - all were professional, knowledgeable and in no way pushy. Ju From Jake (Sales Rep) to Tim (Sales Manager), Mike (Accessories) and Eddie (Finance) - all were professional, knowledgeable and in no way pushy. Just "good guys" I enjoyed doing business with. Jake & Tim worked with me to get to a point I felt was fair for both sides. More

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Every individual we encountered was helpful and made the process of selecting and purchasing a car easy. I appreciate the knowledgeable staff we encountered. process of selecting and purchasing a car easy. I appreciate the knowledgeable staff we encountered. More

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Javi, Tim, and Ryan were all a great help in getting me setup in my third Toyota lease. They were very patient with me, answered all of my questions, and made the transition from one lease to another super setup in my third Toyota lease. They were very patient with me, answered all of my questions, and made the transition from one lease to another super easy! 10/10 would recommend this dealership to all of my friends! More

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I worked with Mike Beck. He is patient, knowledegeable and proffessional at his work. He kept on following up and updating me whenever there is something new on my case. He is patient, knowledegeable and proffessional at his work. He kept on following up and updating me whenever there is something new on my case. More

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I had a great experience getting my new 2025 RAV4 Hybrid. Someone contacted me within 20 minutes of putting an inquiry in online and quickly gave me the info I needed to move forward. When I came into the de Someone contacted me within 20 minutes of putting an inquiry in online and quickly gave me the info I needed to move forward. When I came into the dealership I met Ron, who went for a test drive with me and worked with me to get a monthly payment we could afford. I felt really well taken care of and like I was truly getting a good deal. Everyone was incredibly respectful and a delight to work with. I highly suggest getting a Toyota and getting it from the Naperville dealership! More

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