Tim Hansen

Buying the car, I had the thrill of working with TW. He listened to me, my needs & my budget & didn't push something beyond my means. I just had warranty service done - and while I'm completely happ He listened to me, my needs & my budget & didn't push something beyond my means. I just had warranty service done - and while I'm completely happy with the outcome, I do have a customer SERVICE issue. I was there for 6 hours. 6. Hours. I was talked to once in that time frame. (It may have been twice, but I don't think so). 6. hours. I left exhausted, sore, hungry. I have a suggestion. And, no, I don't know the logistics/costs, but I think it would improve you even more. A customer advocate. Someone who is tracking the customers time, and yeah, comfort. Someone who notes when someone starts, monitors time there. at 2 hours just checks in. If someone perhaps missed breakfast because they've been there 2-3 hours ...offers something other than vending. Someone who sees it's now been 4 hours....and offers the courtesy shuttle to take them somewhere, anywhere, a lunch spot! A freaking place to sit outside...yeah and smoke. I could go on, but you get the gist. I'm VERY happy with Wilde. Have recommended both sales & service to friends. But 6 hours was inhumane. More

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Helpful am interested to see if the oil change works. ....Joseph is a nice man- he is helpful ....Joseph is a nice man- he is helpful More

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Tim TW was very nice to us ,we like a Our car ! Thanks so much Thanks so much More

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