Tim McCarthy | Page 6

Greg is awesome! I would recommend him for any Hyundai you are interested in! Check him out. you are interested in! Check him out. More

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I am very impressed with all employees. Everyone treats you with respect. Would recommend highly. you with respect. Would recommend highly. More

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Greg was great easy to talk to and informative, it was a great experience overall great experience overall More

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Kyle Durbin was great! This was our second purchase with him and he went out of his way to make sure we were getting exactly what we needed. See you next time! him and he went out of his way to make sure we were getting exactly what we needed. See you next time! More

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Be aware that this dealer no longer will do walk in oil changes even though their mailed advertisements note that they have express service. Back when I bought my Hyundai they told me if I get my oil chan changes even though their mailed advertisements note that they have express service. Back when I bought my Hyundai they told me if I get my oil changes and tire rotations there, I would get a life time warranty on my engine and power train. So for the last 10 years I have done walk in oil changes. Unfortunately my job has rotating hours and I do not know my hours for the coming week until the Thursday prior. To make matters worse they are booked out on oil changes for so long in advance that I will never be able to schedule an oil change because it will be too late and no appointments will be available. Bottom line that warranty also has milage maximums, so if I drive too far between changes or go on an unexpected trip, I could exceeded the milage maximums and therefore lose the warranty. So again my inability to get a walk in wait appointment could cause me to void my warranty. And if I go anywhere else to do that oil change, that will oil change will not be recognized by Suntrup and will void the extended warranty. So essentially Suntrup has pretty much eliminated the eligibility of group of people who have this warranty by not offering their express service making it virtually impossible to make timely appointments. In a recent engine recall Hyundai sent me a letter and noted that it would take one hour for a dealer to inspect my car and make a computer change. It also noted that if my car was found to be one of the affected models with a bad engine, the car would be kept for a few days while a new motor would be installed and supply me with a car. I called Suntrup and made an appointment and told the person I talked to that I was going to wait for the car. I showed up my appointment day and time and reminded the advisor that I was going to wait for the car. He then notified me that I would have to leave my car for 4 days. I noted I could not do that since I had no way home. I told the advisor that I had an appointment and was told I could wait for the 1 hour check and computer update. I was then told that the person I talked to was wrong. I responded I would take the car to another Hyundai dealer. The advisor said good luck because no dealer in town was offering wait for service for that recall. I came home and called the Dean Team Hyundai dealer on Manchester road. They made an appointment, and told me I could wait. On the day of the appointment the service advisor noted that there should be no problem for waiting, and laughed at what I was told from Suntrup. As it ended up my car was checked and the computer update was done in 45 minutes of my arrival. Personally from a service standpoint the Suntrup dealership seems to have a much different philosophy regarding their customers than other Hyundai dealerships and I'd advise potential customers to steer clear. I called Hyundai and they said they don't get involved with this type of issue. They said contact the dealership management. I sent them an email and never received a response. More

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Billy is the absolute best! We have worked with him for a few years now purchasing, trading in, and leasing vehicles and he has always been amazing to us! He truly cares about what his clients want and doesn few years now purchasing, trading in, and leasing vehicles and he has always been amazing to us! He truly cares about what his clients want and doesn't just try to push you into whatever he is trying to sell for the day. He listens and validates any concerns and he is willing to answer any and all questions you might have. Even if it takes all day, he will make sure you are satisfied before he let's you leave. He isn't your typical car salesman...my husband and I truly consider him a friend! More

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Greg is nicest sales person I have had the pleasure working with. Took the time to show us all the safety features of the Santafe and other features. Worked with us to get the deal done and we couldn't working with. Took the time to show us all the safety features of the Santafe and other features. Worked with us to get the deal done and we couldn't be happier with are new car More

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It was a pleasure to do business with Frank Roach. He answered all of our questions about the car that caught our interest. Frank set up a test drive, followed by the opportunity to take the car for a f answered all of our questions about the car that caught our interest. Frank set up a test drive, followed by the opportunity to take the car for a few hours to get the family opinions of our choice of a 2022 Tucson hybrid. Tim McCarthy in service is also due a note of recognition for his input on the potential issues we might encounter with the hybrid as we have had no previous experience with this technology. Fred McClary also was exceptionally good at helping us complete all of the necessary paperwork for the purchase of our new car. All in all a great experience once again at Hyundai South. More

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I enjoyed working with Billy, he is a professional and extremely knowledgeable of the vehicles he sells. I felt he had my best interest in mind during the negotiations and the process was quick and smooth extremely knowledgeable of the vehicles he sells. I felt he had my best interest in mind during the negotiations and the process was quick and smooth. I told him what I needed and wanted in a new vehicle and he suggested the perfect one. I love my new Palisade Calligraph. More

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Tim was our service person. Everything was very good. Windshield wiper blades and fluid worked well. There were no more leaks which there were before. Windshield wiper blades and fluid worked well. There were no more leaks which there were before. More

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