Tim Mettille

Always professional. Very helpful in all aspects. Always responded properly. We own an A6 and a Q5. And we will continue to go to them for our next car, whenever that Very helpful in all aspects. Always responded properly. We own an A6 and a Q5. And we will continue to go to them for our next car, whenever that may be. More

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I wish there was a zero rating for this dealership and more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time w more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time with a detailed multi-point inspection of the entire car. It is used with 90,000 miles and I already knew what other problems needed to be addressed. Of course they still go ahead and do a detailed video review of every part on my car including streaking windshield wipers that they recommended be replaced. It makes you wonder why they charge $289/hour for labor. Yes, $289 per hour. Of course if they had spent that time diagnosing the faulty headlamp, I may not be writing this review. They started with a replacement bulb and that did not work and they moved on to a $1000 ballast module. According to them, that solved the problem. I left the dealership with a $1679.00 bill for a headlight repair. Of course no more than two weeks later, the headlamp alert came on again and it still was not working. I was not able to take it in immediately as I had surgery and couldn't drive for a couple of months. I made another appointment and when I brought the car back the headlamp actually turned on again at the dealership. The service advisor cautioned me that it could be a short in the headlamp assembly which is an expensive part but decided that since it was working to wait and see. The very next day the headlight failed and the alert came on again on the dash. The advisor told me I could just bring it back without an appointment since it was a recurring issue. I show up with the car and they tell me they can't take it in without an appointment. So three visits and no resolution. I make another appointment within the week and when I arrive, I again specifically request to not waste time with their video multi-point inspection. The advisor has me sign the car in and informs me of the diagnostic fee that will be incurred. I told him I was not willing to pay for the diagnosis since they did not correct the problem the first time. Of course several hours later, I receive a text to watch my multi-point inspection video and the start of the diagnosis which includes testing the two new parts I already paid for that did not correct the issue. Of course they worked, as they were probably working the first time I brought it in. They continue to show what other diagnostics they need to do to solve the problem. Bad wiring or a faulty headlamp. The technician shows that the headlamp had condensation inside it, which it did when I brought it in the first time. I even pointed that out to them. I fully expected to have to buy a new one at the first visit. They finally diagnosed that it was the headlamp assembly without being able to explain how they came to that conclusion and expected me to pay for the diagnostics. $289! I refused and asked to speak to the manager. I received a text back, instead of a call, saying they would waive that fee and would give me an estimate for the new assembly. I agreed since I thought it should have been replaced all along. I received an estimate for over $2800. I called and asked for a cost breakdown and the part alone was $2000. I sent them a screenshot from another local Audi dealership that had the same part in stock for $1100. They came back and said the best they could do was $1700 for the part. I then asked what kind of reimbursement I should expect on the original misdiagnosis that again cost me almost $1700. Their reply was that the other parts were faulty at the first visit and I would not be able to recover any of the original expenses. Refusing to pay $4500 for a broken headlight, I asked them to reassemble the car and let me know when I can pick it up and that I would be filing a complaint with the Illinois Attorney General Consumer Fraud Division. As of this writing, they have not responded to me two days later. More

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Aside from the kinda sorta far location, it’s a great service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system u service experience! Appointments are frequently available same day or next day which is valuable being on 100% global travel for work. The system used is nearly entirely electronic after the vehicle is diagnosed. A video is provided and all recommend services may be approved/declined individually and electronically from anywhere. And as always, the work performed is excellent! More

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Our Audi advisor, Tim Mettille is trusted and appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very appreciated- for many years. Responsive, professional and very effective. We always feel he has our best interests as a priority. Also he's very enjoyable to deal with. The whole Fletcher team is top notch. More

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Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple. The pickup and drop off was process was quick and simple. More

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Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I bro If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I brought my car to the service team to deal with an issue regarding my headlights and the car's computer alert module. Essentially, the system was alerting that all of my lights were out, however, multiple of them were still working and the alert was intermittent. When I brought the car in I was told that they would perform an inspection for 130$ in order to see if there was an issue with the computer system. While in their possession, they chose to lift my car to check the struts, shocks, and brake pads. They also informed me that some of my lightbulbs were out. Now you can understand my confusion when I explained my concerns were related to the car's computer and the inconsistent alerts. Per Tim, from the service office, the technician who was assigned to my vehicle then left for the day. At this time, no one was assigned to my car and I was given an estimate of 1907$ to fix a nondescript issue and 691$ to change all of my lightbulbs. That does not include the 9000$ of additional recommended fixes... Now you can imagine my surprise that they stated there were so many issues with a car that I had driven to the location for a single computer-based issue. Needless to say, I did not leave my car with them, paid the inspection fee, and picked up the same day. Overall, I paid 200$ to not receive a solution or diagnosis. I then brought my car to another Audi specialist who solved the issue in under 30 minutes. Turns out all of the lights were working, none were burned out, and the source of the issue was fuse that was out. Per Audi's website, this fuse cost approximately 9$. Overall, this was truly a terrible experience and I felt like I was taken advantage of. More

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Failed emission test. .Brought car in without an appointment and work was completed as promised. .Brought car in without an appointment and work was completed as promised. More

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I received excellent service. My warning light went on Sunday and I was able to get car serviced next day My warning light went on Sunday and I was able to get car serviced next day More

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I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, you get what you pay for. More

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Very reliable service and good communication with all the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were the people involved in the annual check-up of my car. The staff is attentive and thorough in keeping my car in good condition. The repairs were made and I was sent a video of the car and all the issues to be addressed. This was very appreciated. Thank you for very professional work. Terry Caufield More

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