Tim McDonald
Tim McDonald at Royal Buick GMC of Tucson
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Tim McDonald

Service Advisor

Royal Buick GMC of Tucson

815 West Auto Mall Dr
Tucson, AZ 85705

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2 Reviews
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2 Reviews

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2 Reviews of Tim McDonald

October 03, 2024

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Employee Rating

Jake and the whole experience was great! We felt welcomed and he kept us updated at all times. The process was shorter than we anticipated, which was a pleasant surprise. I had a couple issu More

by Anthony S
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Sullivan, Jake Mullen

Oct 04, 2024

Royal Buick GMC of Tucson responded

Thank you for your wonderful review! We’re thrilled to hear that your experience with Jake and the Royal Buick GMC Cadillac team was so positive. It’s great to know that our communication and service exceeded your expectations and that we could assist you promptly with your car issues. We truly appreciate your feedback and your kind words about our service department. We look forward to seeing you again soon! Drive safe! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

September 30, 2024

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Service to autos is beginning to take to long. This last time I had car towed in and it took one full week to get my auto returned Tim kept in informed and did it nicely. I used to be able to sh More

by IRALLISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Royal Buick GMC of Tucson responded

Hi Allison, Thank you for writing in - We are researching your service history and someone will be calling you soon to review your situation. We really want to make sure we are doing everything possible for exceeding your expectations, so your feedback is super valuable to learn about any other ways we may be missing that mark and make the situation better in the future.

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