Tim McCarthy

Suntrup Hyundai has the worst service department I have ever had to use. I currently own my 3rd Santa Fe and obviously I love the cars. I went to Suntrup for service because they are close to home, but i ever had to use. I currently own my 3rd Santa Fe and obviously I love the cars. I went to Suntrup for service because they are close to home, but in the future I will drive the extra distance to Dean Team in Ballwin because this is not the first bad experience I've had at Suntrup. For this service issue, I started calling, leaving messages, and contacting them through the website back in August. It is now November. It took over 11 weeks of repeatedly calling and leaving messages just to get someone to return my call and talk to me. When they finally did, they scheduled my appointment within 3 business days which seemed great. This entire service experience was a series of misinformation and false statements. Sadly it was almost 2 days after I brought it in when they actually started working on the problem (my app tells me when they access the car). According to the Service Advisor, "they had over 30 clients ahead of me that they were taking care of", even though he was the one who gave me that appointment. He explained that "with all the electronics on these cars, it often takes over 48 hours to diagnose a problem". When I dropped my car off, I asked for a rental car which is covered under my service warranty. It was 3 days before they got me a rental to drive because the Service Advisor said he couldn't get approval from the warranty until after they did the diagnostics. During the second afternoon I had called and texted him but he hadn't answered, hadn't returned my calls, and hadn't replied to my texts. So my daughter drove me up there in person to ask about the status at the end of that day. He said they would get me the rental the following day, but on less than 24 hours notice I would not be able to get off work and get a ride back down there before the rental division closed. He said my daughter could pick up the rental and they would list me as a secondary driver. He just needed to make copies of my driver's license and insurance cards (which he did) and assured us that was all that was needed. At 4:15pm that following day, he texted to tell me that they had the car for her to pick up, but could not use the documents that he printed for the rental. I asked why he made the copies and said they could use them, but at that point he said that the policy said they can't do that with no explanation of why he told us to do it that way in the first place. Then he suggested that I just drive my daughter's car. I picked my car up today, and to cap off what was already a bad experience, the credit card receipt that they gave me was someone else's, I didn't get mine. I called and left yet another message which did not get returned. After I made the second call, the cashier said she would email me a copy of the receipt, but that never came through. At this point, it's going to take at least one more call to get a receipt. I drove the car two or 3 times and realized that when it was idling it was running so rough it seemed like it would die. I talked to them, had to wait another 13 days to get an appointment for them to fix what they messed up. When I got there, I was told it will be another 24 - 48 hours before they will look at it. More

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Tim was extremely disrespectful when interacting with me (a woman). He talked down to me like I was 5 years old and refused to listen to my issue with my car because he claimed it was user error. I highly r (a woman). He talked down to me like I was 5 years old and refused to listen to my issue with my car because he claimed it was user error. I highly recommend not working with Tim and finding another dealership in the Saint Louis area. More

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Everyone is super nice and friendly! Caleb was helpful and knowledgeable. The whole process went smoothly. I’ll definitely be back for my next car! Caleb was helpful and knowledgeable. The whole process went smoothly. I’ll definitely be back for my next car! More

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Caleb has been my go to guy for the last 10yrs and last 3 cars. His knowledge of cars is unbelievable and he would never pressure you. If you go in with an idea on multiple cars you’re interested in he will cars. His knowledge of cars is unbelievable and he would never pressure you. If you go in with an idea on multiple cars you’re interested in he will make sure you drive home happy and in the best quality vehicle possible. I have never left disappointed. I travel 3.5hrs just to purchase a car from Caleb when I’m ready to buy. Buying a car from him is actually a happy experience. More

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I’ve purchased several vehicles from Suntrup and have all great things to say. I’ve been using their service department for over ten years and always on top of their request. great things to say. I’ve been using their service department for over ten years and always on top of their request. More

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Their service has always been very reliable and friendly. Greg was very pleasant to work with as a salesman. Greg was very pleasant to work with as a salesman. More

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I cannot recommend Caleb and rest of the team enough. Very knowledgeable and was able to find exactly what we were looking for. This was our 4th straight vehicle from Suntrup Hyundai and we could not b Very knowledgeable and was able to find exactly what we were looking for. This was our 4th straight vehicle from Suntrup Hyundai and we could not be happier. More

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Caleb was awesome! He listened to what I wanted was not pushy. Kept us informed through the entire process via text or phone calls, and worked around our crazy schedul He listened to what I wanted was not pushy. Kept us informed through the entire process via text or phone calls, and worked around our crazy schedules. Caleb knows how to assist with all the electronics, easy to talk to, we never felt like we were being rushed to make a decision or when he was giving us details on our car. I would highly recommend Caleb. We have bought many cars from suntrup and Caleb to the managers to the finance staff are all great to work with. We will continue to our has our cars from there. More

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This is the 3rd car I’ve purchased from Suntrup and 2nd with Caleb. He is honest and goes above and beyond. He treats all his customers with dignity and respect no matter the price range of our purchase. with Caleb. He is honest and goes above and beyond. He treats all his customers with dignity and respect no matter the price range of our purchase. I’ve recommended him to my family and friends in search of a car. Caleb is a class act! More

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The best experience at any dealership I have ever been to. All staff was super friendly and process was quick and easy! to. All staff was super friendly and process was quick and easy! More

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